NTL Cancelation Scam

Originally Posted by Mark B

I'm concerned if someone told you 'the service was no good'...if they mean the service that you personally have received, then that's fine, but if they were saying 'the ntl service in general is no good' then that's extremely poor service in itself.

Sadly, Mark, that's the risk management of any company takes when it decides to make its soon-to-be-redundant staff work their notice. IMO it's just too high a risk, making customer-facing staff get on with the job and expecting them to do it with a smile on their face (but good on you if you're managing it ). I'm a little puzzled as to why they've planned to do it this way - if they can't afford to lose you all for 90 days, how are they going to manage without you after that? Or is that a very silly question?

[scrotnig]

Originally Posted by Chris T

Sadly, Mark, that's the risk management of any company takes when it decides to make its soon-to-be-redundant staff work their notice. IMO it's just too high a risk, making customer-facing staff get on with the job and expecting them to do it with a smile on their face (but good on you if you're managing it ). I'm a little puzzled as to why they've planned to do it this way - if they can't afford to lose you all for 90 days, how are they going to manage without you after that? Or is that a very silly question?

Basically our work (and most of the other ICMS account work) goes to Teesside, who all have to be recruited and trained as nobody up there is using ICMS at the moment. They will do that over the ensuing few weeks, once it's done, we go. Should be late November. After that it's not our problem, but it'll be a HUGE learning curve for Teesside, in Manchester we have SO many contacts for getting NW problems fixed, they will initially have none whatsoever.

[scrotnig]

Incidentally, on this subject, the company are trying to get round the 'work your notice' problem by putting a decent bonus in place if people keep doing the job properly up to the bitter end.

It has to be said, once you accept the decision to make us redundant has been made (and I believe that decision to be the wrong one), the company do not treat affected staff at all badly, certainly not compared to some horror stories I have heard elsewhere.

I am now in a reasonably good position...I can either take a good redundancy package and move on, or stay and take a job with my existing salary protected. Although I'd have preferred to just keep my existing job, it's not really a terrible position to be in. When ntl made me redundant last time after just 5 months, part of my decision to stay was based around the fact that they did treat us well and pay us well for that redundancy, when with only 5 months service across the whole team they could have simply told us to leave there and then! That gave me the confidence that if I *was* made redundant again, I would be treated fairly, and that has indeed come to pass.