Dodgy STB?

Martin · 16-07-2003, 15:07

Quick question, sometimes when I'm on the Internet happily surfing away my connection will go dead.

When I check the STB its crashed. Been happening a couple of times a week. Is this an indication the STB is on the way out? Over a year old this one. Or is there something making it crash that comes from my PC??

Martin

bigitup_j · 16-07-2003, 15:48

i sort of happens to me.
i use the bb, then i might use interactive. i will then lose the schedual data, and a few minutes the box reboots itself.
so today i phone cs, they sent signals to my box. and about 1 hour later the box rebooted!
martin, do you have a di4000 box (all buttons on right hand side of the display panel)? i do, and i believe there is a problem with the 4000 boxes and the cr3 software.
i asked the cs lady about it and she said it has nothing to do with it, but i am sure it does.
i'm going to call cs in a minute and see what they say. maybe a new box?

Martin · 16-07-2003, 20:04

Hi bigitup_j,
I have a Ditv 1000. Mine just completly locks up.

Never touch Interactive thats a definate crash.

Its only started doing it last few weeks. A new boxs sounds good.

bigitup_j · 17-07-2003, 10:26

yeap, i think you might need a new box. broadband should not have that kind of affect on the box, so the box is broken.

i called cs a second time, and i am getting an engineer sent round in two weeks. maybe a new box?

CameronDalkeiri · 23-07-2003, 13:37

New box doesn't fix the issue I'm affarid. I've been having this since day 1 with broadband (about a year or so ago). CS were utterly useless and said it was the software I was running (compelte nonsense) - but recently with the storms some areas had problems with ground dissipation from lightning. basically it fritzed my box, and they had to install a replacement (DITV 1000). An hour after the bloke left I had my first STB crash.

I think the service being provided is attrocious - I'm *trying* to run a basic webserver from home but when the connection keeps dropping it's kind of useless.

Seriously considering switching providers, even if they are more expensive - I'd ratehr pay and know I'm going to get a good service - with a decent upstream at that.

Jules · 23-07-2003, 14:14

If it only started hapening a few weeks ago it does look like the box is worn out....if you have added some thing to your comp in that time try not running it for a few days and see if that makes any difference

Lord Nikon · 25-07-2003, 03:18

The DiTV 1000 boxes are pants... when they come out to replace it ask for a DiTV 2000 box... NTLs policy is to normally replace like with like, the 2000 is MUCH better..

Only thing you will have to do is disconnect the crossover adapter on the cable to the PC as the 2000 doesnt use one.

th'engineer · 25-07-2003, 08:20

If you have problems with your connection itsa more likely to be the Green BOX on the Street than your STB.

Especially if it is intermitant, Martin you live in the same NTL area as me where the cabinets are not ventalated.

Therefore taking into account the weather the analog amps for the datastreams drift which causes a change in return power and SNR .

This brings more noise on to the signal and it disconnects.

THE STB range the paths to deliver you the service but change the resistance with heat or cold and it all falls over.

NTL would prefer to send out techs to peoples homes to then call other network techs out than sort the problem with putting adequate ventalation in the cabinets.

The amplifiers where designed to be on poles as in the usa so they have adequate ventalation.

mixteus · 25-07-2003, 12:04

I have been experiencing similar problems as described in this thread.

I have had 2 tech's visit to try and sot out my connection, 95% of the tome I maintain a continuous link, but then for no apparent reason my connection drops!

The first tech that visited plugged in a different attenuator to the back of the box, as he diagnosed a problem with noise on the return path. This fix appeared to solve the problem for a month or so, but lately I am getting the recurring disconnection.

It has got me thinking about changing suppliers, because i do not feel I am being supplied with the service I pay for!

mixteus · 25-07-2003, 12:05

th'engineer who do you use for your connection, Cable or ADSL??

**Chris** · 25-07-2003, 12:40

Quote:

Originally posted by mixteus
th'engineer who do you use for your connection, Cable or ADSL??

Heaven help us, you had to ask didn't you ...

mixteus · 25-07-2003, 12:43

Yeah!

Martin · 25-07-2003, 13:33

Quote:

Originally posted by th'engineer
If you have problems with your connection itsa more likely to be the Green BOX on the Street than your STB.

Especially if it is intermitant, Martin you live in the same NTL area as me where the cabinets are not ventalated.

Therefore taking into account the weather the analog amps for the datastreams drift which causes a change in return power and SNR .

This brings more noise on to the signal and it disconnects.

Thanks for that Eng

Might be worth me keeping an eye on the SNR then.

Just looked now and its 30.5db whats the average for this?? Am I right in thinking I will have probs if this goes up and down?

duncant403 · 25-07-2003, 14:28

Mine does this every so often - about once every couple of weeks or so. Unplugging the STB for 30 seconds resets it, and the router picks up the connection again without needing to be rebooted. Happened about 1am last night - which was annoying as I had some files uploading at the time, and so the upload hadn't finished by the morning

th'engineer · 25-07-2003, 15:32

Quote:

Originally posted by mixteus
th'engineer who do you use for your connection, Cable or ADSL??

ntl