Can't send attachments - V poor upload problem - Page 3

Ashover · 23-08-2004, 23:04

I suspect that there will be quite a few in this area, but as previously stated, a lot of people won't realise as they don't upload files or send attachments.
The part about UBR upgrade sounds particularly interesting given that someone has identified that as a possible problem.

Tezcatlipoca · 23-08-2004, 23:11

Quote:

Originally Posted by Web-Junkie

Wonder if that will make it worse?

uBR upgrades, resegmentation & load balancing should hopefully make things better rather than worse. Perhaps your local uBR is oversubscribed at the moment, hence the upgrade & reseg work (& the problems you're having).

Web-Junkie · 24-08-2004, 02:50

Sorry Matt, a facetious comment

I hope it does help alleviate the upload problems we're experiencing in this area as it's getting beyond a joke now. The UBR upgrades will be well underway by now and then it's wait until Thursday for the resegmentation/load balancing to be complete, then we'll see whether NTL will emerge villains or heroes!

Place your bets!!

Ashover · 24-08-2004, 08:05

Given that they won't admit that there's a problem in the first place, I know where my money is!

Web-Junkie · 24-08-2004, 12:37

Me too, i've just tried upping a 1mb file to my Yahoo briefcase again and diddly squat!

Unplugged the modem from the power for a minute then powered it back up in the hope it might have done something (like those nice robots on the phone keep telling you to do) but still diddly!! I even reset the modem to factory defaults and let it re-learn all the settings, still nothing uploads!

What else do those robots say? Ah yes, "Would you like to fix your own problems?". Maybe we could download Broadband Medic and let that fix the problem like those nice robots tell us it can do, no more phone calls to NTL, now wouldn't that be a miracle. No more NTL would be better

So now we wait for Thursday, given up on the Engineer already

mr_h · 24-08-2004, 14:40

I have exactly the same problem but I'm using a STB and based in SE London, infact when I want to FTP files to my webserver I need to drop my BB connection and use my old Virgin dial up account. Sorry but as yet I have not found a solution. Let me know how you get on?

Cheers
H

Ashover · 24-08-2004, 18:04

Just been talking to someone nearby who has this problem and broadband medic suggested that he use webmail. What a bunch of muppets, they can't even grasp that we can't upload files. How do these people hold down the job?

THE RIFLE · 24-08-2004, 20:04

Have just spent a most informative ( :o ) 1hr and 35mins talking to a very charming woman on the NTL broadband medic facility, who ran out of excuses then told me that she had not had a reply from me for 5mins so decided to end the session there and then ( after advising me to use there webmail

) i have learnt more on here in the last 5mins and await to see what the outcome entails

Web-Junkie · 24-08-2004, 22:13

Ashover, don't insult muppets, they are useful

THE RIFLE, nothing to do with 'The Rifle' pub up Skegby?, you might be waiting a while for the problem to be fixed as so far no Engineer has called me yet to see what my problem is, so much for being contacted within 48 hrs!! I guess they are ducking the issue again!

Ashover · 24-08-2004, 22:16

Yes, my 48 hours has also passed. Curious customer service, just ignore us and hope that we go away. My upload speed is a little better today, but still can't upload anything.

Definitely the Rifle in Skegby!

Web-Junkie · 25-08-2004, 02:32

Have a few memories of drinking in the Rifle, especially one Christmas many many years ago when I was absoutley para, walking home over the playing field, down to the spider rec, then fell flat on me face walking down to the railway line, best clothes, in the mud as well

Remember going to the Computer Club they used to run across the road at the Forest Tavern too, but that was a long time ago too

Hmm.. anyway, I noticed my upload speed was a little better today too! Started after my connection was lost for a minute or so and came back up earlier this afternoon. But like you say, I still had trouble uploading a 1mb file, managed it about 2 out of 5 attempts, which is still not acceptable!

And we are not 'customers' we are just sources of 'income'!! I think their motto is 'Just shut your mouth and keep paying us'

Ashover · 26-08-2004, 18:56

My upstream speed this morning reached 122 and I was able to send a 1mb attachment. Unfortunately I'm now back to normal and still awaiting the promised call back from NTL (promised last Saturday).

Web-Junkie · 26-08-2004, 20:37

Same experience, had success uploading a few 1mb files yesterday, but not all the time. Even NTL's own webmail suffers the same problem. Today there is little to no upload speed at all, everything I try to upload just fails!

Am now getting 'Server Hangup' everytime I try to access a folder in my Yahoo briefcase, so the test files I managed to upload I can't even delete unless I delete the actual folder, whereupon I get the same error but the folder does get deleted! If I shutdown AdSubtract which I've setup to use the Dublin proxy, I revert to NTL's default Notts proxy servers I then get 'The page cannot be dispayed' error when accessing the same folder. This could be a Yahoo problem, but not sure?

A friend in Mansfield however, doesn't seem to have this problem. He sent me 2 files of about 700kb last night in the same e-mail using Outlook and they uploaded in about 1 min 20 secs, no apparent speed problems he says, so someone at least appears ok. I tried to send the same files back using Outlook too, but they won't go:

Quote:

A timeout occured while communicating with the server. (Account: 'NTL', SMTP Server: 'smtp.ntlworld.com', Error Number: 0x800ccc19).

Retried and got:

Quote:

The TCP/IP connection was unexpectedly terminated by the server. Server response: '354 Ok Send data ending with <CRLF>. <CRLF>'. (Account: 'NTL', SMTP Server: 'smtp.ntlworld.com', Error Number: 0x800ccc0f).

Third try and oh what a surprise!!:

Quote:

The TCP/IP connection was unexpectedly terminated by the server. Server response: '354 Ok Send data ending with <CRLF>. <CRLF>'. (Account: 'NTL', SMTP Server: 'smtp.ntlworld.com', Error Number: 0x800ccc0f).

Dare I try a fourth time? Oh go on then:

Quote:

A timeout occured while communicating with the server. (Account: 'NTL', SMTP Server: 'smtp.ntlworld.com', Error Number: 0x800ccc19).

This is with NO FIREWALL, NO ADBLOCKER and NO ANTIVIRUS RUNNING! It's actually taken NTL about 3 1/2 years to give me an e-mail address and when I finally get it's totaly F****D!!!!

Absolutely sick to death of this fiasco! NTL will be getting a phonecall from a rather p****d off MR ANGRY tomorrow!

Ashover · 26-08-2004, 20:43

I can't get on to them tomorrow, I'm at a funeral over in Boston. Give them hell from me as well because I don't think they will ever ring me back.

Web-Junkie · 27-08-2004, 14:02

Sorry to hear about the the funeral

Got through to NTL, didn't have to shout at them at all. Gave them the name of guy who booked an engineer last time and the reference number he gave me and was then passed through to 2 ladies and finally through to faults where they rebooked an Engineer for (I'm sure this is the date he gave me) Tuesday 2nd September between 8am-12am

except the 2nd is on a THURSDAY!! So had to ring them back to clarify the date and it was indeed THURSDAY!

So with crossed fingers we wait ANOTHER WEEK for THURSDAY!