23-06-2004, 00:15
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#1
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cf.member
Join Date: Oct 2003
Location: Worthing, West Sussex
Posts: 60
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For STB users
Just a thought,
how about a sticky for STB connected users?
Page up, page down, blue, on the remote gives access to various details about the connection (or lack of) interactive and broadband.
Surely this would be helpfull to CS when they take the call and also help us customers too.
It would save lots of time using the search function on here to find out about return levels, STB address, and interactive issues before calling in about problems.
Perhaps a nominal value for signal level, return path etc etc......... average values that we should expect to see. If outside of those, then call CS as we can't use docsdiag?
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23-06-2004, 00:38
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#2
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Inactive
Join Date: Jun 2004
Posts: 8
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Re: For STB users
Good Idea I agree, Seems this could save lots of time when trying to resolve a problem with tech support.
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23-06-2004, 07:18
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#3
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R.I.P.
Join Date: Jun 2003
Location: London
Services: 20Mb VM CM, Virgin TV
Posts: 5,983
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Re: For STB users
CS can see all that, plus a fair bit more. Still, can't hurt.
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23-06-2004, 09:25
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#4
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Inactive
Join Date: Dec 2003
Location: London
Age: 42
Services: SkyHD+ & Multi room 12MB SkyBroadband, Sky Talk
Posts: 140
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Re: For STB users
When ever i used this information to inform ntl all i needed was a msi hit sent to the box they where always flabgasted at any technical term i used and just palmed me off to faults
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23-06-2004, 22:35
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#5
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cf.member
Join Date: Oct 2003
Location: Worthing, West Sussex
Posts: 60
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Re: For STB users
Quote:
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Originally Posted by jason.ntlwogill
When ever i used this information to inform ntl all i needed was a msi hit sent to the box they where always flabgasted at any technical term i used and just palmed me off to faults
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ROFL!
Does help to escalate the call tho'
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23-06-2004, 22:42
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#6
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cf.member
Join Date: Oct 2003
Location: Worthing, West Sussex
Posts: 60
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Re: For STB users
Quote:
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Originally Posted by BBKing
CS can see all that, plus a fair bit more. Still, can't hurt.
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I know that CS can view more of the error codes than the 1 page we can see. I just thought that it would be helpfull for anyone experiencing intermittent problems, or a complete loss of connection to know the time/times and dates before calling CS only to be routed to Faults. If the STB cable modem isn't connecting, why bother front line CS, call Faults direct ...... etc etc etc. That kind of thing.
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