Still not activated :-(

littleraven · 17-09-2004, 06:15

On Tuesday 7th Sept the nice man and his assistant arrived to install Broadband, TV and Telephone. The Broadband worked instantly, and now, some 11 days later, we are still waiting for NTL to activate the TV and phone. Trying to get through to customer services (from a phone box) is impossible. I have spent over 10 hours in that phone box since the installation date trying to get answers. (10 attempts at trying to get through waiting at least an hour each time!!!). Then, when I do get through I either get cut off, or forwarded to someone else. Then I get annoyed as no-one still speaks to me. I have sent emails. Only one has been asnwered with a standard reply which tells me that NTL are having technical problems with installations during that time and that no-one who had installations during that week have been activated yet.
11 days now. I am fed up. :o

**Maggy** · 17-09-2004, 07:51

Hallo and welcome.I'm sorry you are having problems and I'm sure someone who works for NTL will be along later to help.

However as we do have several members who work for NTL who come here in their free time to offer help and assistance it might be polite and politic to remove the word monkey from your postings.It does rather upset them because they pride themselves on being helpful and useful no matter what others in the company may do and they feel they do not deserve that epitaph.

I certainly agree that your situation is not fair and most certainly not right and I'm sure if anyone can help they will.

Incog.

littleraven · 17-09-2004, 07:59

Took your advice and eliminated the monkey

greencreeper · 17-09-2004, 10:25

Quote:

Originally Posted by littleraven

Took your advice and eliminated the monkey

Wise move. I called them "phone monkeys", meaning it in a sort of nice way, and upset two of them

St.John · 17-09-2004, 14:29

STB for digital TV installed 3/9/04. Guess what? Still not connected. Have also spent hours phoning "high call volumes" "wait in excess of one and a half hours" etc. etc. Did manage to through but still no wiser as they do know of the problem but nobody seems to have any idea when it will be fixed.
Worse had my bill today - still being charged for the old analogue TV service which I no longer have. Much easier to through to billing than faults (only 15mins) - they have agreed a refund.

**Chris** · 17-09-2004, 14:31

Quote:

Originally Posted by greencreeper

Wise move. I called them "phone monkeys", meaning it in a sort of nice way, and upset two of them

Ahem ... between the three of you I think you've probably used the 'M' word more than in the original first post.

littleraven · 17-09-2004, 14:37

On the one occasion that I actually did manage to get through to them, they could not even find my account number, even though I had it to hand. It was not on their computer!!! Whoever it was I spoke to put me through to another dept., but after waiting another long time for someone to actually speak to me I gave up and hung up. What annoys me so much is that when you call to book an installation you get straight through, but if there is a problem, it is like they just don't want to know. When you do get through they just pass the book. I have now been without a phone for 11 days. A courtosy call to my mobile would have made all the difference to my attitude towards NTL, but they can't even be bothered to do that.

Shaun · 17-09-2004, 14:54

You're not going to get connected anytime soon I'm afraid, I've just sent our TV back to then as they have no eta for a fix on the provisioning computer that connects the new equipment to the system. The manager that I spoke with (Dean Hall) said it could be 6 days or 6 months!

Ho hum.

**Maggy** · 17-09-2004, 15:18

Quote:

Originally Posted by Chris T

Ahem ... between the three of you I think you've probably used the 'M' word more than in the original first post.

**Maggy** · 17-09-2004, 15:19

Sorry! Only trying to help.

**Chris** · 17-09-2004, 15:23

Quote:

Originally Posted by Incognitas

Sorry! Only trying to help.

np, I'm being ironic ... it's Friday afternoon, time to unwind and be silly. Wibble.

**Maggy** · 17-09-2004, 15:27

Quote:

Originally Posted by Chris T

np, I'm being ironic ... it's Friday afternoon, time to unwind and be silly. Wibble.

Oh I've finished work.History last lesson.Was the Romulus and Remus story true with sweet little year 7.

Now I'm sitting with a huge cuppa and a very large bar of choccy.Bliss!

St.John · 21-09-2004, 20:09

Now we are "activated"

Is the problem over?

littleraven · 21-09-2004, 20:15

oh no... still waiting... 14 days and counting...

scrotnig · 21-09-2004, 20:17

Quote:

Originally Posted by littleraven

oh no... still waiting... 14 days and counting...

This is not acceptable at all.

Is there no one on here from littleraven's region that can pick this up?