Bad connection in Scunthorpe (again)(long) - Page 3

jarrvo · 07-10-2004, 09:38

well i havent been on the net at home for a few days, but jesus it was totally dead last night.

had to refresh the page about 5 times just to get google to work.

rebooted the router and modem.
no difference.

hopefully if you are right a new ubr will sort everything out.
(no i didnt ring cs, didnt get home til 8pm and i dont want to spend 1hr of my life going through the same questions over and over

)

Bubo · 07-10-2004, 12:49

OH FFS, its started doing it in online games now. How do you go about cancelling just broadband till they fix it proper?

Mauldor · 07-10-2004, 13:57

Well I took the plunge and waited the XX Number of hours to get through to support. Though first I called the Status line just to make sure. Anyhow, reported the fault, which they knew about - so with any luck they might well "fix" it again (is this the 5th or 6th time now?).

Which leads me onto another question, NTL have the status page and the telephone status line - my thought on this was quite simple, if there is a known fault in a area, then people can either check online (if they can get online) or at worst call the status line. The theory of this is less calls to Support to take up a persons time going through a problem when in fact it is known about.

Now this is definatly not the case is it...not once have I seen or heard of the current problems people have been having even though everybody and there dog knows about it. What I could not understand is I went through the entire fault diag on the phone and then to be told "oh we know there is a problem in Scunthorpe - we are working in it and Hope to fix it" - so why waste my time and his going through the obiuos checking of power levels, my pc connection and go d knows what else when he knew there was a outage effecting most of Scunthorpe? Sounds daft to me..

I too have been thinking about swapping over to ADSL for some time, the problem is for years Scunthorpe Cable modem to me knowledge was fine then we have one problem after another, a 56k Modem can work faster and better than what I have now. Of course swapping to ADSL might well make it all better but there is no Guarantee that similar problems wont happen on that also.

jarrvo · 07-10-2004, 14:46

same here im in 2 minds whether to switch to adsl.

the last 2/3 months in scunthorpe have been stop start... kinda put a stop to my online gaming at the minute.

if it is sorted soon think i will take the plunge and get adsl, only problem is im unlikely to get any other than 512kb.
so its a bit of a step down.

come on NTL

please get it sorted.

doogandmissus · 07-10-2004, 15:55

Hi all

...new to forums so hope this works.I also live in the DN16 area of Scunthorpe and have been having the same probs since way back also.For the second time this month after a repreive of about 1 month the same old timing out errors are back!!!

Have made several calls to customer support (who can see that this is happening) to be told today that the problem is not worth reporting as a fault

!!??..after months and months of frustratingly poor customer service i am now at the end of my tether and am looking into changing service providers.
I was thinking tho..isn't it about time we undervalued Scunthorpe customers should somehow get together with a petition or something to voice our dissatisfaction on the whole with NTSmell!!
Was also told today that Scunthorpe is a problem area but that there is little that can be done for us

(quote from Nick at CS).
What do you think guys??...perhaps they want a bunch of us to cancel so that they are no longer over-subscribed??!!

colwilson · 07-10-2004, 16:20

maybe that's what we need to do, all kind of gang up on them. Maybe if enough of us can get together and tell then fix it or loose us. How many would be enough to make a difference? ÃƒÆ’Ã†â€™ÃƒÂ¢Ã¢â€šÂ¬Ã…Â¡ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£3000.0 0 or so per month
100- 120 users.

doogandmissus · 07-10-2004, 16:25

I have the e-mail address for the managing director and intend to e-mail him and direct his attention to this forum.

Anyone who wishes to do that can post on here..lets see if we can get this resolved once and for all

Please rally your friends and neighbours to post on here..i will wait till we have enough posts b4 i e-mail..thanks all

steve0 · 07-10-2004, 19:13

Problem i am having today looks different to what has been the trouble.

Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 10.138.47.254 1 7ms 7ms 0% 22 / 22 6ms / 14ms
nott-t2cam1-b-v140.inet.ntl.com 80.4.47.105 2 9ms 17ms 4% 21 / 22 8ms / 129ms
nott-t2core-b-ge-wan73.inet.ntl.com 80.1.79.205 3 10ms 14ms 4% 21 / 22 8ms / 53ms
nth-bb-b-so-300-0.inet.ntl.com 62.253.188.37 4 9ms 10ms 4% 21 / 22 9ms / 15ms
nth-bb-a-ae0-0.inet.ntl.com 62.253.185.117 5 12ms 11ms 9% 20 / 22 9ms / 32ms
bir-bb-b-so-200-0.inet.ntl.com 62.253.185.106 6 14ms 15ms 4% 21 / 22 13ms / 32ms
bir-bb-a-ae0-0.inet.ntl.com 62.253.185.153 7 13ms 13ms 4% 21 / 22 11ms / 27ms
man-bb-b-so-700-0.inet.ntl.com 62.253.185.134 8 14ms 14ms 4% 20 / 21 12ms / 24ms
sl-gw11-lon-8-0.sprintlink.net 213.206.159.245 9 17ms 18ms 0% 21 / 21 17ms / 21ms
sl-bb20-lon-11-0.sprintlink.net 213.206.128.56 10 21ms 22ms 4% 20 / 21 19ms / 41ms
sl-gw21-lon-1-1.sprintlink.net 213.206.128.102 11 25ms 25ms 4% 20 / 21 23ms / 27ms
sle-elect6-7-0.sprintlink.net 213.206.159.166 12 37ms 27ms 4% 20 / 21 26ms / 37ms
* Unknown Host * 159.153.156.11 13 26ms 27ms 0% 21 / 21 24ms / 44ms
* Unknown Host * 159.153.156.138 14 26ms 29ms 0% 21 / 21 26ms / 60ms

Bubo · 07-10-2004, 19:21

Quote:

Originally Posted by doogandmissus

Was also told today that Scunthorpe is a problem area but that there is little that can be done for us

(quote from Nick at CS).

You what?!? Well if that *is* true then it explains why it is all being kept hush hush, cos if they genuinely can't solve this problem then its guaranteed customers will be leaving in their droves. Please can someone tell me this customer services chap was just simply trying to fob the guy off, rather than having actual true knowledge.

bonzoe · 07-10-2004, 20:13

In DN16 myself, and what was a good service has gone downhill fast. When I first got BB, Tech supp was an 0800 number with a person on the line and the fault was fixed while I went for a walk, followed by a courtesy call to ask me if service was restored.

The upgrade to 750K has been pretty meaningless.

Let's hope that the report thet the UBR is to be replaced tonight are correct, dare I hold my breath??

doogandmissus · 07-10-2004, 20:37

Just got off the phone to CS again...have sent trace routes from several sites and they have finally acknowledged that there is a fault.
They say they have recieved 32 calls concerning this fault and are now looking into it.
Iknow it is a complete pain in the ass phoning CS but the it seems the more calls they recieve the more serious they take it.

kazandy · 07-10-2004, 22:01

i'm in scunny too and it has been bad for a couple of days,they told me that there was a minor fault in the area!!!!!

Carth · 07-10-2004, 23:23

minor fault ???? ....... oh stop it, your killing me

well its phone for me tomorrow ....... no matter how long I'm on hold .......

I bet BT are laughing their socks off at this mess, it would be interesting to know how many sign up enquiries they've had in the last 2 weeks

jarrvo · 08-10-2004, 09:29

what number are you ringing to get through to CS?
i tried about 10 times last night... the phone would ring for 10 seconds then go dead?

i sent them an email from there site...

i feel adsl looming.

Mauldor · 08-10-2004, 10:32

Would it be possible if some Techie NTL person who by mere chance passes by this site to maybe, if possible explain what is going on, today is now Friday 10:30am and still I am struggling to get sites up...

Surely if its a faulty UBR you have spares somewhere you can replace it with?