I can't pay my bill!!!

[paulyoung666]

Originally Posted by evandl100

Yes, and I'm trying to pay it!!!

so have you got anywhere yet , i guess the best thing to do is to try and pick a quiet time for c.s. , i usually find that mid morning / mid afternoon is best

[jellybaby]

dial 190 from ur ntl line and u get put straight through to payments/credit department. I never have to wait longer than about 3 mins

[orangebird]

Originally Posted by dellwear

Nice and helpful there OB

I've pm'd this late paying customer two direct lines, so yeah, I have been pretty helpful

Originally Posted by dellwear

Nice and helpful there OB

Well its true, it makes me sick that soo many people try to blame others when they're the ones paying the bills late.

DIRECT DEBIT!!!

OB has been very helpful to someone who isnt keeping their half of the contract.

Originally Posted by gary_580

Well its true, it makes me sick that soo many people try to blame others when they're the ones paying the bills late.

DIRECT DEBIT!!!

And what if they don't have a bank account? What if they have a bank account but not enough in it to pay the DD?

Direct Debit is fine for people with money spare, but not everyone is in that situation.

[orangebird]

Originally Posted by Graham

And what if they don't have a bank account? What if they have a bank account but not enough in it to pay the DD?

Direct Debit is fine for people with money spare, but not everyone is in that situation.

Then they shouldn't sign up for services they can't afford. Or learn how to budget properly. I have no 'money spare', but I do have a grasp on what I need to pay out every month, and make provision for it.

[Neil]

Originally Posted by Graham

And what if they don't have a bank account?

I can't believe there are many people who fall into that catagory, but there is no excuse not to have a bank account in this day & age IMHO.

Originally Posted by Graham

What if they have a bank account but not enough in it to pay the DD?

Then don't sign up for a product that you can't afford? (obviously that's a 'royal' you & not aimed directly at you Graham. )

Originally Posted by Graham

Direct Debit is fine for people with money spare, but not everyone is in that situation.

I disagree Graham DD is fine for people with the money to pay for whatever the DD relates to, & don't want to have to worry about forgetting to pay the bill.

[Edit]-Beaten to it by that damned Orangey Bird!

[evandl100]

Originally Posted by gary_580

Well its true, it makes me sick that soo many people try to blame others when they're the ones paying the bills late.

DIRECT DEBIT!!!

OB has been very helpful to someone who isnt keeping their half of the contract.

Yes, but I have been an NTL customer since they took over the franchise in this area in the late nineties so a little leniancy on a late paying customer who has been loyal for so long would not go amiss. And actually I was not that late paying the bill, I was concerned that as I could not get through to pay this may mean I would at some point get cut off.

Oh and I have now paid the bill, or so NTL tell me, even though nothing has been debited from my bank account as yet.

Thanks again OB for your help.

[orangebird]

Originally Posted by evandl100

<snip>Thanks again OB for your help.

You are very welcome.

Originally Posted by Neil

I can't believe there are many people who fall into that catagory, but there is no excuse not to have a bank account in this day & age IMHO.

Unless the bank refuse to give the person an account. I beleive there is something like 7% of the UK population that are refused bank accounts. IN which case they have to make manual payments, but it is still their responsibility to pay up on time.

Originally Posted by evandl100

Yes, but I have been an NTL customer since they took over the franchise in this area in the late nineties so a little leniancy on a late paying customer who has been loyal for so long would not go amiss.

lmao

I can see it know, the billing system produces a bill and then checks how long you have been a customer, how well you have paid in the past and then deicides, wait a minute we will give this person a few more days to pay.

Seriously though, NTL are running a business (agreed its hard to believe that at times! ) and the way to make a business most efficient is to automate repetative tasks, as a result the idea of giving leniancy whilst maybe it would be a nice gesture, its just not possible. A person on the phone cant just say "ok we will give you another week" becasue they dont have the systems to support that option.

[evandl100]

Originally Posted by gary_580

lmao

Seriously though, NTL are running a business (agreed its hard to believe that at times! ) and the way to make a business most efficient is to automate repetative tasks, as a result the idea of giving leniancy whilst maybe it would be a nice gesture, its just not possible. A person on the phone cant just say "ok we will give you another week" becasue they dont have the systems to support that option.

Other companies, i.e. water, electricity don't have such problems so why NTL?

Originally Posted by evandl100

Other companies, i.e. water, electricity don't have such problems so why NTL?

and 99% of people dont have a problem, so why do you? I'm not aiming that at you or anyone. I'm just trying to highlight the fact that you have a contract with a company therefore both sides should stick to it as it makes life so much simpler

[Shaun]

Originally Posted by gary_580

and 99% of people dont have a problem, so why do you?

Were all heart on this forum at the moment aren't we. I forgot its a hanging offence to forget to pay a bill.

Can all of you that are chanting the "your already late" mantra honestly say that you've NEVER missed a bill because of forgetfulness or family circumstances, or plain lack of money?

Several times things have cropped up for members of my family and they have had to miss paying a bill for a few days, the car needs a new tyre, one of the kids needs new shoes, an adult needed dental treatment!

Have a bit of humanity guys, do you know what the personal circumstances here are?

And OB your first comment (the one I quoted) was less than helpful, in fact down right rude. Theres an old saying "if you cant say something nice.........." I'll leave the rest to you.

Originally Posted by dellwear

Can all of you that are chanting the "your already late" mantra honestly say that you've NEVER missed a bill because of forgetfulness

Well i for one cant. But i can say i didnt whinge about it and blame other people.

Funniy enough its the only bill i dont pay by DD as well!