Coming in on dialup - is ntl watford ok ?? - Page 2

John1 · 18-09-2004, 03:18

From your previous post,
i guess that the cable modem should be on before the PC ?
so before i plug it back in, i will shut down the PC.

best to do it right i spose ....

greencreeper · 18-09-2004, 03:28

Cable modem, then PC, otherwise Windows won't automatically acquire an IP address. You can make Windows acquire an address though:

Click on Start...
Select Run
Type winipcfg and press Enter
A window will open - these are all your IP settings
In the drop-down box at the top, make sure your Cable Modem is selected - not your dial-up adaptor
Press "Renew"
An IP address should appear, providing your modem is working and Windows can find a server to provide it with an IP address.

If you press "Release" this will drop your IP address. Press "Renew" to acquire an IP address again.

John1 · 18-09-2004, 03:31

interesting,
i will try that when its back to normal.

still no joy.

i will have to go to bed very soon ...

John1 · 18-09-2004, 03:35

this is what i got from renew

John1 · 18-09-2004, 03:36

really should get to bed ...

greencreeper · 18-09-2004, 03:37

Quote:

Originally Posted by John1

this is what i got from renew

Yeah - that's because your cable modem has no connection, so Windows cannot find a (DHCP) server to provide it with an IP address.

It definitely sounds like a fault. Either that or there's unplanned maintenance happening in your area. BBKing should advise.

John1 · 18-09-2004, 12:58

Thanks,
i was worried i may have affected it
by trying to use another PC.
Tried again this morning after i rechecked the plug,
that occured to me last night - that it might be crooked,
or even upside down. But when i looked the plug was fine
in its hole, didn't look like it would go in upside down,
or crooked, unless the plastic was broken.

still getting nowhere.

John

John1 · 18-09-2004, 13:02

gonna check service status again,
just in case.

Racingdick · 18-09-2004, 13:03

Customers will prob be offline for the rest of the day in Watford, Amersham and Ayelsbury.. Techs are fixing the prob

Chris W · 18-09-2004, 13:04

The service status page seems to now indicate that it is an area problem:

Quote:

Customers in Watford, Amersham & Aylesbury and surrounding areas may currently be experiencing a total loss of service due to issues in Watford. Our engineers are working to resolve this as a priority.

Please accept our apologies for any inconvience caused

Racingdick · 18-09-2004, 13:06

http://www.ntl-isp.ntl.com/ServiceStatus/

John1 · 18-09-2004, 13:13

yeah,
i just got back from the status page,
and i see a couple of posters have said thats the prob.

I am very relieved, cos i was checking around all my bits!

Hopefully it wont be too long.

Happy John

**Paul** · 18-09-2004, 13:46

FYI : Sources indicate that the Watford problems are due to the disappearance of equipment. NTL engineers are sorting out replacement kit as we speak, so please be patient with them.

John1 · 18-09-2004, 14:11

disappearance of equipment ?

someones nicked their server ?

steve_smith · 18-09-2004, 14:39

Problems again in Poole today too. Poole UBR3 has croaked again (according to tech. support).

Noticed that hasn't found its way on to the service status page (not that our problems ever do).

Steve.