Not billed after 60 free days

Gaargh · 08-10-2004, 23:12

Hi there I have not yet been billed after my 60 day free trial,
which started 24/7/04.Should I get in touch with c/s or just
wait for them to catch up and bill me?I do want to pay btw
it is just bugging me that I have not been billed.
Gaz.

**Paul** · 08-10-2004, 23:49

tbh, I would put the money to one side, and wait to see if I get billed.

Marge · 09-10-2004, 00:08

if you want to PM me your details I'll see what I can suss tomorrow

ian@huth · 09-10-2004, 00:53

What haven't you been billed for?

If it is just for cable modem you may be getting billed in arrears so the payment may not be due yet.

Gaargh · 09-10-2004, 09:18

Yes it is just the cm,I thought I would get billed as soon
as my free trial was up.Gaz.

**Chris** · 09-10-2004, 09:37

Gaz, Debsy42 is NTL staff, you can trust her with your account details if you would like to accept her offer to help.

gavnad · 09-10-2004, 10:09

cm is billed in advance but there is a 14-17 day delay from your bill date if the payment is being taken by DD

scrotnig · 09-10-2004, 10:33

The likelyhood is you WILL get billed, but you won't be sent your bill 9if it's a cable modem it comes by email!) until the next billing date, which may not have been reached yet. This bill will then 'pro rata' the charges back to the date your trial ended, assuming all that was set up properly.

There are other possible causes, debs, like me, really knows her stuff on these things and is 100% genuine, so you can trust her to fix it.

I'd offer myself, but I'm not in til Monday and debs I think is in over the weekend so she'll fix it faster.

Gaargh · 09-10-2004, 11:25

Thanks for the help everyone,I sent my details to Debs so
hopefully it will get sorted.
Gaz.

Marge · 09-10-2004, 21:15

Quote:

Originally Posted by Gaargh

Thanks for the help everyone,I sent my details to Debs so
hopefully it will get sorted.
Gaz.

Got home from work eventually, Gaz have sent you a PM

paulyoung666 · 09-10-2004, 21:42

hopefully debs has got it sorted for you , dont make the mistake of holding the payments back or you might end up in trouble with credit agencies

Gaargh · 10-10-2004, 10:28

Hi thanks Debs,
guess I will have to wait and see what happens.
I forgot to mention that there are two dd's on my account
one marked NTL Midlands and the other NTL group .
I have reserved enough cash for the first four months so
hopefully the bailiffs will not come after me Paul.

Gaz.

scrotnig · 10-10-2004, 11:29

There are dealys in some DDs going active on the cable modem billing system.

You will be ok, ask Debs (or me) to put you onto paper billing. You will then know for sure if the amount is building up and can call in and make a manual payment.

Marge · 10-10-2004, 13:06

Quote:

Originally Posted by Mark B

ask Debs (or me) to put you onto paper billing.

Already done

Gaargh · 10-10-2004, 13:46

Cheers for that Debs.
Gaz.