Whats the score with voicemail???

[BlueMeany]

Recently, I've noticed problems with it... and people have been telling me they can't contact me.

Heres the situation...

I've had Call Waiting, Call Barring, Call Divert and Voicemail on my line since I subscribed (so nearly three years). I've been getting the "4 for the price of 3" so the four services cost £3 a month.

No-one has *ever* told me that Call Waiting and Voicemail are incompatible and shouldn't be on the same line... which I have just found out now by downloading the pdf. There's also something about Call Divert too.

Why have ntl been quite happily taking £36 a year off me for services that aren't compatable?? This has only just come to light as I'm getting "Number is busy, we are trying to connect... please hold the line" messages when I'm phoning up and my home phone is engaged... rather than the voicemail option.

So...

Firstly, how do I turn off Call Waiting (no clues given in the pdf)? 2nd. Whats the difference between voicemail and voicemail plus (both in terms of features and cost). 3rd. If I have free voicemail (whatever that is - never been told about it being free, as far as I know I've been paying £1 a month!) can I not have any other services?

And more importantly, should I complain that they have ripped me off to the tune of best part of £100 since I signed up?

I'm not very happy

[Richard M]

Originally Posted by BlueMeany

Firstly, how do I turn off Call Waiting (no clues given in the pdf)?

Phone customer services and ask them to remove it.

[Marge]

1) We would actually physically have to take it off your line

2) Free voicemail can only be accessed from your home line so you can't phone home and pick up your messages as you can now with the paid for voicemail, Paid for is £1.50 per month, free is free

3) You can have other features but divert and waiting will conflict with it so best to choose which one you would want

4) Upto you