Merged: London Broadband. - Page 17

binary · 16-07-2003, 17:33

Hell, with the weather so sweet I can wait, I don't need to be in the fast lane at the moment. In this heat the slow lane is just fine, and the sun's radiation sure beats that of a computer monitor.

sunburnt binary

orangebird · 16-07-2003, 18:12

Quote:

Originally posted by rippedoff
<snip>
How about you Andre - any answers to the questions yet, or have you not bothered to ask yet?

I'm surprised Andre has taken so long to reply, seeing as you asked so nicely and everything...

I'm sure he's very bothered. But very busy too.

Undisputedtruth · 17-07-2003, 00:39

Quote:

Originally posted by kronas
lmao after all this time banging on about not being able to get BB fom NTL on the .com and .co.uk you have now said the above wtf was the point of all that then ?

I can't be bothered to explain it to NTL cronies. Wooden mallet might be more appropriate

rippedoff · 17-07-2003, 14:12

Just phoned sales again - just off the phone to them this minute.
Told by 'Chris' -
"although we have recently introduced BB in many areas of South East London, it is highly unlikely that your area (Lambeth) will get it this year - but you never know, you might, but I do not know anything about it at present"

Now how is that for an informed answer. It is V.2.2.2.1.1.1 of the old standard "coming soon".!

So... gallego..... who did you talk to then?

(as usual about this topic)

gallego1 · 17-07-2003, 17:09

I just used that number that comes on screen every few minutes 0800 183 1010.

Noticed that even the small print at the bottom of the screen does not say excludes parts of london.

it says available in cable serviced streets or words to that effect.

rippedoff · 18-07-2003, 13:29

Well, according to Dallas_Davis over on DS, we are all getting BB in London!

LOOK HERE !

Let's wait and see, shall we? ...........................

Undisputedtruth · 26-07-2003, 10:38

The problem with NTHW.COM since it was bought by NTL it has lost its independence and therefore subjected to the control of NTL. People are unable to express their views without attack from the proNTL mob. The proNTL mob are defended by the mods. In fact the NTHW.COM has turned into a NTL intranet site.

Mark W · 26-07-2003, 11:12

Quote:

Originally posted by Undisputedtruth
The problem with NTHW.COM since it was bought by NTL it has lost its independence and therefore subjected to the control of NTL. People are unable to express their views without attack from the proNTL mob. The proNTL mob are defended by the mods. In fact the NTHW.COM has turned into a NTL intranet site.

Morning UDT, just out curiosity, have you decided who you are getting your broadband with yet?

Undisputedtruth · 26-07-2003, 12:23

Quote:

Originally posted by Mark W
Morning UDT, just out curiosity, have you decided who you are getting your broadband with yet?

I've already spoken about my broadband provider. You just have to read my previous post for the answer. Besides, it is a concern that proNTL mobs can become mods. Therefore, this sort of question is unacceptable to me.

Ben · 26-07-2003, 13:13

Quote:

Originally posted by Undisputedtruth
Besides, it is a concern that proNTL mobs can become mods. Therefore, this sort of question is unacceptable to me.

Mark W · 26-07-2003, 18:43

Quote:

Originally posted by Undisputedtruth
Besides, it is a concern that proNTL mobs can become mods. Therefore, this sort of question is unacceptable to me.

In the same vein UDT, would it not also be a bad thing to have only incredibly anti-ntl people on here as mods? What positive impact could that have?

As it is, with ntl people onsite, there is an increased possibility that problems presented on here might get fixed - is that not a good thing?, or do you only want a site where you can find like-minded souls to only complain about ntl?

As for rereading you posts, i dont need to. You said you had virtually made up your mind to get ADSL over six weeks ago.(post 232) but then later (post 240) you are still debating the possible merits and drawbacks of going with ntl.

I only asked because i was genuinley interested to see if you had it, and more importantly if it was all you were hopeing for

Undisputedtruth · 27-07-2003, 12:18

Quote:

Originally posted by Mark W
In the same vein UDT, would it not also be a bad thing to have only incredibly anti-ntl people on here as mods? What positive impact could that have?

Mark are you suggesting that some of the mods are incredibly anti-ntl people? Surely it would be better to suggest they are reasonable people angered by NTL behaviour.

Quote:

As it is, with ntl people onsite, there is an increased possibility that problems presented on here might get fixed - is that not a good thing?, or do you only want a site where you can find like-minded souls to only complain about ntl?

In my experience, NTL personnel usually adds to the problem with their poor perception, communications and poor customer service attitude.

In my 3 years with NTL I cannot think of one incident where a NTL associate has been helpful. There has been a few times my cable TV has gone up the spout and speaking to faults can be a nightmare. Their fault diagnostics systems usually assumes the customer is at fault rather than the company. I refuse to take time off work because of their pathetic procedures. I usually wait for a few days of inaction before my cable TV works again.

Quote:

As for rereading you posts, i dont need to. You said you had virtually made up your mind to get ADSL over six weeks ago.(post 232) but then later (post 240) you are still debating the possible merits and drawbacks of going with ntl.

I've been rather busy over the last six weeks. I recently purchased a range of computing equipment. I virtually made up my mind on the sort of wireless networking equipment I want. The next stage would be the purchase the items through a good vendor at the lowest possible price. Once done, I will then go on to ADSL.

As far as I'm concerned there are no advantage in joining NTL. There are a number of quality ADSL providers out there with reliable emails systems and above all no cap. We have learnt NTL is a company we cannot trust. ADSL will be the dominant DSL technology in the UK with a predicted customer base of 5 million customers. NTL has angered thousands of customers with their attitude, surely Mark you can understand why there are a number of us are angry resulting in anti NTL customers.

Quote:

I only asked because i was genuinley interested to see if you had it, and more importantly if it was all you were hopeing for

Even if I had ADSL I may not admit I have ADSL so you could be wasting your time here.

Russ · 27-07-2003, 13:45

Quote:

Originally posted by Undisputedtruth

In my experience, NTL personnel usually adds to the problem with their poor perception, communications and poor customer service attitude.

In my 3 years with NTL I cannot think of one incident where a NTL associate has been helpful.

That's not altogether fair. If you would accept it you can have my word that there are some very good people working for the company however their hands tend to be tied by middle and upper management who have no idea what it's like being on the front line actually talking to customers and listening to their opinions. All these people seem to do is apologise for faults and offer a few month's free service instead of addressing and tacking the actual cause of the problem.

Undisputedtruth · 27-07-2003, 18:27

Quote:

Originally posted by Russ D
That's not altogether fair. If you would accept it you can have my word that there are some very good people working for the company however their hands tend to be tied by middle and upper management who have no idea what it's like being on the front line actually talking to customers and listening to their opinions. All these people seem to do is apologise for faults and offer a few month's free service instead of addressing and tacking the actual cause of the problem.

I've asked for compensation for my loss of service for a few days. They gave me nothing because I deline the offer of an engineer to come to my place. You suggestion of a few months service given to people did not apply in my case.

Largely, all I hear are excuses, excuses, please don't blame us because it is not our fault, it is the management. Indeed it is their fault. One day, these people will realise just how bad they were in offering poor customer services.

bigitup_j · 27-07-2003, 19:10

ntl have a never ending list of excuses. i had to phone them 3 times to fix a problem with my broadband. and initially it was the engineers fault that the bb was not working.