Dropped Broadband Connections in Stoke - Page 2

alex250 · 13-09-2004, 15:49

the ubr has had a config file alteration believed to be the problem, fingers crossed for this evening.

13-09-2004, 20:19

Well, engineer booked for 9:00AM today, hadn't turned up by 10:00, so had to go to work, having not planned having the whole morning off

10:45 engineer calls me at work. He said he doesn't start work until 10:00, so no idea why appointment booked so early. Oh well, at least he turned up

I point out politely that he's really having a wasted journey swapping modem, because ..... He buts in to say newtork problems in the evening, they all know about it

Anyway now have an NTL 200 modem, have to see how the evening goes re any dropped connection, only been logged on for 5 minutes.

Swipe · 13-09-2004, 20:32

Well, looking at my Set Top Box event log my connection hasn't dropped since 13:08 when I got a "Can't get downstream lock" error which I presume was generated when they rebooted the UBR. Its been rock solid ever since so fingers crossed I can cancel my engineer's appointment I have for Saturday later this week when I'm happy the problem has been solved.

casalor · 14-09-2004, 08:45

Same here too. No problems at all last night.

Its the first time I've had dealings with the NTL support desk and I must admit it doesnt inspire confidence at all (mr left hand not knowing what mr right hand is doing etc)

Thank god for this forum otherwise I wouldnt have known what was going on at all!

14-09-2004, 20:12

Well, the good news is it didn't drop last night at all for me

Bad news is it's dropped twice tonight in less than 30 minutes

However, my NEW modem appeared to be dead for a while apart from the power light.

Can you confirm if any of your connections dropped recently, guys? I'm hoping you say yes, otherwise I need may a new, new modem

Swipe · 14-09-2004, 21:38

See private message mike. Mine has been rock solid since the UBT fix.

casalor · 15-09-2004, 08:59

good for me too.

15-09-2004, 11:45

Oh dear, it wouldn't connect at first or second boot today. This one showns no lights or than power, the other had some kind of life and flickering. Looks like my replacement is dodgy modem - even though my original was fine!

I will brave tech support another time.

Thanks for update.

16-09-2004, 20:57

Now, I don't want to tempt fate, but ....... no further dropped connections since last posting. Maybe the modem Santa has been

Whatever, now seems to be OK

Swipe · 16-09-2004, 21:19

Glad your problem is solved Mike. I cancelled my engineeers appointment yesterday which proved one of the most unpleasant experiences of late. Even though I followed the correct instructions through the telephone menus to the option which was specifically to cancel or re-schedule an engineers appointment I was twice redircted by muppets back to the root menu who told me I had come through to the wrong department. Unbelievably, it took me 50 minutes of my employer's time to do them a favour by cancelling an unnecessary appointment. Furthermore, this was only finally achieved by calling the 0845 broadband support number. Lets hope I don't have to do that again in the near future

16-09-2004, 21:27

Quote:

Originally Posted by Swipe

Glad your problem is solved Mike. I cancelled my engineeers appointment yesterday which proved one of the most unpleasant experiences of late. Even though I followed the correct instructions through the telephone menus to the option which was specifically to cancel or re-schedule an engineers appointment I was twice redircted by muppets back to the root menu who told me I had come through to the wrong department. Unbelievably, it took me 50 minutes of my employer's time to do them a favour by cancelling an unnecessary appointment. Furthermore, this was only finally achieved by calling the 0845 broadband support number. Lets hope I don't have to do that again in the near future

Oh dear, I have been there myself with NTL call centres

Hey, wouldn't it be funny if they still turned up on Saturday

27-09-2004, 21:48

You know how with a Cable Modem 100 model you could go to http://192.168.100.1 and having entered the user and password info get details on your modem, well, I connect to the site anymore, anyone know why?

Tried over a few days and it eventually dies. Haven't changed any proxies (I know, transparent etc), and I 'thought' it had worked when I first had my new 200 model modem - but whatever, it now doesn't

BBKing · 27-09-2004, 22:34

200s apparently don't always work with the internal pages - they work quite nicely from where I sit, but that's not really the point.

27-09-2004, 22:37

Quote:

Originally Posted by BBKing

200s apparently don't always work with the internal pages - they work quite nicely from where I sit, but that's not really the point.

Ok, cheers for clarifying that BB

18-03-2005, 20:47

Anyone in Stoke having network problems this week?

Tonight it took 3 reboots to get modem to stop the slow flashing on the 'ready' light, last night it was twice.

Since upgrade to 2Mbps, if I get to download a file in most cases it is FAST, however, generally the whole thing seems sluggish on UK and overseas sites. A few friends also on NTL around here, agree.