Rochdale BB problems? - Page 2

badnbusy · 01-08-2004, 10:55

Yep. If the middle light is flashing a lot it indicates a network problem somewhere. That light has to be solid as you probably know, else Interactive or BB wont work.

Probably just needs a new attenuator or the levels increasing/decreasing.

Sarky · 01-08-2004, 11:19

If this is a hardware problem with the box, I'll eat my hat... It was on all night perfectly (from about 10pm) until about 10am this morning, and then went down for an hour and just came back up. When it's working the stats menu thing shows a very good signal for the broadband, so I'm pretty convinced they're screwing with something somewhere... but what do I know... /me awaits the pros... :-)

John.

Damon · 02-08-2004, 16:44

We've had exactly the same problem in Bury. 600k thru STB, middle light flashing at peak times, sod all connection etc etc.

Rang NTL on Saturday morning, engineer booked for between 12 and 4 today (Monday). He turned up at 12.05, checked the signal and saw it was way too low so he boosted it to see if that solves the problem, but left us his mobile number if we have any more issues and he'll come back and have another look without us having to spend another half an hour waiting to get through to the fault line.

I've a good mind to ring him even if it is sorted and see if we can get rid of this naff old Pace box once and for all, cos i don't doubt it'll go faulty eventually anyway based on past experiences at my last address (went through 3 set top boxes downstairs and 2 upstairs)

02-08-2004, 17:03

Me sits in Rochdale on 1.5mb with it all working right watching mates on NTL have problems all over. And smiles a

Me now runs like hell

Sarky · 02-08-2004, 18:03

Well it's been almost 48 hours (of the promised 24) and so far nothing from NTL... I just gave up trying to contact tech support for a second time... Why, oh, why, don't they have a separate line for true faults and one for people who can't set-up their e-mail... and why is the broadband line 0845 and the TV one is free?!? I mean WTF?

The broadband is still going down randomly for hours on end and then coming back all by itself.

The level of service just hit unacceptable as far as I'm concerned.

John.

02-08-2004, 18:10

Think I will have a beer, get half of Rochdale around and hire out my connection as it sounds like only one working in Rochdale.

Could make a fortune

BBKing · 02-08-2004, 18:11

Sarky - pm me your IP address or STB mac address and I'll take a look.

I'm aware of problems on 1Mb STBs in Manchester today, but that should have been solved early afternoon. Nothing to do with speed upgrades.

Marge · 02-08-2004, 18:12

Quote:

Originally Posted by Sarky

and why is the broadband line 0845 and the TV one is free?!?

Ring the 0800 customer service number, click on the option for Broadband faults and that transfers you through to Technical Support

Sarky · 02-08-2004, 18:14

Rofl peacedude... maybe you're close enough to set up a wirelss lan. ;-)

John.

Sarky · 02-08-2004, 18:17

BBKing: So done! :-)

Debsy42: Thanks for the tip, I will do that next time. :-)

John.

02-08-2004, 18:27

Just reporting connection still lovely and downloading Joint OP's 250mb demo at 176kbs

Only one connection problem last night rebooted computer

Not a sniffle yet..

notes as soon as he hits save boom.....i know it sods law

BBKing · 02-08-2004, 20:23

Sarky - Looks like a lot of modems on your card dropped offline around 10:30am (~500) - came back around 2pm.

So on that basis it ain't your box, it's some species of area fault - the coincidence of timing (you said 10am) and you being on exactly that card (none of the other three have that problem) lead me to suspect something went awry in the HFC (cable network). I'll drop a note to some of the NW guys in the morning and see if they know of anything.

(ntl people - this info comes from a system we're just developing, anyone interested in knowing more drop me a PM).

Sarky · 02-08-2004, 20:48

Thanks a bunch, BBKing. That makes a lot more sense to me and fits the symptoms. It has been ok so far this evening, maybe I'm tempting fate by saying that. :-)

John.

Damon · 04-08-2004, 12:55

Quote:

Originally Posted by Damon

We've had exactly the same problem in Bury. 600k thru STB, middle light flashing at peak times, sod all connection etc etc.

Rang NTL on Saturday morning, engineer booked for between 12 and 4 today (Monday). He turned up at 12.05, checked the signal and saw it was way too low so he boosted it to see if that solves the problem, but left us his mobile number if we have any more issues and he'll come back and have another look without us having to spend another half an hour waiting to get through to the fault line.

I've a good mind to ring him even if it is sorted and see if we can get rid of this naff old Pace box once and for all, cos i don't doubt it'll go faulty eventually anyway based on past experiences at my last address (went through 3 set top boxes downstairs and 2 upstairs)

Shock Horror!!!

It was down again last night, modem light blinking its merry way through the evening....

I'm gonna give them the benefit of the doubt for that though cos of the torrential downpours in the area, but if it happens again tonight I damn sure want rid of that pace box!

Strangely, the engineer apparently told my missus that the Pace box is the most reliable one (not what I've read on here!)

th'engineer · 04-08-2004, 13:14

Quote:

Originally Posted by peacedude2k4

Just reporting connection still lovely and downloading Joint OP's 250mb demo at 176kbs

Only one connection problem last night rebooted computer

Not a sniffle yet..

notes as soon as he hits save boom.....i know it sods law

You are tempting fate saying how good your connection is going

BTW mine seems ok apart from a few ping probs