It had to happen..... - Page 2

bob_builder · 13-09-2004, 17:26

Quote:

Originally Posted by Neil

I don't believe so, no.

OK, fair enough. Does the NTL Freedom ADSL go back onto the NTL ISP network?

Neil · 13-09-2004, 17:33

Quote:

Originally Posted by bob_builder

OK, fair enough. Does the NTL Freedom ADSL go back onto the NTL ISP network?

No, ADSL uses BT phonelines.

Aquillae · 13-09-2004, 19:07

Quote:

Originally Posted by bob_builder

Yes, but does it not go onto the NTL ISP network once off the BT network (like NTL Freedom ADSL) and use the NTL servers etc.?

Quote:

Originally Posted by Neil

I don't believe so, no.

Actually Neil bob_builder is correct. It goes from BT's exchange straight on to the NTL network.

It's also supported by the same Tech Support team in Newport.

Neil · 13-09-2004, 19:21

Quote:

Originally Posted by Aquillae

Actually Neil bob_builder is correct. It goes from BT's exchange straight on to the NTL network.

It's also supported by the same Tech Support team in Newport.

"Supported" it may be by Newport (I'd love to find out how much training those guys & gals have had on DSL

), but running on ntl's network??

Jason1 · 13-09-2004, 19:49

Would have went for this myself only thing that put me off is the premium rate tech support number

Neil · 13-09-2004, 19:55

Quote:

Originally Posted by Jason1

Would have went for this myself only thing that put me off is the premium rate tech support number

I never knew that they were up to that old chestnut

Quote:

Originally Posted by ntlfreedom

Calls to the ntl: Freedom team may be monitored and recorded. Technical support for dial-up services can be reached on 090 5072 0072 or support@ntlfreedom.com. Technical support for broadband services can be reached on 090 6956 6000 or broadband.help@ntl.com. All calls are charged at 75p per minute and may be recorded. Opening times are 8am-8pm Monday to Friday and 9am-6pm Saturdays.

I think I will have to check what other DSL providers charge.

That sounds v naughty to me ntl, if I didn't know you better I'd say you tried to hide those Tech Support call charges.......

Nice to see that Pipex aren't the only DSL ISP not open on a Sunday!

Aquillae · 13-09-2004, 19:59

Quote:

Originally Posted by Neil

"Supported" it may be by Newport (I'd love to find out how much training those guys & gals have had on DSL

), but running on ntl's network??

Well we've been doing Virgin.net ADSL since it launched so most of us have loads of ADSL experience.

Obviously they have brought in more staff because of Tesco ADSL but at the moment it's just the experienced tech's on ADSL while the new guys & gals get up to speed.

Neil · 13-09-2004, 20:01

Quote:

Originally Posted by Aquillae

Well we've been doing Virgin.net ADSL since it launched so most of us have loads of ADSL experience.

But how much training were you all given by ntl in preperation for a new service that they were getting ready to launch?

Quote:

Originally Posted by Aquillae

Obviously they have brought in more staff because of Tesco ADSL but at the moment it's just the experienced tech's on ADSL while the new guys & gals get up to speed.

Obviously.

Aquillae · 13-09-2004, 20:02

Quote:

Originally Posted by ntlfreedom

Calls to the ntl: Freedom team may be monitored and recorded. Technical support for dial-up services can be reached on 090 5072 0072 or support@ntlfreedom.com. Technical support for broadband services can be reached on 090 6956 6000 or broadband.help@ntl.com. All calls are charged at 75p per minute and may be recorded. Opening times are 8am-8pm Monday to Friday and 9am-6pm Saturdays.

Quote:

Originally Posted by Neil

I never knew that they were up to that old chestnut

I think I will have to check what other DSL providers charge.

That sounds v naughty to me ntl, if I didn't know you better I'd say you tried to hide those Tech Support call charges.......

Nice to see that Pipex aren't the only DSL ISP not open on a Sunday!

That info is incorrect now and should be changed soon, the support for Freedom is coming back to Newport and we are open 8am-12pm 7days a week 365 days a year

Aquillae · 13-09-2004, 20:06

Quote:

Originally Posted by Neil

But how much training were you all given by ntl in preperation for a new service that they were getting ready to launch?

Obviously.

NTL didn't give us any training. We all work for Fujitsu now (remember they sold us off in May this year)

We did actually know about the product at least 3 months before the test area started and the training started about a week later.

Neil · 13-09-2004, 20:08

Quote:

Originally Posted by Aquillae

That info is incorrect now and should be changed soon

Ah...the old ntl "soon" classic!

Quote:

Originally Posted by Aquillae

the support for Freedom is coming back to Newport and we are open 8am-12pm 7days a week 365 days a year

But @ 75ppm?

Aquillae · 13-09-2004, 20:13

Quote:

Originally Posted by Neil

Ah...the old ntl "soon" classic!

But @ 75ppm?

I fully agree with your Neil, the 75ppm is way over the top

Jason1 · 13-09-2004, 21:21

Tesco will charge as above but still a rip off tech support should be free or local rate

Customer Support:
0845 650 8000
Service Announcements:
0800 519 2345
Technical Support:
0906 301 8000* support@tesco.net
* calls will be charged at 50p per min

http://www.tesco.net/help.asp

slimshady · 17-09-2004, 12:05

Quote:

Originally Posted by Neil

"Supported" it may be by Newport (I'd love to find out how much training those guys & gals have had on DSL

), but running on ntl's network??

I think your getting the wrong network Neil.

Theres a different between ntl's internet network and their HFC network - The ADSL is BT until it reaches an IP based router that puts it onto ntl's network. This would probably (i think) be the same for ntl freedom, virgin.net and tesco.net adsl, its certainly how it worked for the ntl Business Essentials ADSL.

trig · 21-09-2004, 13:32

have you seen the BT Broadband adverts? Check out the small print that says '1gig limit per month, costs introduced per mb after'
I can do a gig in a day no problem..