Hotmail/Yahoo file upload problem! - Page 2

Web-Junkie · 20-08-2004, 19:56

Maybe blocking certain HTTP requests?

I've just tried uploading a 33kb file to the Newsgroups too, a.b.test.yenc and can't upload to those either. Used Newsbin and my Astraweb account and get a posting error after about a couple of minutes! Then used Agent using news.cable.ntlworld.com and news.ntli.net and keep getting 'Operation timed out' or 'Connection reset (Error 10054)'! If I remove the attachment the message gets posted!

Yup, NTL have definitely got a problem with my connection as far as I'm concerned!

greencreeper · 20-08-2004, 21:55

It does sound like a proxy server problem - the HTTP action to upload a file is somehow being corrupted. There have always been problems with Yahoo and NTL proxies - usually it's login and profile problems. Maybe the situation has worsened

Web-Junkie · 21-08-2004, 13:27

Right, turned my cable modem back on this afternoon, it was turned off from 23:56 last night to 12:37 today (for all you mathematicians out there that's roughly 12.5 hours

) but I still have the SAME IP ADDRESS!! So that's knackered me for starters! The lease expired at 12:34pm today and I acquired a new lease at 12:37pm, but the IP never changed.

It's in NTL's hands now! So I wouldn't bet on it getting fixed anytime soon :/

Web-Junkie · 21-08-2004, 22:59

I think I've found something that may be the cause! Reading Robin Walkers page about Channel ID's and Upstream signal levels, I checked the settings on my Surfboard 4100.

Channel ID was set at 4
Power level was +58 dBmV

So I changed the channel ID to 1 as his page suggested certain channels could be overloaded. I saved the changes in the modem and rebooted it. Disabled Zone Alarm and Adsubtract for testing, and was able to upload a 1 meg file to my Briefcase! However, I can't do it again now? So I tried a smaller file, 433kb, that uploaded OK. Tried it a second time and it wouldn't work, a third time no go but the fourth time it worked, so it's still hit and miss! I enabled Zone Alarm and tried the 2 files again and found it was still hit and miss, sometimes the file uploaded, but more often it didn't.

Further reading on Robin Walkers page found this interesting quote:

Quote:

The upstream transmit power will lie within the range +8 to +58 dBmV, with many ISPs specifying a target commissioning level below +55 dBmV. Values in the forties are the most common. Many cable modems are unable to transmit any more powerfully than +58 dBmV. One cannot tell how far this is below the figure that the UBR would need to see a strong enough signal at its end to maintain satisfactory performance, so a figure as high as +58 dBmV is normally a sign of an unacceptable return path. If other problem symptoms are also present, an upstream transmit power of +58 dBmV would constitute valid supporting evidence for requesting technical support from a cable ISP.

Note the bit i've highlighted in RED and the 'other problem symptoms', like can't upload files for instance? It maybe coincidence that changing the Channel ID worked as it may be a fluctuating upstream power level that's the problem, letting me upload successfully one time and failing the next time! So that could be the problem, the upstream power level is too high?

So I rung NTL. Basically they did some tests, no problem as far as they were concerned, changing channel ID wouldn't make a difference and power levels were OK, so goodbye! Was advised to drag me PC to a friends house who has NTL Broadband use his cable modem on my PC to see if the problem is still there, then try my cable modem in place of his and see what that does! This would also prove my Ethernet cable as I'll be using a different one at the friends house, as suggested by the NTL guy.

I feel like joining a circus with how many friggin hoops I've had to jump through to tell them there's a problem!

We'll see what this next step achieves!!

greencreeper · 21-08-2004, 23:21

Quote:

Originally Posted by Web-Junkie

So I rung NTL. Basically they did some tests, no problem as far as they were concerned, changing channel ID wouldn't make a difference and power levels were OK, so goodbye! Was advised to drag me PC to a friends house who has NTL Broadband use his cable modem on my PC to see if the problem is still there, then try my cable modem in place of his and see what that does! This would also prove my Ethernet cable as I'll be using a different one at the friends house, as suggested by the NTL guy.

I feel like joining a circus with how many friggin hoops I've had to jump through to tell them there's a problem!

We'll see what this next step achieves!!

I had all this when my modem was up and down - everytime I rang NTL it would take 15 minutes or so to speak to someone, by which time the modem would have come back up and everything looked fine

The only reason they sent an engineer out was because I dropped lucky and the modem was down when I phoned. The phone monkeys need better diagnostics.

Web-Junkie · 22-08-2004, 00:10

You're not joking!

The guy did admit the diagnostics stuff they have was not very good! There's only so much you can diagnose using PING, that being the most technical diagnostic tool they have I'd guess!!

Although there seems to be a fault his 'level 2's' were overiding him and so he couldn't really do much else! Must have interrupted their tea break or something?

**Paul** · 22-08-2004, 00:40

Quote:

Originally Posted by Web-Junkie

There was an outage las week in the NG16, NG17 (my area) and NG18 areas that knocked the connection off from 10pm one night to mid afternoon the next day, and maybe coincidence, after that outage my problem was discovered.

Where did this information come from ? I am in NG16 and I did not suffer any outages last week.

Web-Junkie · 22-08-2004, 01:24

It was Tuesday/Wednesday last week I think when we had a thunderstorm late at night!

When my connection was still off the next day I rang the service status line early in the morning, no information about this outage was given so I rang the Cable Modem Helpline, it was on there that there was a message referring to an outage in the NG16, NG17 and NG18 areas.

Web-Junkie · 22-08-2004, 23:44

Phoned NTL again today, 4th time, and FINALLY someone managed to convince the techies there is a problem! Although they did try to say it was my PC config that's the problem again!! But after lugging my PC, modem and cables to a mates house a few streets away, we hit the same problems on his PC without me even connecting any of my stuff! He has a Teryon modem and that wouldn't upload a 1mb file 100% of the time to Yahoo Briefcase. So I connected my modem to his PC and couldn't upload a damn thing until I changed the channel ID in the modem to 2, then I got the same problems, 50/50 if a file would upload? So changing the channel ID doesn't make a difference does it NTL? I have a witness now!! Same with my PC connected and using his modem! I also couldn't upload a 1mb attachment to his hotmail account using his modem and PC!

Not to mention the fact a dialup has no problem on my PC, using another friends PC and BT DSL can upload to my Yahoo briefcase and a complete re-install of Windows XP on my PC hasn't helped, how much more evidence of a problem do they need?

This convinced the guy on the phone it sounded like an NTL problem but obviously not their techies! Jeez, are these guys for real? If one of their UBR locations burned down I think even the Fire Chief would have a damned hard job convincing them of the fact!!!

Also, the teryon modem of my mate does not have any accessible diagnostics like my Surfboard does, so when I connected my modem I checked the Signal level, the Power Level of his upstream channel was +39 dBmV, all other values were roughly the same as my home connection except the Signal level which was +58 dBmV.

So, after 4 phone calls (equating to roughly 1.5 to 2 hours of oh so happy banter), many hours of file upload testing, back bending to accommodate their (words fail me) techies and playing hoppy the happy hoop jumper, an Engineer is booked and I wait for a phone call now to arrange a visit!

To be continued.........

Web-Junkie · 27-08-2004, 15:23

Continued.....

Well, a regular case of 'Didn't Phoneitus' struck! Had to call them back today to kick them. Managed to get an Engineer booked for Tuesday 2nd September, except they got the date wrong and meant Thursday 2nd September

So will have to wait ANOTHER WEEK before we find out what's wrong!

I hope NTL don't have anything to do with homeland security

!!!

Web-Junkie · 02-09-2004, 15:04

Hurrah!

Engineer turned up today at 12:30pm, told him the problem and he knew all about it. I was the 5th person on his list he had to see with the same problem. So now it's left with him and NTL to sort it out!

Seems a problem with part of the UBR that feeds my area, so that's why some people are OK and some have problems. Not sure what is going to happen as he didn't give me anything specific other than 'Leave it with me'?

I feel like I'm in an Adventure game staring at the "What now? >"
prompt :/

liz langley · 30-07-2005, 12:33

First time on this forum from a very inexperienced website builder.
I used yahoo sitebuilder and was very pleased with my site. I kept receiving notices from yahoo to upgrade sitebuilder which I attempted to do. Yahoo said I wouldn't loose any information which was completely untrue. Maybe they downloaded a nice virus or something with it because it has rendered sitebuilder useless and therefor my site unusable. I cannot reinstall neither can I uninstall the remainder of the sitebuilder program. I even tried putting my computer back to an earlier time, but this didn't bring the old version of sitebuilder back.
I have tried all ways of contacting yahoo about the problem, but their system is so automated I cannot speak with a live person, neither can they provide me with any solution to the problem. Has anyone got any ideas? Many thanks Liz