NTL Broadband registration woes - Page 4

jhastie · 05-10-2004, 20:05

Quote:

Originally Posted by Debsy42

If you want to PM me your details I can have a nosey

Thanks alot Debsy, have PM'ed you, not sure which details you need.

yj6aa · 05-10-2004, 20:49

I am having the same problems as well. I am in the luton area, and had broadband fitted last wednesday and still cant use it. I have noticed that my MAC address is 00.02.8A.50......

I know that companies have their problems, having worked alongside BT / Synergy network engineers but really is not a good example for new customers is it?

Does anyone in NTL have an early estimate of when the problem will be recitified? I can get the registration server page via my dialup but it gives an error about not reconigising the modem as mentioned above.

Would it be possible for someone to test my pin number?

utt · 05-10-2004, 21:41

Hi and welcome to the site

Could you confirm the 00.02.8A.50 MAC. If this is correct, are you trying to register AOL via cablemodem. If so this is a different process.
How is the modem badged, AOL or ntl?

Chris W · 06-10-2004, 00:05

The problem with 00028a5 mac addresses has been resolved, so this will not be causing your issues. If you PM me your pin number and surname i can check that everything is set up correctly.

Also, try visiting https://80.5.178.26 via your broadband connection (this is the only site it will let you access) and see if you can register like that.

yj6aa · 06-10-2004, 08:48

Thanks for the reply and the welcome. As I am at work now, I havent got my pin number so I will send it through as soon as I return.

In Reply to utt's message, I am registering a badged NTL Modem with the broadjump etc software. As I keep getting an error message during the registration process as it tries to connect to the server, I thought Ill try and use an NTL dialup account and go through another route and thus this didnt work (Although this may work for other people).

Thanks for the help, as I know that you dont get paid for it!!!

I can understand that somepeople get mythed by customer services and technical support services in any company, I work in a technical role and have to put out with people expecting miracles done within minutes of ringing, please give a chance. You will stand a better chance by:
1) giving us a full explation of what is wrong and write down any error message codes.
2) We may be already having a bad day, under a heavy workload, without you shouting down the phone at us. We will be motivated if give a thank you or have a joke!!.

big paul · 08-10-2004, 21:55

this is the first time i have been on this site as i only had broadband fitted last wednesday and keep getting error messages when i try to register.
the ntl service status line suggested 80.5.178.26, tried it and got another error message, not a very good start, i may well stay with the aol dial up.

Graham M · 08-10-2004, 21:57

AOL Dial Up?! Are you mad? That could be the cause in the first place!!

big paul · 08-10-2004, 22:03

Quote:

Originally Posted by Zeph

AOL Dial Up?! Are you mad? That could be the cause in the first place!!

HI Zeph, can you elaborate on your last post

08-10-2004, 22:13

Quote:

Originally Posted by big paul

this is the first time i have been on this site as i only had broadband fitted last wednesday and keep getting error messages when i try to register.
the ntl service status line suggested 80.5.178.26, tried it and got another error message, not a very good start, i may well stay with the aol dial up.

hi 'big paul'

to Cable forum

please don't press the aol button, yet, there is a lot more you can try before it gets that bad. We will always try to help where we can, on here

- we will need to know how are connected (cable modem or set top box), whether by usb or ethernet, which operating system you are running and whether you have told your pc to forget about the dial-up connection, for now

big paul · 08-10-2004, 22:29

Hi gaz, i am running a cable modem connected via the ethernet cable, my pc is on xp and if i try to dial out with the cable modem connected it does`nt happen. I have done everything the set up disc tells me it just wont let me into the system to confirm.

scrotnig · 08-10-2004, 22:35

Start > Run

Type 'command' in the run box

In the black box that appears, at the flashing cursor, type 'ipconfig'.

Look at the results, there should be one that says 'ip address'. This should start with 80, or 81, or 82.

Assuming this is the case, close the black box down and open up Internet Explorer. It will probably try to load a page and fail, that's ok. When it has failed, click into the address bar, delete what is there, and type the following:

80.5.178.26

This should take you to the ntl registration page. Select 'broadband', and follow the instructions on screen. Have your PIN number and surname as supplied on the welcome letter to hand.

The above does NOT require the CD, so remove that from the drive.

08-10-2004, 22:47

Quote:

Originally Posted by big paul

Hi gaz, i am running a cable modem connected via the ethernet cable, my pc is on xp and if i try to dial out with the cable modem connected it does`nt happen. I have done everything the set up disc tells me it just wont let me into the system to confirm.

like Mark B says, the setup cd is not required, try it his way, he's a top bloke

big paul · 09-10-2004, 12:11

success!!! the power of the broadband is mine. thanks to everyone who made suggestions, they were all right on the mark.
Next problem, when i switch on the pc it is telling me to insert the set up disc to complete the set up, is this necessary or is there another way around this?

scrotnig · 09-10-2004, 12:13

No, the CD will not now be needed.

I tend to find after a couple of reboots this message goes away. It only appears because the CD installation was never completed.

However, there ARE ways to make it go away manually, but I am unsure what they are!

Chris W · 09-10-2004, 12:22

Quote:

Originally Posted by Mark B

However, there ARE ways to make it go away manually, but I am unsure what they are!

Go into start -> run and type "msconfig" (without quotes) then click on the startup tab, and look down the list for "recoverfromreboot"

untick this, then apply the changes and close the system configuration utility. You will be prompted to restart the computer, do so.

When it reboots you will have a message saying "you have used the system configuration utility to change the way windows starts...." tick the box and press ok.

All done