[Now Official] More ntl speed changes

Originally Posted by BBKing

It was a lot more involved than that, actually - there's more than one config file, there's more than one server, there's some areas of the country delayed, there's UBR configs to be amended, there's capacity monitoring, there's checking the work to make sure you haven't made a mistake. Was a big big job.

That still doesn't justify why the feel the need to charge and administration fee now but didn`t before. I still cannot perceive this as a cheap excuse to try and rake in extra cash.

Originally Posted by dr wadd

why is it going to be that much hard for NTL staff to do it?

We look at the network and see if it needs upgrades to allow the new speeds. Those that upgrade there modems in that manner dont think about what they are doing to paying customers.

[AsianMan]

another upgrade sounded great until i read the 5gb/month cap!!! , wont that be easly broken very easly especially with 1mb!! , ima probly stay with normal net

[Stop It]

Hang on, before I have a heart attack wrongly, did someone say that NTL are going to offer 3Mb for £38 a month? really?

If so call an ambulance. Finally NTL leading the field, again, kudos to them if its pulled off.

PS : I certainly dont mind paying £25 for it either, thats not even a months rate for double the speed, good value in my book.

Originally Posted by Stop It

Hang on, before I have a heart attack wrongly, did someone say that NTL are going to offer 3Mb for £38 a month? really?

If so call an ambulance. Finally NTL leading the field, again, kudos to them if its pulled off.

PS : I certainly dont mind paying £25 for it either, thats not even a months rate for double the speed, good value in my book.

[ian@huth]

Just think about things for a moment. How long has it taken NTL to upgrade to the current speeds and have all customers been upgraded yet? The longest wait for the upgrade is for 1Mb customers with STBs waiting to go to 1.5Mb. I would imagine that there is a considerable number of middle tier STB customers with Pace STBs that will have to be supplied with either an exchange Samsung box or SACM in order to achieve the forthcoming 2Mb service. This will take some time to do. As I have said a couple of times before, the £25 admin fee for the change may just be to jump the queue and have your new config file sent down to only you, together with a box swap or CM if needed. I would imagine that if NTL were to wait for all customers to have the right equipment needed to take advantage of the higher speeds then it would be a very long wait.

Even if the £25 is applied to all existing customers in order to upgrade then it is a small price to pay for what you will be getting. It is not that long ago that lower tier customers were paying £17.99 for 150k so effectively they are getting nearly 7 times the speed for a one off payment of £25. Middle tier will have increased from 600k to 2Mb, more than 3 times the speed for a one off £25. Upper tier will have tripled in speed for the £25.

If a year ago 1Mb customers had been offered a 3Mb service for a one off £25 payment I think they would all have said "bluddy great, I'll have that please".

Honestly, what do some people want? Will anything ever satisfy them?

[Matth]

Seems a bizarre way for them to go and only a 50% speed bump and a 1/3 increase in cap differentiating the last two?

I suppose 5Gb/month is generous by the standards of capped ADSL - but if I could get uncapped 512k ADSL at a similar price, bye-bye NTL - I don't think I do 5Gb/month, but I'd rather not have to watch it - 5Gb/month at 1 Megabit is less than 1/2 hour flat out per day.

Unless they were to use an automatic warning, suspending, slowdowns system, it would be unworkable - a lower speed and a "gluttons only" cap level would be better.

[Ignition]

Originally Posted by ray_uk

I just found this on driverheaven, by the way whats Up with this USAGE ALLOWANCE , that sounds a lot like metering to me. Im definitely going to need more then 40gb a month.

Damn, not having other users paying extra to subsidise you using as much as 10 or more of them, nasty (NB 5% of users use 60+% of the average ISP's bandwidth, and no I don't give a s**t about 'congestion' vs 'usage', timing downloads, etc, etc, that's for a capping thread. Just giving facts as they are in this context.

3Mbit at that price, with that traffic alowance, take it or leave it, no-one's gonna put a gun to your head and tell you to either upgrade or stop download dodgy stuff.

No it isn't metering. Metering would be making you pay per GB downloaded, which at a guess would bankrupt you fairly quickly, this is keeping the price sane and within reach of more people while supplying a service compatible with most users requirements.

Sorry if I sound like a broken record there but that's my take, and I'm jealous of those who can avail themselves of what I think is a really really good deal.

[LostintheNW]

Just wondering what happens to those people who don't upgrade to the new speeds, will they be automatically pushed on to them with the cap? of will they be allowed to stay on the speed they are at without the new capping limits? (even though there is that suggestion there is one at the moment)

[Florence]

Originally Posted by Stop It

Hang on, before I have a heart attack wrongly, did someone say that NTL are going to offer 3Mb for £38 a month? really?

If so call an ambulance. Finally NTL leading the field, again, kudos to them if its pulled off.

PS : I certainly dont mind paying £25 for it either, thats not even a months rate for double the speed, good value in my book.

If you upgrade with ADSL you are charged an adminstration charge. If you don't like the charge you have two choices. Stay on the one they move you two never up or downgrading or move to BT.. Oh they also charge to upgrade BT charge the ISPs £15 plus Vat and the ISPs pass this on to the customer...

from £14.99 to regrade staying on the same contract term. £24.99 to go from Annual > Monthly

So you still have to pay...

After reading what NTL have offered I am really worried about what type of people NTL have attracted as customers!!

Come on guys they have offered something you have been asking for, they have made the changes without price increases. Even Telewest charge £50 for 3mb..

The old saying jumps to mind


They are Damned if they do and Damned if they don't

[Stop It]

Originally Posted by Kits

If you upgrade with ADSL you are charged an adminstration charge. If you don't like the charge you have two choices. Stay on the one they move you two never up or downgrading or move to BT.. Oh they also charge to upgrade BT charge the ISPs £15 plus Vat and the ISPs pass this on to the customer...


So you still have to pay...

After reading what NTL have offered I am really worried about what type of people NTL have attracted as customers!!

Come on guys they have offered something you have been asking for, they have made the changes without price increases. Even Telewest charge £54.99 for 3mb..

The old saying jumps to mind


They are Damned if they do and Damned if they don't

Here Here, hence I dont mind paying it, Sure you quoted the right person?

All I can say to NTL is bring on the upgrades, I cant wait to finally match my dutch friend who is on 3Mb atm, hes going to be very annoyed when he realises mine is CHEAPER too

[andrew_wallasey]

Originally Posted by dr wadd

This has got nothing to do with being a "tight arse", as you so eloquently put it. It is entirely to do with a seemingly arbitrary administration fee, if they want to charge me they are going to have to justify the charge. And yes, it will just be a quick tweak to the config files. It is trivially simple to hack the config files on the cable modems if you want to give yourself a speed upgrade as it is, if you can do it (albeit illegally I`ll hasten to add) with simple tools downloaded from the net, why is it going to be that much hard for NTL staff to do it?

It still remains to be seen whether this ends up being forced on customers or not. Given the trouble I foresee ahead of attempting to juggle customers who have and haven`t upgraded, as this will result in customers on the same tier but at different speeds and customers on the same speed but at different tiers, I strongly suspect that this will end up becoming mandatory.

It is not just the config file which needs to be updated. Sending out new config files to over 1 million people is never going to be an easy task. There is also upgrades to ubr's required. The network has been being upgraded since the summer which is how we got the 1.5mbps upgrade. There is also not just one server which everyone in the UK connects to. There is various pops round the country e.g. manchester, bromley, etc.

How will it be difficult to keep customers on different speeds. It is no different to have the 3 different speeds that we have at the moment excpet there will be 6.

[bigitup_j]

this is all good news.
although, i don't think it's fair that 300k customers, who upgrade to 1mb (like me), will end up with a 5gb cap per month. when we currently have 1gb per day/ 30gb per month.
i'm sure i download more that 5gb per month. but 1mb would be very nice

but it only costs £25 for the upgrade....so i shant complain (for a while )

[ian@huth]

What is everbody going to do with this extra speed?

Will the way that you use your connection change?

[andrew_wallasey]

Originally Posted by ianathuth

What is everbody going to do with this extra speed?

Will the way that you use your connection change?

Probably not just make things happen quicker.