Has anyone else got this problem

poolking · 11-06-2004, 18:20

Just wondering if any one living in or around Stafford are having problems with their telephone line?

I've got a crackling sound on the line.

Pritch · 11-06-2004, 23:39

It's quite rare for more than one person to be affected by noisy transmission, as it tends to be an issue on the copper part of the network. Keep an eye on this, I wouldn't be surprised if it flared up again. If it does, try getting a report on the line quality from someone who has called you. Put the phone down on them, and see how noisy the line sounds to them with the phone on the hook. If it goes silent when it's on hook, then it's probably a dodgy phone. If it stays noisy, or (as is often the case) gets worse, then there's an issue with your line.

poolking · 12-06-2004, 11:46

Just discovered today after the line fault had cleared, that my old BT ported number now just rings out and have just found out by pure chance ringing my mobile phone from my landline that my number has changed to NTL one, didn't even know what the number was.

Thanks for that, no wonder my family cannot get in touch with me!!

Has this ever happened to anyone else?

I'm not really bothered with the hassle of getting my old ported number back, I'll just have to give out my NTL number.

poolking · 13-06-2004, 12:09

Phoneline has just gone screwy again, no dialtone, just crackling and the phone keeps ringing.

poolking · 13-06-2004, 14:02

Ok what I did earlier is try to ring from my mobile and all I could hear was crackling, couldn't even hear my answerphone message.

Now another update, no crackling but no dialtone.

Just tried again on my mobile just a load of static.

poolking · 13-06-2004, 14:18

Sorry about the multiple posts, the good old static is back again.

poolking · 14-06-2004, 14:07

My fault disappeared, I'm assuming that the call I kept getting was to test that the line was working ok?

poolking · 14-06-2004, 19:58

Can someone PM me who is able to help me regarding telephone accounts, as it appears I may have ended up with someone elses telephone number after my fault as I've had a snotty answerphone message from someone claiming to own the number I have.

My old number was a number ported over from BT and no longer works it just rings out.

poolking · 14-06-2004, 22:25

Can someone assist please? I've just had the same person leave a message again, I let it ring because I knew it would be this person again!!

Pritch · 14-06-2004, 23:28

OK, going from what you've said, this is almost beyond a doubt a physical issue.

Get in touch with your local fault centre and give them the number of the person you're crossed with; it looks as if there's probably issues at the cabinet. In all likelyhood, the other person will live only a few streets away from you at most (although we won't tell you that for certain, data protection and all that). I very much doubt this is going to be anything switch related, especially bearing in mind the noise on the line. It's going to need a service tech.

poolking · 14-06-2004, 23:33

Unfortunately, the guy didn't leave his number on 1471.

Pritch · 14-06-2004, 23:39

No problem, that's not that much of an issue. You really do have to get in touch with the local fault centre though. This is only going to be sorted out by a tech.

poolking · 14-06-2004, 23:41

ok.

Do I just ring the CS number?

Pritch · 14-06-2004, 23:44

That's it, yup.

Give them the number you had when you rang your mobile from your home line.

poolking · 14-06-2004, 23:45

Thanks for your help.