25-09-2004, 15:52
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#16
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Inactive
Join Date: Jun 2003
Posts: 2,499
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Re: My new bill
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Originally Posted by swoop101
Then why have I been told twice now that I will be charged £34.99 for 1meg??
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£37.99 is the price for 1.5mb.
Your bill clearly shows that you're going to be charged for it at £37.99.
I can only assume you've been misadvised, because £34.99 was the OLD price prior to the June price changes.
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25-09-2004, 16:15
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#17
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cf.mega poster
Join Date: Jun 2003
Posts: 2,232
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Re: My new bill
Quote:
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Originally Posted by Mark B
£37.99 is the price for 1.5mb.
Your bill clearly shows that you're going to be charged for it at £37.99.
I can only assume you've been misadvised, because £34.99 was the OLD price prior to the June price changes.
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The lady told me that this one was £37.99 but that included a couple of extra days cos my bill date will be 24 or 25. The charge will then drop to £34.99.
The extra £3 does not bother me that much, it would just be nice to find out once and for all.
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25-09-2004, 16:36
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#18
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Inactive
Join Date: Jun 2003
Posts: 2,499
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Re: My new bill
Well, I know the billing system you're on (ICMS), and the only way to lower the price would be via a discount code.
So you'd see see a charge of 37.99 and then a discount code showing -3.00. To the best of my knowledge, no such discount code exists anyway.
If you look in the 'full month charges' part of your bill, these are the charges that are going to be on your bill every month. You'll notice that the broadband charge is 37.99, which it always would be, but that there is no corresponding discount code, therefore 37.99 is what you'll be charged.
Whoever told you 34.99 needs some training on the billing systems.
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25-09-2004, 16:38
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#19
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Inactive
Join Date: Jun 2003
Posts: 2,499
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Re: My new bill
I'd recommend getting that enormous credit sorted out too.
It looks like someone has accidentally put the wrong 'out date' on your previous braodband charge.
At some point it'll get spotted and removed, the problem being if this is, say, a year down the line, you'll suddenly find yourself owing the whole of the last 12 months bill in one go.
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25-09-2004, 16:54
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#20
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cf.mega poster
Join Date: Jun 2003
Posts: 2,232
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Re: My new bill
Have already been on to them to get it sorted.
If they do pay it in to my account they can have it back (minus a service charge if I can get away with it) 
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25-09-2004, 17:15
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#21
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Inactive
Join Date: Jun 2003
Posts: 2,499
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Re: My new bill
They definitely won't pay it in to your account. The worst that would happen would be your account sits there in credit, so no monies are taken from your account to pay current bills, then ages later they claim the credit back, leaving you with zillions of pounds in bills to pay.
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25-09-2004, 19:20
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#22
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cf.mega poster
Join Date: Jun 2003
Posts: 2,232
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Re: My new bill
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Originally Posted by Mark B
They definitely won't pay it in to your account. The worst that would happen would be your account sits there in credit, so no monies are taken from your account to pay current bills, then ages later they claim the credit back, leaving you with zillions of pounds in bills to pay.
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If they do that after I told them immediately of their cock up then I have a nice warm legal team waiting to kick them in the sphericals (that's balls to you)
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25-09-2004, 19:21
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#23
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Inactive
Join Date: Jun 2003
Posts: 2,499
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Re: My new bill
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Originally Posted by swoop101
If they do that after I told them immediately of their cock up then I have a nice warm legal team waiting to kick them in the sphericals (that's balls to you)
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The problem would be that, in legal terms, they'd be within their rights to demand the money.
I'm not defending such a situation (as it's hypothetical anyway), it's just a piece of advice. I've seen similar situations and the company is fully covered legally.
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25-09-2004, 20:34
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#24
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cf.mega poster
Join Date: Jun 2003
Posts: 2,232
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Re: My new bill
Trust me, scotish power did the same(ish) and lost
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17-10-2004, 14:07
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#25
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cf.mega poster
Join Date: Jan 2004
Location: Cambridgeshire
Age: 64
Posts: 4,232
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Re: My new bill
I`m a little bit ****ed off because for the last two month`s i`ve been charged the £37.99 for my 1 meg broadband but i`m not getting the 50% speed upgrade until November!!
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17-10-2004, 14:30
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#26
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The Invisible Woman
Cable Forum Mod
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 74
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,378
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Re: My new bill
Incog wanders off wondering should she explain that the increase wasn't an increase for the upgrade but just an increase on the preupgrade package..........
__________________
Hell is empty and all the devils are here. Shakespeare..
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17-10-2004, 16:12
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#27
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Inactive
Join Date: Jun 2003
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 4,004
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Re: My new bill
Quote:
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Originally Posted by Incognitas
Incog wanders off wondering should she explain that the increase wasn't an increase for the upgrade but just an increase on the preupgrade package..........
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Yes we sould explain this to the members but I feel that changing the size of the font as you explain most annoying.
The increase was for 1mb users only the increase in speed was to catch up with what Telewest Blueyonder had anounced they was doing and completed.
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17-10-2004, 16:17
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#28
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The Invisible Woman
Cable Forum Mod
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 74
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,378
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Re: My new bill
Quote:
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Originally Posted by Kits
Yes we sould explain this to the members but I feel that changing the size of the font as you explain most annoying.
The increase was for 1mb users only the increase in speed was to catch up with what Telewest Blueyonder had anounced they was doing and completed.
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Sorry it was just a joke.  Didn't seem that confusing to me. 
__________________
Hell is empty and all the devils are here. Shakespeare..
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17-10-2004, 16:39
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#29
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Inactive
Join Date: Jun 2003
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 4,004
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Re: My new bill
Quote:
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Originally Posted by Incognitas
Sorry it was just a joke. Didn't seem that confusing to me. |
Didn't say confusing I said annoying Incog its the going down in size.... He could have missed the most important part of the message.
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17-10-2004, 18:07
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#30
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cf.mega poster
Join Date: Jan 2004
Location: M'boro
Age: 70
Services: phone,BB20meg ,telly
Posts: 1,818
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Re: My new bill
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Originally Posted by Incognitas
Sorry it was just a joke. Didn't seem that confusing to me. |
or me, a bit subtle,as you wandered away
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