Bad connection in Scunthorpe (again)(long) - Page 5

bonzoe · 09-10-2004, 18:15

Don't think they've fixed it, slow downloads & same IP address ( this usually changes when they change hardware or resegment). Surfing seems better, but is that because not as many are on line?

nopcode · 09-10-2004, 18:20

it does seem half fixed to me, loads better. Had no connection at all between 1pm and 3 pm, but after that its looking good. D/L speed is halved but if thats just part of the fixing process I can handle it (as long as it picks up again soon)

Im just glad they recognised there was a problem, to see it on the server status page was nice, also saved me from getting the "you have spyware / virus on your pc " excuse from CS

lets hope its a full fix eh

bonzoe · 09-10-2004, 18:55

Fingers crossed!

As you say, it seems to be half fixed, let's hope all OK next week.

Mauldor · 09-10-2004, 22:17

Well tried a download and a upload + playing games online + browsing web sites (even chinese ones) and so forth - speed is full for me on all accounts, some web sites remember may be slower than others for downloads.

Long as I can transalte using Babel tha im more than happy for now, games seem ok and no drop outs of MSN + Skype ..

jarrvo · 13-10-2004, 15:17

well according to the status page it is now officially resolved.

i email ntl to ask what the official problem was.... they replied with an email that said nothing at all.

going to try some gaming tonight see how it is.

hmm.. as i posted, another duplicate message has appeared. but it says the 12th oct.

weird.

colwilson · 13-10-2004, 15:23

DN16 area, and it has been fine for me since sat afternoon

(about same time as cable tv started playing up)

Pops · 13-10-2004, 20:49

NTL have been aware of this outage/ degraded intermittent connection since September 15th 2004, lets face facts NTL Tech Support have the technical ability of Lemmings, level 2s are not much better your best course of action is to send a SIGNED FAX tocomplain in office Ours to 0115 8421613 explaining if they dont rectify this ongoing problem you are going to contact OFCOM to take the matter Further by signing the FAX it becomes a legal letter make sure you place your address and contact details all of them on the fax if within 2 weeks you dont get a satisfactory response you can then contact OFCOM and let them deal with it on your behalf.

Chris W · 13-10-2004, 21:02

Quote:

Originally Posted by Pops

NTL have been aware of this outage/ degraded intermittent connection since September 15th 2004, lets face facts NTL Tech Support have the technical ability of Lemmings, level 2s are not much better your best course of action is to send a SIGNED FAX tocomplain in office Ours to 0115 8421613 explaining if they dont rectify this ongoing problem you are going to contact OFCOM to take the matter Further by signing the FAX it becomes a legal letter make sure you place your address and contact details all of them on the fax if within 2 weeks you dont get a satisfactory response you can then contact OFCOM and let them deal with it on your behalf.

meet a lemming that can type

Pops · 13-10-2004, 22:10

Yup you can type!! but i still maintain NTL's BB Tech Support Team Are Lemmings until they prove me other wise After 5years of being a customer ive yet to speak to one that has any clue wtf there talking about. so right back at ya

Chris W · 13-10-2004, 23:53

Quote:

Originally Posted by Pops

Yup you can type!! but i still maintain NTL's BB Tech Support Team Are Lemmings until they prove me other wise After 5years of being a customer ive yet to speak to one that has any clue wtf there talking about. so right back at ya

Ask around on this site.... i help a lot of people in my spare time on here, and i am sure there are plenty of people who will say that i am good at my job, and have indeed resolved problems that others couldn't, but hey, everyone is entitled to their own opinion.

I just hope you didn't come here for help because you aren't likely to get it with an attitude like yours. In fact, why did you come to this site? surely an IT manager would realise that frontline call centre workers are not responsible for the management of an hfc network...? So the "lemmings" are telling you that there has been an issue with degraded service, but it is not the "lemmings" who go out and fix the issues- and there is no need for them to be given the technical details of what is going on. The network management team are the people who will sort out the problem, and rest assured that they are working to resolve the problem as sson as is humanly possible.

**Mick** · 14-10-2004, 00:05

Okay enough is enough - Pop's no more of the lemming remarks please and keep this thread focused on the issue of this topic. Name calling is associated in school playgrounds not on this forum thank you.

Mauldor · 14-10-2004, 07:36

I wish to add the Monkeybreath has been a big help to me perosnally in the 5/6/7 times it is now the problem has came up - To save me starting threads, i posted him a PM to check if there was a problem known about - not the reason why there is a problem or how to fix it - but simply "is there a problem that you know of" - this saves loads of threads been made when in fact it might have been a simple Proxy problem and so forth. I have spoken to a few on support phone line who know what they are talking about - as with every company, not everyone who works there knows what they are talking about - I think you can point the finger at the company rather than the people though, as if they had the information at hand (such as problems with equipment and so forth) then they would not have to be tech heads to answer problems - even with all the knowledge in the world, if you as a support person dont know a server or router is dead - then you can only hope to second guess the problem.

Scunthopre on the whole is working, for now - it is still touch and go in my eyes with me having to force yet again a fresh IP to solve my "cannot browse any web site using NTL Proxy" problem. My patience to be honest with NTL is wearing ver thin on the gorund - I personally think another outage like the last lot and no more hoping it will be fixed but rather a phone call to a ADSL to get hooked up while at the same time a call to NTL to cancel my BB - i think enough is enough with these problems - the last time for example a 56k Modem faster and better then this "10x faster Broadband".

jarrvo · 14-10-2004, 09:49

monkeybreath,
can we have an update on the official reason for the outage/degraded service?

i know someone mentioned a knackered ubr... and it was going to be replaced.

is this the truth or is it something else?

cheers.

Chris W · 14-10-2004, 10:09

Quote:

Originally Posted by jarrvo

monkeybreath,
can we have an update on the official reason for the outage/degraded service?

i know someone mentioned a knackered ubr... and it was going to be replaced.

is this the truth or is it something else?

cheers.

what this space....

I need to double check the facts when i go into work tonight, so i will let you know then what is happening

Pops · 14-10-2004, 10:26

Ok i appologise for my outburst and yes the name calling was a little oTT, but please bear in mind i have phoned BBS every day since the 30th of Sept given the run around on so many occasions it was unreal ive had managers phoning me back saying they have no idea why or when it is going to be repaired and the usual tactics of trying to assosiate the problem with my computer eg firewall,router and modem i even had one BBS guy say that he had no idea there was a problem when 1 its on the Status page and 2 theres a automated message saying that dn15,16,17 and ng are having connectivity issues. so please forgive my venting.

Just for the record the FAX Number to send in a compaint has been changed and it is.
0115 8421027