Rochdale BB problems?

Sarky · 31-07-2004, 19:01

Hi,

Just wondered if anyone here from Rochdale is experiencing/experienced broadband down time this afternoon since about 2pm?

I called the customer services thing but there was a recorded message saying there were problems in the M33 galaxy.. uhm.. post code, which isn't my area but I guess it's pretty close. So I'm just assuming it's related.

Seems to be stable-ish now, just dropped carrier about 10 minutes ago again but came back right away...

Thanks.

John.

paulyoung666 · 31-07-2004, 19:04

hi and

to the site , have you tried rebooting your modem ???????? , it may not be the answer but there you go , hope you enjoy your stay here btw

Sarky · 31-07-2004, 19:11

Thanks for the welcome... and to answer your question, yep repeatedly since it went down hehe...

Seems to be ok now though, hopefully it'll stay that way. :-)

John.

paulyoung666 · 31-07-2004, 19:29

Quote:

Originally Posted by Sarky

Thanks for the welcome... and to answer your question, yep repeatedly since it went down hehe...

Seems to be ok now though, hopefully it'll stay that way. :-)

John.

hope so as well

badnbusy · 31-07-2004, 19:33

I lost service for about 5 minutes this morning, probably not related though...

Im in Oldham.

Sarky · 31-07-2004, 19:43

I work in Oldham, I wish they'd clear out those roadworks on the M627 already!

Maybe these interruptions are to do with the imminent speed upgrades. Hopefully... :-)

John.

31-07-2004, 20:01

In Rochdale myself dead centre and no problems here

been online on MSN all day

Sarky · 31-07-2004, 20:31

I spoke to soon, it's all dead again.

Grrrrrrr.

Strange that you're not affected, peacedude. I wonder what in ntl-dom is going on. I hope they fix it soon, or at least be down or up and decide what it's going to do. This intermittent stuff is just frustrating!

At least the TV still works... (btw the broadband is built into the tv gadget, i hated this all in one idea from the beginning, you're just asking for trouble!)

John.

badnbusy · 31-07-2004, 20:48

Why not phone ntl on Monday and ask them to swap your broadband over from the set-top-box to a cable modem which sits nicely on your desk? They are much more reliable and you can get this done for free in most cases...

Oldham roads are a mess, dont get me started

What's the particular problems you are having anyway? Is the middle light on your set-top-box flashing at all, or is it solid?

nate · 31-07-2004, 20:54

I was VNC'ing to my box from work and it randomly lost connection at about 3:30 this afternoon, has been a long time (to my knowledge) since it has done that.

Was back on 20 minutes later though..

31-07-2004, 20:57

Anyone know if this is hitting Scunthorpe as a close friend of mine is having plenty of issues with her stand alone cable modem NTL 600k connection getting the pesky thing to work and has resorted to her neighbours AOL Dial up modem while NTHell sort out there issues.

Sarky · 31-07-2004, 21:11

Hi,

I just called them and they're going to send an engineer round with a new box within 24 hours. Yes, I was surprised too! (Didn't think to ask for the separate modem, maybe I'll surprise the engineer with that one when he arrives.)

They said there was no work being done around here so it must be something screwed up with the box...

Badnbusy: earlier it was just flashing a lot, now it's totally off and the interactive stuff doesn't work either. Although the EPG and TV are ok.

Whoever designed the traffic light sequence at the turn off into South Link Business park wants shooting!

John.

nate · 31-07-2004, 21:19

Quote:

Originally Posted by peacedude2k4

Anyone know if this is hitting Scunthorpe as a close friend of mine is having plenty of issues with her stand alone cable modem NTL 600k connection getting the pesky thing to work and has resorted to her neighbours AOL Dial up modem while NTHell sort out there issues.

Has she reported this to NTL?
If she calls tech support (0845 650 0121) she'll get it sorted it pretty quickly, they'll give her a pretty quick answer on what the problem is (will run diagnostics on the modem to determine whether it is ntl side or customer side).

Sarky · 31-07-2004, 22:48

It suddenly came back on again! I'm not convinced I have a faulty box.. methinks someone was tinkering, with something, somewhere in darkest Peru, i mean depths of hell, uhm... NTL....

I'll let them bring a new box anyway, I think I need one for the upcoming upgrades... and I get to interrogate someone in person about this out(r)age, someone local should know right? Or maybe not... :-)

John.

01-08-2004, 00:45

Quote:

Originally Posted by nate

Has she reported this to NTL?
If she calls tech support (0845 650 0121) she'll get it sorted it pretty quickly, they'll give her a pretty quick answer on what the problem is (will run diagnostics on the modem to determine whether it is ntl side or customer side).

Thanks did do they sorted it, i didn't ask what problem was but i hold down to firewall or something new she installed lol.