Have a problem with NTL?

[Mark W]

We all know ntl is far from perfect but lately the ntl related posts seem to be a bit quiet, call me cynical but i cant belive out of nearly 900 members you are all happy with the service you are getting?

any general problems effecting/annoying you, or are there more specific issues getting your goat?

I'm just curious as to whats the worst thing about ntl at the moment from your point of view?

ill start by saying for me, its gotta be the unreliability of the mail servers - things have obviously gotten out of hand when you have to get a 3rd party mail supplier cos you never know when your isp's mail will not work

[Lord Nikon]

Originally posted by Mark W
[snip] call me cynical [snip]

Ok, You're Cynical

[Russ]

Well I certainly hope NTL are getting things sorted. Apart from the shenannigans of my installation, I can't really complain about them right now!

Well done NTL!

edit - how about adding another option - 'nothing'?

[Stuart W]

The e-mail problems used to get to me, but I, like many others, have resorted to other mail servers.
Now it's just the customer services that makes my blood boil!!

"I'll get someone to give you a callback" They say this with such confidence, then I cut them down by pointing out that not only do I have *NO* ntl telephone line, but NTL have *NO* contact number for me (acording to CS, CMSupp know my mobile number)

Oh, there's another thing.... "I'm sorry, Biling/support is on a different system and I can not see those details from here." I thought ntl was a network company.... a network company who can't network computer systems.

[Nemesis]

On the whole, I'm happy

TV - Good selection of channels, poor interactive
BB - No probs at all
Email - No probs
Telephone - No probs
Prices - bit pricey, don't like package setups
CS - When I have rung, the wait is the worst.
Sales - The worst, absolutely useless muppets

[Ben]

Well I choose e-mail as a pain

Again as everyone else uses a different mail server so do I

I have also added a "nothing" area to vote on

[SMHarman]

Negatives
Newsgroups - though text. seems to have fixed that.
TV channel guide - something like the sky one or the Time Warner one please
STBs - Sky+ HDD recorder style one please.
STB - cost of second stb (was £5 on analogue - now £15 on digital)
Interactive please
Value for Money - not sure on this one.

But as to the service as it stands...
TV working fine
Customer services - called on Saturday and my call was resolved in 3 minutes
Phone - don't use it
Mail - dont use it use demon, but they also have been having POP3 problems due to the levels of spam these days.
BB fine

[Mark W]

so with the customer service problems, is it their knowlege base, their attititude, telephone manner, hands tied by stupid company proceedures?

gotta say, they have always been fast, helpful and efficient when ive phoned them, never had a problem apart from the time £90 quid appeared on my bill tho they sorted that pretty quickly to be honest...

[Lord Nikon]

I think the biggest problem is that the various depts tend to treat each other like mushrooms...

[Russ]

Originally posted by Lord Nikon
I think the biggest problem is that the various depts tend to treat each other like mushrooms...

It's more a case of the departments not communicating with each other....anyone remember 1Mb coming down in price???

Emails never used to work & jhalf the time u ccould never get on them but that has been OK for the last few months & works 99% of the time now. The tv at a glance tv guide isn't very good because half the time it says 'programme information not available' which doesn't help when u want to know what's on the telly

[philip.j.fry]

Originally posted by Stuart W
"I'll get someone to give you a callback" They say this with such confidence, then I cut them down by pointing out that not only do I have *NO* ntl telephone line, but NTL have *NO* contact number for me (acording to CS, CMSupp know my mobile number)

This has to be one of my major issues also, NTL seem to make very little provision for customers without an NTL phoneline. When you first get through to CS the first thing they will ask for is the telephone number so they can access account details and seem to get stuck when you reply that you do not have an NTL line, now call me stupid but I thought account numbers would be a better way to access details

I do not want to have to pay the line rental for a phone that I will rarely use, I only need my cable internet access. If I need to ring NTL CS I will use a payphone because I cannot afford to be put on hold for 3/4 hour on a mobile phone. This causes problems because CS always ask me to check my computers settings if I have a problem, when I reply that my I'm in a phone box and my pc is half a mile back up the road and could they ring me back on my mobile I always get told that they cannot ring me back.



So this is my biggest problem, that on top of CS being dreadful, because I do not have an NTL line I am treated as a second class customer.

[kronas]

broadband has been excellent for me as has email very solid service from them

forgot to add they have been very efficent for me if i have had a small problem when i changed my webspace name it wasent working it was a thursday they called me back on saturday saying they had resolved the issue and if it was now working at my end and it was

[Mark W]

Originally posted by kronas
broadband has been excellent for me as has email very solid service from them

talk about tempting fate..... i hope you were holding on to a very large plank of wood when you said that kronas?

[kronas]

Originally posted by Mark W
talk about tempting fate..... i hope you were holding on to a very large plank of wood when you said that kronas?

dont talk to me about planks of wood i got smacked by one.........

anyway back on topic read my edit of that post