Your Advice Required

[seaneeboy]

As I said - never MORE than 15 mins - and if I know it's roughly a maximum of 15 mins then I'm happy enough to hang on - it was the uncertainty of not knowing whether i'd be on hold for 10 minutes or 100 minutes that was the problem before.

My confidence in the rate of getting through calls has gone up, but generally I only call if I know it's something I need them to fix (i.e. pinging the box to restore channels, dodgy return path etc) - most things like proxy issues or anything I can do on my side I check on here first

[lf86]

Originally Posted by Matt D

It is long, but I've had much longer waiting times (& worse CS) from other companies.... [O2..... ]

O2 are terrible. I've had to phone them numerous times, even been put through to a so called "supervisor" who promptly told me it was my fault I couldnt pay my bill (which was £400) due to my credit card being rejected, when there payment service gave me about 10 errors. I had to hang up, I was too annoyed. Anyway i wrote a letter and got a free months line rental

[Stuart]

Originally Posted by lf86

O2 are terrible. I've had to phone them numerous times, even been put through to a so called "supervisor" who promptly told me it was my fault I couldnt pay my bill (which was £400) due to my credit card being rejected, when there payment service gave me about 10 errors. I had to hang up, I was too annoyed. Anyway i wrote a letter and got a free months line rental

I have also had fun with O2. The last time I phoned them (and ultimately, part of the reason I left) I enquired about the possibility of having MMS added to my account, and was told they couldn't offer MMS and GPRS on the same account. I had to have one or the other. This was after a 45 minute wait (which nearly killed the battery in my mobile).

Still, I left them, and something happened the other day that I thought was funny. I got a letter from them apologising that due to a mis configuration in their billing system, I have not been charged for the previous few months, and due to it being an error on their part, I wouldn't be. I would have been impressed if I were still a customer. Of course, I would have not been impressed if they had charged me.