Internet Keeps going offline for a few mins - NB, Problem has returned

[Tezcatlipoca]

Originally Posted by BootBlock

Unfortunately I'm not the account holder, and getting the actual account holder to phone up is a nightmare. He doesn't like talking on the phone.. oh, wait - neither do I. But I said I'd explain the situation to tech support as he doesn't have a clue about it (he just views sites and thinks the stalls are a general NTL thing; I on the other hand do all sorts of stuff..). Gagh.

Could you get him to phone up, & then get him to ask Tech Support to speak to you instead once he gets through? [or get him to give you the account information so you can phone up?]

As for your question about whether anyone else has been put on the wrong speed....Here's one I remember: NormCash was put on the 150/300k service instead of having his 600k service upgraded to 700k (see here & earlier posts). A phonecall to Tech Support sorted him out.

[Ignition]

Example IP addresses from those who are suffering the issues of connections intermitting please *dives for cover from stream of PMs*

[Rone]

Me please, me, me, me me me me ..................

[Mauldor]

As a suggestion - maybe look through the logs (tech support this is) and look what was the problem last time as the problem is the very same, Modem Staying online etc but Intermittant connection problems.

If it helps any I am still on 1.5mbit and have not reverted back to 750 as per others, started happeneing about 2-3 days ago now (first thing i noticed of course was MSN keep going offline).

My Guess is a router or whatever you have in the path is faulty and maybe it was replaced thus fixing it, then somebody in there wisdom installed it back in?

[Tezcatlipoca]

Originally Posted by JustAnotherN00b

Example IP addresses from those who are suffering the issues of connections intermitting please *dives for cover from stream of PMs*

Quick vouch for JAN -

JustAnotherN00b does indeed work for ntl, & is always very helpful, so it is perfectly safe to PM him your IP address & so on

[Ignition]

Originally Posted by Matt D

Quick vouch for JAN -

JustAnotherN00b does indeed work for ntl, & is always very helpful, so it is perfectly safe to PM him your IP address & so on

Could I also take your credit and debit card numbers, complete with any PIN codes, and verification codes on signature strips please, so that I can diagnose any possible faults with these too.

[BootBlock]

Right then!

I finally managed to get to speak to someone at Tech Support, which took an hour in total. Forty minutes of that being on hold.. doh. But anyway, I explained about the downgrade (they said as far as they can tell I should be on 1.5Mbps) and the connection problems.

To cut it short: they put me back at 1.5Mbps and.. it fixed it! For a while anyway, as I just this second got booted off of MSN. When they bumped the speed back up, I was able to view websites and downloaded the DirectX runtime without any problems.

When this problem originally started on Thursday, the day before I kept getting kicked out of MSN but was able to use voice chat, play games, etc, without any probs. So going on that, I assume Bad Things Will Happen(TM) tomorrow and Really Bad Things Will Happen(TM) on Monday.

Oh yeah - my IP address is 81.108.83.*, by the way.

Edit: Forgot to say, I'm still at 1.5Mbps. I wasn't able to connect to the modem's status pages (is the silver Ambit a budget CM or something? Its status pages make me vomit blood everytime I see them) all today until I got whacked up to 1.5Mbps. My diagnosis of the whole situation is: Summat's knackered, mother.

Edit 2: Also forgot to say that tech support said absolutely no-one else has reported this disconnection problem except for me. So I got the standard "It's your (crap) router!" about nine times.

Oh great - got booted out of voice chat. Yep, it's definately screwed again.

[Ignition]

Have had reports from 3 different areas, 2 diff uBRs on Scunthorpe and Manchester.
Please advise those with cpcx-scun1-x-x.nott.cable.ntl.com type addresses if this is resolved?

[Rone]

Well i spoke to a decent chap who said others HAD reported this problem [manchester] he spoke to a senior guy who had also heard of it.
He said if what we tried worked, would i post it. I gave him these threads to browse, but unfortunately it did'nt have any effect.[ the ideas, not his reading btw]
Ive been using it today and its been fine, its really annoying at times.

[BootBlock]

Same here, Rone. I spoke to a decent bloke, although IIRC he said no-one else has phoned in about this, and I also told him about this thread (but he found it on his own pretty quickly), but it didn't give him any new ideas.

If you are experiencing this weird "disconnection" problem (seems more of a stall to me?), then please phone up NTL tech support! Tech support said the more people that phone, the more chance there is of tracking this problem down. And as only two people - including me - have phoned, it ain't looking too good.

[Mauldor]

Rang Tech Support and reported @ 8:30pm tongiht....
She told me that its effecting more than 1000 people and is on the list of things to fix as it were....

Told me the problem is a Oversubscribed UBR (if thats the right word) and re-seg will take place between now and sometime next week and will eventually sort itself out.. Running docs Diag to see if i can find a nice empty channel to jump too

Ok docs Diag Output:

UBR 10.138.40.0 at 2004 Aug 14, 21:23
Channel Freq Max Usage Users Min Ave Max
MHz kbps kbps ms ms ms
Dnstr 1 402.75? 30342 11421 408 15 49 406
Upstr 1 32.8 2560 140 53 16 52 360
Upstr 2 36.0 2560 91 22 31 37 78
Upstr 3 34.4 2560 422 36 15 51 391
Upstr 4 32.8 2560 815 95 16 56 406
Upstr 5 40.8 2560 327 103 15 52 266
Upstr 6 39.2 2560 167 99 16 38 79

Im on Channel 5 btw...Now Swapped to Channel 6 to see if that gets any better..

[madman045]

Not sure if this is related, but only tonight, the data light on my modem is constently flashing as is the wan light on my router, but im not sending or receiving any data.

Normally I get the odd flashing every few mins

I dont have anything except this open.

Its causing slow browsing & online gaming is impossible.

Im on the 1.5Mbit service

Edit: I think I know why now, seems NTL have moved me from the Nottingham server to the Leicester server, so I now have a Leicester IP & proxy which I wasnt & have never used since the years of having BB

[nostra]

the issue was finally raised as an issue by the FMT on your ubr bootblock, i actually had one other call with the same issue as you which i again chased up with senior techs before they said ok there is a problem and it is now a reported fault

[Mauldor]

Many thanks to all concerned - I want to thank the forum as this way we can get a good feel if more than one person is effected rather than just hoping people will call up as not everybody does, i know i was not going to bother as i know what i was going to go through, router not allowed, must plug into a pc on its own and all that.

Seems the advice of overcrowed UBR does not seem to be the case from my docs diag though i could be wrong. It would be nice to not only see a fault on Status page but also the resoloution as well - could be handy for future probs the same you see..

[nostra]

the fault only states packet loss on the UBR, nothing about over utilisation (aless the fault was updated after i left work at half eight)