Cancel Appointment....phone number

redboat · 08-08-2004, 13:19

Hi can anyone help me i have an appointment for an engineer call out but need to cancel. Does anyone know the number i have to call? I have telephoned the 0800 number but you do not get an option to cancel appointments.

Thanks in advance.

seaneeboy · 08-08-2004, 15:58

I think if you just call the 0800 number then just select the option to speak to customer services - early afternoon is usually a good time to call.

Sean

Marge · 08-08-2004, 16:17

In the NW there is a dedicated number that customers can call and leave a message on the ansaphone to cancel fault appointments.

paulyoung666 · 08-08-2004, 16:18

Quote:

Originally Posted by redboat

Hi can anyone help me i have an appointment for an engineer call out but need to cancel. Does anyone know the number i have to call? I have telephoned the 0800 number but you do not get an option to cancel appointments.

Thanks in advance.

just let the automated bit run its course and you will get an option to speak to someone in c.s. ,

to the site btw

Pritch · 08-08-2004, 16:23

Quote:

Originally Posted by Debsy42

In the NW there is a dedicated number that customers can call and leave a message on the ansaphone to cancel fault appointments.

There's numbers for ESE and London too.

0800 052 0340 and 0800 052 0360 respectively (I think). Both go to an answering service so you can leave your details.

redboat · 08-08-2004, 19:27

Sorry for the late reply but popped out for the afternoon.

Many thanks for all of the response

Chris W · 08-08-2004, 19:59

Quote:

Originally Posted by Pritch

There's numbers for ESE and London too.

0800 052 0340 and 0800 052 0360 respectively (I think). Both go to an answering service so you can leave your details.

nice one pritch... haven't seen those before, they shall be noted and added to the useful numbers list

08-08-2004, 20:10

Quote:

Originally Posted by paulyoung666

just let the automated bit run its course and you will get an option to speak to someone in c.s. ,

to the site btw

Or just push 0 on the phone and it will override the options and allow you to skip all the pre-recorded waffle.

paulyoung666 · 08-08-2004, 20:18

Quote:

Originally Posted by dr wadd

Or just push 0 on the phone and it will override the options and allow you to skip all the pre-recorded waffle.

nicely , i didnt know that

09-08-2004, 07:14

Quote:

Originally Posted by paulyoung666

nicely , i didnt know that

Happy to help. One thing I probably should have mentioned is that you might need to give the button a couple of presses, and it is when you get the beginning of the first message along the lines of "If you are phoning to blah blah blah", with the NTL set-up there is a small amount of message before it start accepting key presses. The first press will probably start the message again, the second should override the options.