STB Scart problems

[printerman]

Hi, my first post. Just had digi upgrade from analogue on saturday. The installation guy was crap. I asked him about a pass through filter to be fitted if possible and he said 'no don't carry them on the van unless you ask when you phone up' The bloody box has it as standard, all he had to do was plug the ariel in. T**ser.
Anyway my problem.....When i connect my stb (RGB) to tv its works fine. When i connect the stb(video) to video, the box doesn't lock up and i can change channel but the tv is locked on the last channel i was on. When i unplug the stb(video) connection it all starts working again?! Can anyone help, 'cos that means i cant tape my digital signal if i go out.

Cheers P.

[sherer]

welcome to the forums.. sounds like a broken STB to me.. it's annoying that all these thingsa re never tested properly when the engineers are onsite

Nice way to speak about NTL engineers!!! I wonder why NTL engineers havent responded to your post!!

Agreed you have a problem and it should not have happened. But that sort of attitude is not appropriate if you require help.

[printerman]

Hi,

i'm very sorry if i upset anyone. The engineer who put my broadband in was fantastic by the way. But if i carried on like that in my job (fibre optic installer), my boss would drag me over the coals. I am paying for a service, fair enough i'm not paying cable forum, but i expect an engineer to connect the thing correctly. If i'd of stood over him and told him it was incorrect i bet he would have told me to get lost.
If he'd said its not quite right, we'll get it sorted and book another engineer then that would have been fine. Mistakes and faults occur, but just to leave it and wander off is not accetable. Also i had to follow him dowm the street to give him his tool box back 'cos he left that too!

P.

Originally Posted by gary_580

Nice way to speak about NTL engineers!!! I wonder why NTL engineers havent responded to your post!!

Agreed you have a problem and it should not have happened. But that sort of attitude is not appropriate if you require help.

hmm, to be fair printerman did only comment on the one chap that did his install - and I tend to agree that the engineer not knowing the box he was installing had 'pass-through' capability, doesn't inspire confidence.

So, while I take your point, I don't think he was inferring that all ntl engineers are to be 'tarred with the same brush'.

This 'pass through' issue seems to be dismissed by Ntl as not very important - as an analogue customer it is, personally, one of the main reasons I will not change to digital. I recently phoned CS to enquire if our area provided the capability - the associate didn't know.

[spiderplant]

printerman: If you had to plug your aerial in, the box doesn't contain a bypass. (If it did have one, you'd get analogue channels off the ntl cable without the need for an aerial). So the engineer was actually correct.

If you think the STB is faulty, give ntl a call.

homealone: yes, a bypass would work for you.

[printerman]

Sorry, i didn't mean ariel, i don't have one on my house. What i did mean is the RF connection from the tv-->video-->RF connection on the STB. (the RF connection the engineer had to disconnect to take the analogue box away).


P

[paulyoung666]

Originally Posted by gary_580

Nice way to speak about NTL engineers!!! I wonder why NTL engineers havent responded to your post!!

Agreed you have a problem and it should not have happened. But that sort of attitude is not appropriate if you require help.

but to be fair it sounded as though he was a t@sser who couldnt give a t@ss

Originally Posted by paulyoung666

but to be fair it sounded as though he was a t@sser who couldnt give a t@ss

maybe, but the approach doesnt really entice others to give advice. He may have been a T@sser (I assume you sat and watched him to confirm that fact ) , but do we need to know that? The fact he didnt do the job was all we need to know