m044 error

Tod · 01-06-2004, 12:04

Hi, I wonder if anyone can help.

My interactive does not work on the new CR3 and comes up with an error "M044" (if i remember right). I phoned CS and he told me to switch the box off for 20 sec, then leave on for 5 mins, switch off 20 secs again, leave 5 mins, off 20 secs more than leave 15 mins and then check interactive. All seemed a bit weird but it did not work and have the same message.
Strangly enough my cable modem does not work either and the cable light flashes for a while and then stays off.
The channels, Guide and on demand all work fine.

Anyone know of any problems in Aldershot area at the moment? ARe they related?

Cheers

JonSav1 · 01-06-2004, 14:09

I have been having this problem since the LCR3 upgrade. Waiting for an Engineer to call this afto to try to sort it. Any ideas anyone have would be extremely helpful, and so ar, the engineers can't seem to fix it!!

Mr_Burns · 01-06-2004, 18:38

I think MO44 is a problem with the return path. Do pg up, pg dn, blue on the remote and on one of the pages it tells you what your return power is in dB. If it is in the high 50's/low 60's then it may be that the box is not communicating with ntl which is causing this error.

01-06-2004, 18:59

Quote:

Originally Posted by Mr_Burns

I think MO44 is a problem with the return path. Do pg up, pg dn, blue on the remote and on one of the pages it tells you what your return power is in dB. If it is in the high 50's/low 60's then it may be that the box is not communicating with ntl which is causing this error.

The connection status is the important piece of info. It should be status 5. If theres a return path issue then the connection status will not be 5.

looselipsuk · 01-06-2004, 21:00

I had an engineer out today for the same problem.
Nearly every morning the box has developed a fault which it says needs to be fixed.
No EPG or Interactive.
Sometimes the box manages to fix itself but most times requires unplugging, leaving a few minutes and switching back on.
After a time of activity all is well till the next day and normally it is back to square one.
The engineer said he is getting fed up with all the calls since the CR3 rollout with the same fault and all signal levels correct when he calls.
I think he fitted an atenuator but said it will probably start playing up again in a few days.
I am so glad we have this new technology which now causes more problems than before.
If this sounds sarcastic it might be as I am fed up with unplugging the damn thing to get it to work correctly.
To my mind once again NTL have scored an own goal.

Tod · 02-06-2004, 12:24

My broadband and interactive TV has now all started working again - thanks for everyones help.

mrm1 · 03-06-2004, 07:48

Ive been getting the m044 error this morning. my return "power" is 9 but my connected status is 4. Ive had no problems up to now (except for the speed or lack of.

Hope it puts itself right for when I get in to night.

mrm1 · 05-06-2004, 14:57

Still no interactive. Ive got a connection status of 5 now, but a powerlevel of 63. Called CS, engineer coming around on Monday.