What Gives!!?!?!?!?!

ravedadave · 01-11-2004, 15:44

Hi All,

I am a little frustrated at the min, I have been trying to give notice on my NTL account for nearly a week now, but I might as well get my head find a large hard wall and hit it on it, I end up in queues 45 + get cut off and generally cannot do a simple task like give 30 days notice!!! I am moving Dec 1st and need to get this all shut down!

If anyone can help it would be appreciated.

Graham F · 01-11-2004, 15:54

write to them

Sorry for the short reply originally...

to the forum btw

if you can't get through on the phone write or email them so they have the notice otherwise it could take you weeks to get through on the phone!!

quadplay · 01-11-2004, 16:09

Hi ravedadave,

The best thing would be to phone directly through to retentions instead of going through the customer services palaver! As posted by Mark B in another thread:

Quote:

Easiest way is to phone 0800 052 1474 Mon-Fri 9am to 5pm. You will be asked to enter you phone number, this doesn't need to be an ntl number, just a local number to you so that you get to the right ntl office.

Hope this helps

ravedadave · 01-11-2004, 16:10

Well I sent them an email, but guess what no reply to that either!!!!

So I am sure sending in a letter will be as much use as a nun in a brewary, I just don't know what to do, I have just tried again and constantly keep getting cut off!

ravedadave · 01-11-2004, 16:12

Hi Jimbo,

I have been going through customer relations, this is where I am having the problems!!!

Graham F · 01-11-2004, 16:14

Quote:

Originally Posted by ravedadave

Well I sent them an email, but guess what no reply to that either!!!!

So I am sure sending in a letter will be as much use as a nun in a brewary, I just don't know what to do, I have just tried again and constantly keep getting cut off!

the reason why i said send an email was because when you do finally speak to them, and they say 30 days for today you have a record of when you first told them you wanted discon. Even if you have had no reply, they will have that email and will have to take your notice from that date

ravedadave · 01-11-2004, 16:17

Great!, Thanks Scooby, I will keep hitting the phones also (thank god for handsfree).

Escapee · 01-11-2004, 19:07

Quote:

Originally Posted by ravedadave

Great!, Thanks Scooby, I will keep hitting the phones also (thank god for handsfree).

I went through the cutting off situation, and then in a thread here it was claimed it never happens intentionally.

I am now waiting to see if they take money from my direct debit this month again, I'm sorry guys but I just dont have any faith in ntl or trust them. Thats not an insult directed at any individual here, but I just wonder if cancelling accounts is made difficult on purpouse.

It just reminds me of how finance used to lose employees expense claims when they were large ones, and how they refused to pay training expenses when they claimed to loose receipts, but at the same time cashed cheques from employees stapled to the same reciepts.

You just cant blame me for being cynical/sarcastic when these sort of things were going on towards their own employees.

Graham F · 01-11-2004, 19:15

Quote:

Originally Posted by Escapee

I went through the cutting off situation, and then in a thread here it was claimed it never happens intentionally.

I am now waiting to see if they take money from my direct debit this month again, I'm sorry guys but I just dont have any faith in ntl or trust them. Thats not an insult directed at any individual here, but I just wonder if cancelling accounts is made difficult on purpouse.

It just reminds me of how finance used to lose employees expense claims when they were large ones, and how they refused to pay training expenses when they claimed to loose receipts, but at the same time cashed cheques from employees stapled to the same reciepts.

You just cant blame me for being cynical/sarcastic when these sort of things were going on towards their own employees.

someone tell the DJ that the records stuck

**Paul** · 01-11-2004, 20:13

okay, lets not start getting personal, and keep on topic.

Escapee · 01-11-2004, 21:03

Quote:

Originally Posted by Scooby

someone tell the DJ that the records stuck

Oh yes it never happens does it, and I am only telling a load of lies about the way employees are treated.

It does make me laugh though at the number of employees who have stood up for ntl on this site and .com, only to have a complete change of attitude after the company has shafted them.

I have never understood people at the bottom standing up for the company as if were there own personally owned company!

I laugh at people sat in callcentres who belittle things they know nothing about, technicians out on the network used to have to pay for petrol for the generators to keep cabinets running during power outages and not get the expenses paid back.

We were even advised by our managers to book an extra hours overtime to cover the costs because the company were ripping us off. The management found out about these practices and then started looking inot hours booked against times faults were booked off etc.

go on keep sticking up for the great company that employs you

Graham F · 01-11-2004, 22:33

Quote:

Originally Posted by Escapee

go on keep sticking up for the great company that employs you

they don't employ me and haven't done for the best part of 8 months

nidave · 03-11-2004, 14:27

Some people have prode in where they work and not all situations are like the one you described. Places like here only tend to hear about the bad situations.. after all who phones up to say they had a great night in front of the telly

In all big companies things go wrong, and yes ntl have had thier problems and I agree that canceling your service should be straightforward, and ntl should do what they can to kepp you as a customer while making a bit of money out of you (after all there is no point in them providing a service at a loss).

Anyone know when the harmony project is supposed to be finished. Wasnt this suppost to to deal with the whole CRM isuues?

GazzaB · 03-11-2004, 14:48

Having now experienced Ntls infamous redundancy boomerang (It keeps coming back to cut out some more staff) I have some thoughts

I feel Ntl have some good products that are cheap and reasonable quality but the backup support and processes are crap. Harmony continues to be implimented at any cost (Even though half the time it doesn't work properly!) Perhaps by mid to end 2005 it will be completed then they will need to migrate everything to another system that actually works!!!

So glad to be out of there! ....Oh yes and the pay-off wasn't too bad considering!

Neil · 03-11-2004, 15:01

Quote:

Originally Posted by GazzaB

I feel Ntl have some good products that are cheap and reasonable quality but the backup support and processes are crap.

Well summed up.

Quote:

Originally Posted by GazzaB

Harmony continues to be implimented at any cost (Even though half the time it doesn't work properly!) Perhaps by mid to end 2005 it will be completed then they will need to migrate everything to another system that actually works!!!

What on earth is going to happen when the TW/ntl merger occurs!?

They are still trying to get everyone on board from the CW aquisition-I pity the poor TW customers!

Quote:

Originally Posted by GazzaB

So glad to be out of there! ....Oh yes and the pay-off wasn't too bad considering!

Good for you.