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5120 is the new standard upstream width, a result of doubling the available bandwidth per upstream channel (see why I get annoyed when people said that ntl spent nothing on the network - I was working on that project at the time but had to keep schtum).
However, if you're in a microsegmented area (upstream ports split 3+3 rather than in a single block of 6) and two of your three upstreams aren't available, the balancing script can't balance you. Not a fault with the script, but a hardware problem on the UBR/return path set up.
I can find out what UBR you're on from your IP address, if you feel free to give this out. I can then confirm this suspicion and drop a note to someone.
It is a 3+3 area for sure. Its only really at peaktime's I get effected, otherwise its ok.
I'm in Coventry too - my service is fine, however recently I did get resegmented or something because my IP's changed from the 213.xxx range to 82.xxx along with my UBR address also. Anyone know what that was about? My service was out for about 36 hours.
Hardware issue with uBR card - which is why an upstream on each segment was 'missing'. Once the card had been replaced all upstreams were back and the rebalance system could do its' job again.