[Now Official] More ntl speed changes

[Chris W]

The current policy on usage can be found here at the end of section 2.

[etccarmageddon]

so how soon before speeds are doubled again? and it'll be interesting to see how soon telewest respond in this race!

[daxx]

cheers for that MB, it was an official link/indicator to the proposed 'new' limits as given here http://www.cableforum.co.uk/board/sh...9&postcount=74.

As stated previously there is no sign of any limit in the pdf/Q3 results issued today.

Without any 'official' guidelines other than the existing limits the discussion on 'monthly usuage' in relation to the 'proposed' new speeds is pure conjecture.

[Enterian]

erm.... so I've got to pay £25 to not have a speed that is half that new customers get for the same price? Sounds like a fine on loyalty to me!

Originally Posted by etccarmageddon

so how soon before speeds are doubled again? and it'll be interesting to see how soon telewest respond in this race!

With stong rumours of a merger - I doubt Telewest would make any futher changes. In my opinion these changes by ntl are to mirror that or to be as equal as possible to Telewest BB services, so a merger transition for both companies customers goes more smoother. But that is just my opinion...

[Strzelecki]

So when can existing customers take advantages of these speeds? CS won't know anything about this yet, especially the £25 fee, just mentioned it to them in a call to get my password (answered in 17 seconds too!).

[etccarmageddon]

Originally Posted by Enterian

erm.... so I've got to pay £25 to not have a speed that is half that new customers get for the same price? Sounds like a fine on loyalty to me!

looking at it from that angle it is taking the ****. existing customers shouldnt be charged a higher price just to get the same service. expecially if you're out of your initial 12 month contract period.

what you can do though is call them and tell them you will take your custom elsewhere.

[SMHarman]

Originally Posted by DarthYoda

All new customers will be offered the three new speeds from early next year
All current customers will be given the opportunity to upgrade from their existing services for an admin fee of £25

So they will sting us all (me in this example) for a £25 fee to take us off the 1.5Mb and move us to the 3Mb? New customers will automatically get the 3Mb? Nice .

Will the admin fee exist for each change in speed? At the mo a change from 750 to 1.5 is FOC once a month, will this become £25 a significant disincentive to switch service levels.

Any change to the upstream? I would imagine 3Mb could do with a higher upstream to effectivly support the increased ACK packets.

Originally Posted by Acathla

What I would like to know is what the £25 admin fee covers?
A person changing a digit on a computer? maybe taking 30 seconds?
So that works out as £3000 an hour! wow!<snip>

A person, you can change levels on line, they are charging a fee for you to DIY.

Originally Posted by etccarmageddon

looking at it from that angle it is taking the ****. existing customers shouldnt be charged a higher price just to get the same service. expecially if you're out of your initial 12 month contract period.

what you can do though is call them and tell them you will take your custom elsewhere.

And their response can now be where will you be taking your business to get 3Mb BB sir. I don't believe there are any other 3Mb BB service providers in Hertford.

Originally Posted by Strzelecki

So when can existing customers take advantages of these speeds? CS won't know anything about this yet, especially the £25 fee, just mentioned it to them in a call to get my password (answered in 17 seconds too!).

Sometime in the first quarter of 2005 That could be anytime between January or March, but no actual 'roll out' date has been mentioned yet.

[Chris W]

So if ntl are "stinging" existing customers by intending to charge an upgrade fee, could someone please provide me a link that says they are not going to charge a similar fee to new customers? I have read the whole pdf and it mentions nothing about how much new customers will be charged in one of fees.

Currently ntl charge a £75 installation fee- but this is waived at the moment- so what is to say that they won't stop waiving this fee when the new speeds are introduced? I can find nothing to clarify this point.

Until i see some information on this matter, i am going to stick to the opinion that a group of people here take it as an opportunity for some ntl bashing, which as far as i am concerned is unsubstanciated.... but then from some people this is nothing unusual

[etccarmageddon]

Originally Posted by SMHarman

Will the admin fee exist for each change in speed? At the mo a change from 750 to 1.5 is FOC once a month, will this become £25 a significant disincentive to switch service levels.

it could be a new policy but I cant see them wanting to charge an admin fee to people who want to go upwards!

[etccarmageddon]

Originally Posted by monkeybreath

So if ntl are "stinging" existing customers by intending to charge an upgrade fee, could someone please provide me a link that says they are not going to charge a similar fee to new customers? I have read the whole pdf and it mentions nothing about how much new customers will be charged in one of fees.

Currently ntl charge a £75 installation fee- but this is waived at the moment- so what is to say that they won't stop waiving this fee when the new speeds are introduced? I can find nothing to clarify this point.

and do we know for sure this £25 'upgrade' fee does exist?

[Enterian]

Or I could go from 1.5 Mb for £37.99 to 2.0 Mb for £24.99 - 33% increase for £13 per month less!

Hmm what's the betting they'd make me go to 750k unless I paid the £25?

[SMHarman]

Originally Posted by etccarmageddon

it could be a new policy but I cant see them wanting to charge an admin fee to people who want to go upwards!

Hmm, makes note to move to 750k in December, then request upgrade in January / when available (or will they move me to 1.5 until I pay the £25).

Good news, irritating smallprint (as with any good news).

Wait and see.

Originally Posted by Enterian

Or I could go from 1.5 Mb for £37.99 to 2.0 Mb for £24.99 - 33% increase for £13 per month less!

Hmm what's the betting they'd make me go to 750k unless I paid the £25?

But you get payback in 2 months so by month three you are saving £13 a month.

[Chris W]

Originally Posted by etccarmageddon

and do we know for sure this £25 'upgrade' fee does exist?

its in the Q3 report which announces the speed upgrades- last paragraph on page 5.