Frustrating ATI Radeon problem

[Aragorn]

Update

I have got the MD techie to admit that the fan now 'spins freely' which it didn't when it left me (see earlier post 3).

I have thanked him for FIXing my card and asked for it back.

I will see whether they still persist with their 'no fault' story!

I feel an entry to the Romulus2 website coming on when this is finally resolved.

[TheBlueRaja]

It could have been a tiny screw which holds the fan in place which wasnt in properly and caused the fan to stop spinning.

They may have just screwed it in and viola - fixed...

[Aragorn]

OK, this is getting stupid! Why did I bother with Microdirect

MD are still refusing to admit they have fixed anything, despite

As I see the facts so far:

• The ATI Radeon 9800 Pro supplied to me had a faulty cooling fan, and did so when it left my care.
• The cooling fan now works correctly.
• By my definition of †˜fixedâà ¢â€šÂ¬Ã¢â€Š¾Ãƒâ€šÃ‚¢, the previously faulty fan has been fixed.
• I was aware of the †˜no faultââ‚ƚ¬Ã¢â€žÂ¢ clause and would not have sent a perfectly working card back to you for repair.

The extract above is from a email I have sent FTAO the customer services manager (if they have one).

Speaking to Trading Standards and a legal advisor there is very little I can do but pay their 'no fault' fee. Otherwise it would be my word against theirs in the small claims court!

I have tried appealing to their common sense / better nature, but am not holding my breath -

I am not sure why Microdirect are tying to antagonise a first time customer, but working in a customer support environment myself I know it does not make financial sense to accuse customers of wasting your time and trying to ransom customers equipment.


If your organisation has any conscience or concept of customer service you will return my working card asap. However, as I wish to get my system working again quickly, I will if necessary pay your †˜returnsâà ƒÂ¢Ã¢â‚¬Å¡Ã‚¬Ã¢â€à …¾Ã‚¢ fee under protest.

I would not recommend them to anyone right now

[dilli-theclaw]

Originally Posted by Aragorn

I will if necessary pay your †˜returnsâà ƒÂ¢Ã¢â‚¬Å¡Ã‚¬Ã¢â€à …¾Ã‚¢ fee under protest

Please tell me you haven't already sent this email.

Look at it from their point of view - you've just told them that you're gonna pay if they hang on!!!

[Aragorn]

Originally Posted by dilligaf1701

Please tell me you haven't already sent this email.

Look at it from their point of view - you've just told them that you're gonna pay if they hang on!!!

I just want my card back!

Also, legally it would be very difficult to get any redress if I went down that route.

Both TS and my legal advice line said the quickest resolution was to pay the money and then see if I can prove they conned me!

[Aragorn]

No response from MD to either return my card or get payment details for their 'ransom' They've now had the card for two weeks and have no reason to keep it.

Spoke to my Visa company yesterday who are mailing the forms so that I can reclaim the cost from them and let them kick MD's butt