Bad connection in Scunthorpe (again)(long)

[zally]

As i have mentioned in this thread http://www.cableforum.co.uk/board/sh...ad.php?t=14312, i have been getting on and off connectivity, as from 28th Sept, it has become alot worse.
I play Ultima Online and get conn loss every 2 mins, struggle to connect to IRC/ICQ (keep getting dis con from these). Quiet a few web pages dont load up 1st time(they just hang) so i have to refresh them. My activity light hardly flickers when trying to play game.
Ive rebooted modem(motorolla surfboard) repaired line, took off SP2, called C/S (its my computer, not us).
I have a 213 ip addy. I have an Asus A7N8X mobo,AMD XP Athlon 2500+ 1.83 Ghz 512 MB ram, Raedon 9800 AiW, i use Norton Firewall and have XP Pro/SP1.
Trace route to bbc.co.uk.
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 0.0.0.0 1 0ms
nott-t2cam1-a-v139.inet.ntl.com 80.4.47.69 2 8ms
nott-t2core-a-ge-wan73.inet.ntl.c80.1.79.77 3 11ms
lee-bb-a-so-200-0.inet.ntl.com 62.253.188.33 4 10ms
nth-bb-b-so-000-0.inet.ntl.com 62.253.185.101 5 11ms
pop-bb-a-so-100-0.inet.ntl.com 213.105.172.14 6 13ms
tele-ic-2-so-000-0.inet.ntl.com 62.253.185.86 7 18ms
* Unknown Host * 212.58.239.217 8 15ms
* Unknown Host * 212.58.238.153 9 16ms
www6.thdo.bbc.co.uk 212.58.224.36 10 15ms

Ping to Ultima online Euro
Host Name IP Address Hop Ping Time Ping Avg % Loss Pkts r/s Ping best/worst
* Unknown Host * 159.153.156.138 22ms 23ms 0% 30 / 30 18ms / 65ms

And i did the Line status test.
Test Loss Min
Latency Avg
Latency Max
Latency Pass
Fail
Simple ping loss check
target does not respond to ICMP ping ping tests cancelled
low bandwidth stream was not performed
medium bandwidth stream was not performed
your first hop ping was not performed
if you were pingable, cool graphs would appear here
From East Coast - USA to YOU
Hop Host LOSS Rcv Sent Best Avg Worst
0 ge-5-3-0.bbr1.NewYork1.Level3.net 0% 60 60 0.50 0.60 0.81
1 4.68.128.105 4% 58 60 65.99 66.05 66.33
2 ge-3-0-0-0.gar2.London1.Level3.net 0% 60 60 66.08 66.16 66.45
3 195.50.91.70 0% 60 60 73.97 74.94 85.33
4 nth-bb-b-so-400-0.inet.ntl.com 0% 60 60 73.53 73.62 73.77
5 nott-t2core-b-pos51.inet.ntl.com 0% 60 60 74.88 84.19 360.02
6 nott-t2cam1-b-ge-wan32.inet.ntl.com 0% 60 60 74.78 78.72 144.62
7 nott-scun-ubr-1-ge20.inet.ntl.com
note: on router loss report 0% 60 60 75.74 76.94 91.59
8 ??? 100% 0 60 0.00 0.00 0.00
Fail:
From West Coast - USA to YOU
Hop Host LOSS Rcv Sent Best Avg Worst
0 ge-1-1-0-51.bbr1.SanJose1.Level3.net 5% 57 60 1.13 1.40 8.70
1 so-0-1-0.bbr1.NewYork1.Level3.net 52% 29 60 78.54 78.83 81.97
2 4.68.128.105 47% 32 60 143.91 144.42 153.92
3 ge-3-0-0-0.gar2.London1.Level3.net 7% 56 60 144.05 144.36 147.05
4 195.50.91.70 9% 55 60 146.10 147.94 165.62
5 nth-bb-b-so-400-0.inet.ntl.com 2% 59 60 148.29 148.47 148.69
6 nott-t2core-b-pos31.inet.ntl.com 5% 57 60 149.89 155.69 292.48
7 nott-t2cam1-b-ge-wan32.inet.ntl.com 7% 56 60 149.94 154.50 209.64
8 nott-scun-ubr-1-ge20.inet.ntl.com
note: on router loss report 57% 26 60 153.91 154.90 162.68
9 ??? 100% 0 60 0.00 0.00 0.00
Fail:

Sorry it didnt copy very good anymore help appreciated

[zally]

And this is from the surfboard signal page:

Downstream Value
Frequency 402750000 Hz Locked
Signal to Noise Ratio 34 dB
QAM 64
Network Access Control Object ON
Power Level -9 dBmV The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading



Upstream Value
Channel ID 4
Frequency 25584000 Hz Ranged
Ranging Service ID 1100
Symbol Rate 2.560 Msym/s
Power Level 42 dBmV

[KevAmiga]

There is a problem on scunthorpe UBR1 at the moment...

Apparently its just an Intermittant fault? didnt see anything about packet loss....

[Chris W]

zally... PM me the mac address from your modem (on the sticker on the bottom), or your external ip address and i will check whether you are being affected by the current scunthorpe issues, or whether it is an individual issue.

MB

[steve0]

i also play uo from Scunthorpe and am getting the same problem as zally all i got from c/s was that its my firewall even after i stopped it running.

[Hunkytim]

I to have been getting an intermittent service from NTL in SCunthorpe - I use www.toast.net to check my throughput and it is averaging 438K on a 1.5m connection - although it has has moments of showing 1.3m throughput.

NTL tell me it is my modem - or my firewall - and even had the temerity to send me 3 e-mails today telling me that I have adware and a virus on my pc. PAH.

I ahve doubled checked with a different pc and a different modem (my motherss) in my house - andam gettingthe same results.

This has been going on for 3 bloody months now and they STILL expect me to pay £37.99 per month for what is a ****ing crap service.

I get more annoyed with these "put offs" from NTL than the bad service - wonder how everyone else feels about it?

[Carth]

Wheeeeeeeeeeeee great fun aint it folks. I could be happily playing online now, but CAN'T

just sent this email to ntl via their web page ....

well hello again ... remember me from about 3 months ago ?? Problems with broadband connection that is 5 mins on, 2 mins off (repeat endlessly ha ha). started Thursday 30/9/04 (but could have been earlier as I was working late for the previous 2 days) and is still with us,(I say us because I am not alone in scunthorpe with this problem). The last time it happened it wasn't resolved until about Tuesday of the following week. Needless to say I am not happy at the prospect of another long weekend of non-active internet. I personaly don't give a hoot about the 600 to 750 upgrade if this problem is going to keep reccuring .... I just want a constant 24/7 connection so I can enjoy what I pay for.
I also tried to ring CS twice last week to cancel my TV but was unable to get through (disconnected after being shunted about), so this happening aswell has made me a VERY unhappy chappy. Thankyou for taking time to read my second rant, but remember ... 3 strikes and you're out.

I also got a full 1 month refund last time I sent one, so give it a try
.

[Hunkytim]

Its been going on since Tuesday at the earliest this time - and they are refusing to acknowledge anything is wrong - I'll try your approach - if I can get on - thanks for the tip

[Carth]

try here, I think this is where to start

http://www.ntlworld.com/help/contactUs/

[Hunkytim]

Just sent the following

Again - after 3 months of intermittent service I am back tyo square one. Not only am I getting a 5 min on 2 min off connection - when you do deign to give me internet servide the average throughput is 438K on a 1.5 m connection. NOt only that i am getting the most blatent run around from technical support - the last time an engineer was called out - he never even bothered to turn up. Did I get an apology - No - I wasted an entire Saturday waiting for him.

After being on hold for 53 mins I got a guy who told me - after REPEATEDLY telling him it was your end causing the problem that he would have to check my saystem out - how trhe HELL can you do that - then have the temerity to send me 3 e-mails blamming virii - firewalls and spyware when my PC was SWITCHED OFF at the time???????

See this? ----* ??????? Its the end of my tether with your so called internet and your "Customer support" The greatest example of an oxymoron I ever saw in my life

I ran out of characters before I finished

[Carth]

lmao it really does annoy me that they always try to put the blame on the users computer, whether it be a virus/firewall/driver issue .... whatever

my missus has been chaffing on about going back to BT for ages, but I keep fobbing her off .... I would hate to give in to her, but .....

[Hunkytim]

Its 12:55 on 2nd October - no response from an engineer and now they finally admit theres a problem in the DN16 area - wonder if its going to be a permanant fix or a touch of spit and chewy gum that NTL are (in)famous for?

[zally]

on freinds comp now as i cant even connect, this comp is on dn16 area code tho and no probs here

[Carth]

DN15 still no good for online games, browsing etc isn't to bad, I just keep hitting refresh

[Ignition]

Originally Posted by Hunkytim

Its 12:55 on 2nd October - no response from an engineer and now they finally admit theres a problem in the DN16 area - wonder if its going to be a permanant fix or a touch of spit and chewy gum that NTL are (in)famous for?

There were some issues affecting the Scunthorpe area as a whole that are now resolved.

I find it mildly insulting that we are famous for a 'touch of spit and chewy gum' solution to issues, thanks for that. The network is massive, some parts work properly all the time, some go wrong. Sometimes those faults are complicated and difficult to fix and restoring customers to a decent service while the faults are being worked on is the priority. We certainly don't mess with your service for the fun of it or leave it any longer than is necessary non-functional or degraded.

If you would prefer that a fault that may take weeks to fix properly due to interaction with equipment vendors, awaiting firmware updates, etc be left affecting you rather than a 'touch of spit and chewy gum' solution be done to at least get you your service back to scratch in meantime please do suggest this.

I know Scunthorpe has had more than its' fair share of issues. These are worked on as they arise, always with getting the customers the service they expect and demand back as soon as is practiceable.

Apologies if it hasn't always been to your expectations, we do our best