Can't send attachments - V poor upload problem

[Ashover]

Hi, I used that speed guide, sometimes it works, sometimes it doesn't. My speed this morning was down to 9kbps!
I spent half an hour on the phone to NTL tech support today, but we're no further forward at present. I'll keep you posted.

[Web-Junkie]

Same here! See my post I linked to earlier to see how I got on!

That pitstop download test seems suspect. My CM is set to 1536000, other tests (like Robins and ntlhell) show my d/l speed at 1500kbps - Yet pitstop constantly reports 1053kbps (or similar).

[Web-Junkie]

Try the one at www.testmy.net, I found that to be OK!

[Ashover]

It gave me a reading of 11kpbs! I really am at my wits end with this. I've got a website to update today and I can't upload any files!

[Ashover]

I've just had an interesting conversation with a friend who lives nearby. Guess what? Yes, he's got exactly the same problem and he also knows someone else nearby who is also suffering.
Given all of this, why does tech support suspect that my pc is the problem?

[Web-Junkie]

Yep, same here. Just been to mates house 2 streets away and same problem on a totally different PC, modem and green box, he can't upload file attachments 100% of the time. Files sometimes upload, sometimes they don't, anything over about 1.5mb just won't upload. I even took my PC and modem down and the same thing happens!!

Time to phone NTL yet AGAIN!

[steve_smith]

Hi,

Exactly the same problem in Poole, Dorset. Nothing to do with my network (because the same fault occurs when I plug a laptop straight in to the NTL modem).

Also, like you, no problem at all with download. However, upload is very poor, leading to connection time outs when sending large emails or uploading files to FTP sites.

Uploaded a 1Mb Access database to some web space I have, and the FTP client (after an age of waiting) reported average speed of less than 2k per second... used to do far better than that on NTL dialup internet.

Someone on here diagnosed my problem to a fault on the local UBR. I did manage to track down a particular person at NTL who was very apologetic and was managing the fault for a while. However, NTL have now decided that it should all be fixed, and can't understand whats going on (a network engineer is supposed to be coming to visit, but not holding breath in the process of waiting). Mind you, I did also ring technical support the other day and was told it's a known problem and a fix is 4 to 5 weeks away... grrrr! So there appears to also be some kind of misinformation or internal communication problem too.

In short, I guess it's the kind of problem a lot of people in a particular area won't notice (because average Joe customer uses their NTL connection to send short emails and surf the web). They will see this problem as packet loss (the bigger the packet you send the more chance it gets dropped), which may bring the occasional "page not found" error in IE. They'll just ignore it and hit refresh.

So if you are the one person in an area (like me) who does send big emails with attachments and happens to need to upload stuff to websites, then you are going to have trouble persuading NTL there really is a problem.

My advice would be to keep phoning tech. support and/or write an email to your area manager (there is a list of them somewhere on this site). At least there are people within NTL who are aware of my complaint.

Steve.

[Web-Junkie]

Phoned em' 4 times now and finally convinced the guy on the phone It's THEIR problem not mine! So he booked an engineer to call me to arrange a visit, but he did say he had a job convincing their techies the problem was NTL's citing they said it was my PC config!! Total b******s!! If after all the hoops I've jumped through and testing and lugging PC's, modems and cables to another persons house to have exactly the same problem is not convincing enough, then it sounds like NTL are covering up a problem they don't want to acknowledge?

If a dialup on the same PC to Freeserve can upload to Yahoo and send large e-mails it's NOT the damn PC config!!!

Anyway, I'm now waiting for a call (which may or may not be made) to get an Engineer out!

[Ashover]

Yeah, I'm waiting for a call as well. Where exactly do you live? I'm on the Farndale Estate.

[Web-Junkie]

I'm in the Sutton-in-Ashfield area!

[Ashover]

Me too, just off Farndale Road.

[Web-Junkie]

About a stones throw away, i'm up near the school The friend I went to see when I was testing my PC/modem works there! Still waiting for the phone call though! Missed one phonecall today, 01642 area code? Don't think would have been NTL would it?

[Ashover]

I'm still waiting for a call. I'll have a word with the others that I know that have this problem and see if we can hit NTL with a joint effort, given that they don't want to admit there's a problem. It's easy to fob one person off, not so easy if there's a group.

[Web-Junkie]

Well that's 3 of us within a half mile radius of each other with the same problem, so do NTL still think all our PC's are to blame then

This sounds like something that might not be fixed by an Engineer (if he ever turns up) as it may be a Network problem. There's scheduled maintenance for the Mansfield area, selected quotes from the Service Status Page:

On the morning of Tuesday August 24th between midnight and 5am:

UBR upgrade work will result in a longer loss of connection to the service for some customers in Swindon, Scunthorpe, Mansfield, Belfast, Stockton, Glengormley, Cwmbrwla, Coventry, Stapleford, Dunstable, Neath, Shettleston, Warwick, Hitchin, Mapperley, Aldershot, Reading, Shepshed, Northampton, Hatfield, Nottingham and the surrounding areas.

On the morning of Thursday August 26th between midnight and 5am:

Network resegmentation and load balancing work may result in a loss of service for a few hours in Woking, Mansfield, Warwick and the surrounding areas.

Wonder if that will make it worse?