Last Resort-ish - Page 2

**Chris** · 26-08-2004, 11:19

Quote:

Originally Posted by 90dysnoftpspace

It is very begrudgingly given your attitude that i offer this, but PM me your username and i will have a look in work tomorrow to find out what is going on (if you can wait that long of course!)

Just like NTL support.

And if the guy says I will get an email within 24 hours in my book hes talking bull. Or if it might not arrive in 24 hoyrs he shouldnt commit.

And Id never take help that was grudged thanks but no thanks.

I think you have misunderstood the purpose of this website my friend. We do not belong to NTL. We are not endorsed by NTL. Any NTL staff who post here do so voluntarily, in their own time, because they want to and because they care. Although a good rant can be therapeutic at times, we are primarily here to try to get things fixed, not to go on about them being broken.

It's a pity it appears you would rather wallow in self pity than actually take a chance to get your problem sorted - an opportunity, incidentally, that could have jumped you right to the top of the queue of NTL customers with problems, most of whom don't even know this website exists.

We don't shut down or discourage discussion about the quality and efficiency of NTL Tech support, but I will not allow a thread to remain open for constant bashing of the same single issue, especially when it appears opportunities to get the issue fixed are being ignored.

If you haven't completely p'd Monkeybreath off by now, you could do a lot worse than to send him a PM with the details he asked for. He has been able to help a lot of people in the past who have posted their problems on this board.

orangebird · 26-08-2004, 11:22

Quote:

Originally Posted by Zeph

90dysofnoftpspace i mean, sorry.

oh good

90dysnoftpspace · 26-08-2004, 13:38

yeah well maybe so. but its not a patch on NTL's treatment of its customers. My attitudes probably so bad cause Ive been here before, years ago when I was prior with NTL. And Ive been p!ssed about for 12 weeks now. I appreciate the offer of help, but when its offered begrudgingly Im sorry if I have to show some more stinky attitude and say Mod edit (Chris T): Do not single out individual forum members for abuse. Thank you.

And BTW my 1st post was polite because I am aware people on forums have access to help and sometimes do. My 2nd post was less so because I got messed around. like I have been doing for weeks. So I really dont give a monkeys what anyone here thinks. Bottom line Ive had P!SS POOR service long before I started with the attitude. Im normally a patient guy but 12 weeks is plenty of time for it to start tweaking my nipples.

[EDIT] And it was a rant, no personal attack on anybody, just a general rant against NTL and other companys with poor attitudes and service. Seems people here are a little uptight, or I,ve stepped into the brady bunch forum. But monkeybreath, helpful or not, I found patronising. He might be able to turn water into wine but sorry not for me he wont be.

Paul K · 26-08-2004, 13:43

We're not asking you to accept the help if you don't want to but MB (and other members of NTL staff that volunteer their free time to help here) can probably look into your problem today and help to sort it out for you if you just PM him and ask him to do it.
All we ask is that you post in a more polite manner since it's not this forums fault that you have been left in the lurch

We all know that NTL's customer service can leave a nasty taste in the mouth, unfortunately not all the CS staff are as good at their jobs as MB, OB, Debbsy etc.

**Chris** · 26-08-2004, 14:32

Quote:

Originally Posted by 90dysnoftpspace

[EDIT] And it was a rant, no personal attack on anybody, just a general rant against NTL and other companys with poor attitudes and service. Seems people here are a little uptight, or I,ve stepped into the brady bunch forum. But monkeybreath, helpful or not, I found patronising. He might be able to turn water into wine but sorry not for me he wont be.

There is nobody at Cable Forum who can turn water into wine. But there are a number of people who have on many occasions taken customer problems and got them fixed. It's a real pity that you've chosen not to take advantage of that. Your FTP problem might even have been fixed already.

90dysnoftpspace · 26-08-2004, 14:52

BTW Ive read through this whole post session twice and I can see nothing wrong in anything I said and nothing personal up until MB offered me something begrudgingly because of my poor attitude. It is my right to criticise NTL and any other company I feel like. Theres nothing poor about criticising companies, or was it the part about ditching NTL like a hot potato he didnt like. Im really curious because I dont see why anything should have upset him. And if it was about calling the guy at NTLK support a bulltalker well.......he was. If you promise something at a certain time and it doesnt arrive to me thats you talking bull. You shouldnt promise what you cant deliver. My philosophy on this is deliver more than you promise. Oh and if he even read the posts my email address is in there and my username. I respect peoples opinions about thinking my attitude was bad and maybe so, but it wasnt personal, so why the big hoo ha. And if its my language.....well thats just the way I speak........straight. Actually I use the "F" word very frequent and cant understand why people get so offended by it. Like a comedian once said "I know at least 100 words and I still prefer "FCUK".

orangebird · 26-08-2004, 14:59

there is no helping some people...

90dysnoftpspace · 26-08-2004, 15:03

Nemesis · 26-08-2004, 15:03

ok, you've stated you position ..... now go back and read the terms of service for using this web site and maybe we can start again.

We will NOT tolerate this kind of behaviour on the site. We are here to help, and as you can see by the membership and posts, we seem to do a fairly good job. If you want assistance with your problem, then ask, but don't take your problem out on the Mods/Admins or other members of the site. They did NOT cause your problem, but might, if approached correctly be able to sort it for you.

90dysnoftpspace · 26-08-2004, 15:08

Mod edit (Chris T): Abusing memebrs of this forum, and arguing with moderators in public, are both breaches of the terms and conditions of this site.

Nemesis · 26-08-2004, 15:09

Thanks for that, and a prime example of the arrogant outlandish behaviour I was talking about .....

Some people never learn

**Chris** · 26-08-2004, 15:18

Quote:

Originally Posted by Nemesis

Thanks for that, and a prime example of the arrogant outlandish behaviour I was talking about .....

Some people never learn

And get permanently banned from Cable Forum as a result. Angry I can cope with. Obtuse I can cope with. Abusing people who try to help? Nope. Bye bye, Thomas.

**Mick** · 26-08-2004, 15:18

Quote:

Originally Posted by 90dysnoftpspace

<snip>

Oh dear, you could have had your problem solved by now. Pity I hope you get your problem solved but with that attitude, quite frankly my dear, I could not give a dam, if you do or not and in the words of Anne Robinson....

You are the weakest link...... Goodbye!