NTL STB problems

[amd_kickass]

i have had a set top box installed about 3-4 weeks ago now and since its install i have only ever been able to get 4 channels (101-104) at least once a week i have rang ntl and have got nowhere after waiting for an hour each time to speak to a customer rep they say take the details of the STB and smartcard

can anyone give me an answer to what is going on, is it a one off or is this a known fault

STB model no is DI4001NC

i also have a terayon TJ210 Modem as well (have never had any problems with it since day one)

[Stuartbe]

Hi amd Kickass and to the forum... P.S. I am guesing that you are an AMD user

One of the NTL boffins will be able to help you I am sure...

Nice to have you with us

Oh and message to paulyoung666

[amd_kickass]

cheers thaks for the warm welcome

[pinatubo]

Pull the mains plug out for about 5 minutes then plug it back in again.
See if that fixes it.

[alferret]

Originally Posted by amd_kickass

i have had a set top box installed about 3-4 weeks ago now and since its install i have only ever been able to get 4 channels (101-104) at least once a week i have rang ntl and have got nowhere after waiting for an hour each time to speak to a customer rep they say take the details of the STB and smartcard

can anyone give me an answer to what is going on, is it a one off or is this a known fault

STB model no is DI4001NC

i also have a terayon TJ210 Modem as well (have never had any problems with it since day one)

Hi mate and welcome

Same problem as myself, 29 days with only the channels you mention.
It is a known fault.
The problem stems from a changeover of system, there is a fix for it cause ours got done yesterday and the roll-out to the rest of the box's wont be to long.

[sirsimon]

try page up page down & blue on remote control ok check for
snr
agc
pre & post errors
total channels 292 i think?
total streams 29 ?
look at event log also see what it says
as you should have some channels
even 1-5 try ntl faults early as poss ok think they open @ 8am monday get in then best

[amd_kickass]

how do i got about checking all of that??

[sirsimon]

Originally Posted by amd_kickass

how do i got about checking all of that??

Simple .
1: be in normal tv [i.e not in interactive]

2: press on remote page up, page down then the blue key

up should come a purple or blue screen saying user info with things like
stb IP address
agc
snr
pre rs errors
post rs errors
network id [ushualy a 5/6 digit number]
return power
total channels
total streams

this will help you when on fone to ntl
if network ID is 09999 tell ntl yr STB has lost its network

[spiderplant]

Originally Posted by alferret

Same problem as myself, 29 days with only the channels you mention.
It is a known fault.

Don't think it is the same. By the sound of it amd's channels come and go (possibly restored a rehit each time s/he rings up). Could be a faulty smartcard.

amd: if this is the case, you need to keep nagging ntl. Tell them it keeps happening.

[amd_kickass]

Originally Posted by sirsimon

Simple .
1: be in normal tv [i.e not in interactive]

2: press on remote page up, page down then the blue key

up should come a purple or blue screen saying user info with things like
stb IP address
agc
snr
pre rs errors
post rs errors
network id [ushualy a 5/6 digit number]
return power
total channels
total streams

this will help you when on fone to ntl
if network ID is 09999 tell ntl yr STB has lost its network

have tried the keys that you said but it just opens up the stupid diary

[amd_kickass]

Originally Posted by spiderplant

Don't think it is the same. By the sound of it amd's channels come and go (possibly restored a rehit each time s/he rings up). Could be a faulty smartcard.

amd: if this is the case, you need to keep nagging ntl. Tell them it keeps happening.

no its the same problem, it hasn't worked since it was installed

[sirsimon]

Originally Posted by amd_kickass

have tried the keys that you said but it just opens up the stupid diary

oh right weird are you langley [101=bbc1]

make sure mini guide is not present also if you have blue remote look for two keys above blue tv one ok one up & one down use these & blue

not the keys around the select button lol

[amd_kickass]

got my tv stb fixed after calling ntl

bloke even rang back to tell me it had been done (tel (01642) 191200)

excellent thanks NTL once and for all

thankyou all that helped on the forum!!!

[amd_kickass]

ok so i have now got some channels but i havn't got all the ones i am subscribed to on my £29.99 a month package i only seem to be recieveing the channels that are available in the base pack??

does it take time for the extra channels to filter through

in the page up down and blue button menu it says that i am subscribed to the 29.99 package

also is a SNR of 33.3 good??

[sirsimon]

Originally Posted by amd_kickass

ok so i have now got some channels but i havn't got all the ones i am subscribed to on my £29.99 a month package i only seem to be recieveing the channels that are available in the base pack??

does it take time for the extra channels to filter through

in the page up down and blue button menu it says that i am subscribed to the 29.99 package

also is a SNR of 33.3 good??

the £29.99 you see is the money your box has for PPV et ok not package lol as for SNR anything above 30 i find is good

glad you finally got it sorted & yes it does take time for channels to come in shoul be fine in 2hrs if not call NTL back