Broadband connection problems in York???

Toreador · 28-09-2004, 09:37

I can't get an Internet connection this morning

The status page mentions planned maintenance, but not in my area (York) and in any case finishing at 6am.
Anyone else having trouble, or is it something at my end? It was all working fine late last night and all I've done since then is turn my PC off and then back on again.

KevAmiga · 28-09-2004, 10:08

PM me your full postcode and ill check it out :-)

KevAmiga · 28-09-2004, 10:31

Checked your postcode : No faults .

PM Me your MAC ID.

Toreador · 28-09-2004, 10:33

Mac Id???

daxx · 28-09-2004, 10:36

on a sticker under your modem begins 00 - numbers and letters in groups of two (usually)

Toreador · 28-09-2004, 10:40

I'm at work now so can't check until this evening.
I connect via my set top box rather than a modem, does that make a difference?

KevAmiga · 28-09-2004, 10:47

Oh crap, my fault sorry i didnt think.... Anyone STB trained wanna help?

Sorry Toreador, STB's are not my thing.

Toreador · 28-09-2004, 10:58

No probs, thanks for trying.
If all else fails I'll give NTL a ring when I get in.
<lazy>
Anyone got the freephone tech support number handy?
</lazy>

iplanet77 · 28-09-2004, 13:57

I've been having problems all weekend, I can only access NTL websites.

Anyone else in the Andover area having problems???
It came back for a while on Sunday and now it's gone again

Toreador · 29-09-2004, 09:30

Just FYI, the problem's resolved. No idea what was causing it, the status lights on the STB were OK, but rebooting the STB did the trick.

Chris W · 29-09-2004, 11:51

Quote:

Originally Posted by iplanet77

I've been having problems all weekend, I can only access NTL websites.

Anyone else in the Andover area having problems???
It came back for a while on Sunday and now it's gone again

When you say you can only access ntl websites, what exactly do you mean? ie, only www.ntlworld.com, www.ntl.com, www.ntlhome.com etc?

Could we have some more details on your setup...
Windows version?
USB or ethernet?
Are you using a home network?
Are you using internet explorer?

iplanet77 · 29-09-2004, 12:38

The only sites I tried were www.ntl.com and www.ntlworld.com.

It turns out it was a Proxy problem. I was using one of the old proxy addresses in Southampton. I found the list of new Proxies on this site

, Picked one in Winnersh and it's working fine now.

Why don't NTL announce these changes on their help site? Do they expect us all to be using a single PC connected directly to the cable modem with Auto Detect selected

BBKing · 29-09-2004, 13:08

No, in fact don't have Automatically Detect Proxy enabled, since it doesn't do anything.

Ideally you shouldn't have a permanent proxy selected, just if there's a local difficulty. Also ideally, tech support should either not recommend setting a proxy explicitly or make clear that if they recommend setting a proxy, this should be turned off after a day or two.

I'd love to see a full on status page for those interested, but two things - first the number of ntl customer's who'd want the whole nine yards would be tiny and the cost in money and time would be hard to justify.