NTL PIN Numbersââ‚à ‚¬Ã‚¦

[NinjaBikeRider]

Iâ₠¬ÃƒÆ’¢â€žÂ¢ve had the standalone modem install, but canââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t set it up as I require a PIN Number from NTL. Theyââ‚ ¬Ã¢â€žÂ¢ve been saying the computers that create theses numbers are down and are waiting for their supplier, IBM, to fix the software?? This of course is now becoming very frustratingâââ€Å ¡Ã‚¬Ã‚¦!! Why didnââ‚ ¬Ã¢â€žÂ¢t they tell me this when I was buying the service, as I did ask for a †˜guaranteedà¢ÃƒÆ’¢â€šÂ¬Ã¢ââ‚ ¬Å¾Ã‚¢ set-up day.



Theyââ‚ ¬Ã¢â€žÂ¢ve checked my details and a PIN Number hasnââ‚ ¬Ã¢â€žÂ¢t been generated for me, but I still canââ‚Âà ‚¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢t understand why it cannot be done manually? Is this the case, can it be generated manually?



Also, does anyone know how long their PIN generating has been down for?



Many thanksââ‚Ã⠀šÃ‚¬Ãƒâ€šÃ‚¦

I don't remember ever needing a PIN number when my BB was installed - what is it for exactly ?

[NinjaBikeRider]

Good questionââ‚à ƒâ€šÃ‚¬Ãƒâ€šÃ‚¦ Iâ₠¬ÃƒÆ’¢â€žÂ¢m not 100% sure; I assume itââ‚ ¬ÃƒÂ¢Ã¢â‚¬Å¾Ã‚¢s to verify my account details with NTL. During the install procedure it asks for a PIN Numberââ‚Ã⠀šÃ‚¬Ãƒâ€šÃ‚¦NTL have said I definitely need one to get any further, but theyââ‚ ¬Ã¢â€žÂ¢re unable to supply anyââ‚Âà ‚¬Ãƒâ€šÃ‚¦!!

[Tezcatlipoca]

You need a PIN when registering....

Other people have been having problems with getting a PIN generated:

http://www.cableforum.co.uk/board/sh...ad.php?t=13947

With any luck, one of the helpful NTL associates here will see your thread & sort out a PIN for you.

Oh, & , by the way

Hi NinjaBikeRider and welcome to the site.

Did you not receive a broadband welcome pack from ntl? I know my welcome pack contained my PIN number.

Things may of changed, but I was assigned a PIN before the installation, an NTL guy called at the house with a Customer Service Agreement to sign - and he wrote the PIN on that. Then when the installation was done, I was able to get straight online, after completing the registration process.

So if you have a similar document, or welcome letter, it may be worth checking to see if a PIN is written on it?

- it was 2 years ago, though, so, as I say, things may have changed.

<edit> sorry, didn't see Mick's post before I hit submit

[NinjaBikeRider]

Yes, got sent a welcome pack, but it didn't include the PIN...Doesn't feel like much of a welcome...!!

Tezcatlipoca, thx, i'll check out that link...

[scrotnig]

I'll get this sorted tomorrow...I'm in PM contact.

[scrotnig]

PIN generation went a bit funny after the last upgrade to the billing systems. Then it started working again, but with a few days' delay. Now it seems to have stopped working altogether. A bit poor I'm afraid, and I'm really sorry that people are having to put up with this.

Anyway, I *can* usually work round this, which is probably just as well.

[Tezcatlipoca]

Originally Posted by Tezcatlipoca

With any luck, one of the helpful NTL associates here will see your thread & sort out a PIN for you.

And so it came to pass.....

Originally Posted by Mark B

I'll get this sorted tomorrow...I'm in PM contact.

Nice one, Mark. I'm sure NinjaBikeRider will appreciate it

[scrotnig]

Originally Posted by homealone

Things may of changed, but I was assigned a PIN before the installation, an NTL guy called at the house with a Customer Service Agreement to sign - and he wrote the PIN on that. Then when the installation was done, I was able to get straight online, after completing the registration process.

So if you have a similar document, or welcome letter, it may be worth checking to see if a PIN is written on it?

- it was 2 years ago, though, so, as I say, things may have changed.

<edit> sorry, didn't see Mick's post before I hit submit

That is exactly how it is *supposed* to be. The installer should have the PIN, AND the customer should get a welcome letter (not the welcome pack) with the PIN on it. The installer should write the PIN on the welcome pack so the customer has it to hand. For various reasons, it doesn't always happen just lately, not because the installers are lazy, but because the PINs are just not auto-generating in all cases. (They are in SOME cases though).

[scrotnig]

Originally Posted by Tezcatlipoca

And so it came to pass.....






Nice one, Mark. I'm sure NinjaBikeRider will appreciate it

Cheers.

It will be one of several that will be needed tomorrow I daresay.....I'm getting rather adept at it now.

I was never given a PIN, and I never needed to register. When my CM was fitted, the engineer phoned a number, gave them my MAC address and I was online minutes later.

[scrotnig]

I have two of these identical issues that I have picked up tonight alone so this problem is clearly still widespread

Both should be sorted tomorrow.

PS Mods or whoever can approve new members, there's a chap waiting for approval who I am assisting with a PIN, if you get chance could you do the honours?

Originally Posted by Mark B

I have two of these identical issues that I have picked up tonight alone so this problem is clearly still widespread

Both should be sorted tomorrow.

PS Mods or whoever can approve new members, there's a chap waiting for approval who I am assisting with a PIN, if you get chance could you do the honours?

Done Mark.