NTL Phone Line Disconnection!! - Page 2

Marge · 27-05-2004, 21:30

Quote:

Originally Posted by kingdaviduk

Yes, how did you guess? I am in east London.

David

I'm a woman, you know we have psychic abilities

Anyway, you should be able to get this repull done a lot sooner than the end of June I'm sure

TheBlueRaja · 27-05-2004, 21:49

Quote:

Originally Posted by paulyoung666

not your fault you are without service should mean you get compensation for being without service , is that clear enough

Mate that was just a tad vague if you dont mind me saying...

paulyoung666 · 27-05-2004, 22:01

Quote:

Originally Posted by theblueraja

Mate that was just a tad vague if you dont mind me saying...

no it wasnt , dont you bludddddy start

TheBlueRaja · 28-05-2004, 09:12

Right Mr 66 bloddy 6 - outside......

Me and Mr Smiley here would like a quiet chat.

andrew_wallasey · 28-05-2004, 12:22

My first repull took a week and the 2nd only took 2 days and the 2nd was was an RG11 repull.

kingdaviduk · 28-05-2004, 12:44

Following one well-written email to the local area manager, NTL have now phoned me to tell me they can do the repull on 2 June instead, which is much better.

David

Neil · 28-05-2004, 13:15

Quote:

Originally Posted by kingdaviduk

Following one well-written email to the local area manager, NTL have now phoned me to tell me they can do the repull on 2 June instead, which is much better.

David

Good stuff, was that from the info I gave you?

paulyoung666 · 28-05-2004, 16:39

Quote:

Originally Posted by theblueraja

Right Mr 66 bloddy 6 - outside......

Me and Mr Smiley here would like a quiet chat.

now lets not let this get personal or i will take a

and turn into a

ok

now back on topic for once , hope you get sorted soon kingdaviduk

kingdaviduk · 29-05-2004, 01:36

Quote:

Originally Posted by Neil

Good stuff, was that from the info I gave you?

Yes it was. Thank you.

kingdaviduk · 29-05-2004, 01:38

Bad news now, the cable TV box is now intermittent, it keeps freezing or rebooting itself, or says it is downloading new software (which normally only happens every few months, not every few minutes), so I keep losing my cable TV and broadband Internet. I have sent another email to NTL, could not get through on the phone (and don't want to wait on hold eating up my mobile phone credit). But at least I can phone them after 2 June, so long as they put the new phone cable in properly.

kingdaviduk · 29-05-2004, 01:50

Quote:

Originally Posted by kingdaviduk

Bad news now, the cable TV box is now intermittent...

The user information Event Log states "Tuning Parameters Corrupt" at the times when it freezes or reboots.
From elsewhere on the forum, the software is that which the forum owners have labelled as
"Old name: Bromley CR3+MR1
Prop. name: B3.1"

User information pages show:

"iEPG version: 1.6.20
Network ID: 41050
STB IP Addr: 10.36.61.215
CA IPPC Status: UNKNOWN
...
Hardware type: DiTV1000
Hardware version: P1.3
Software version: P1.3.1.P0.CR3"

I wonder what could be wrong and if any of these values might give a clue? Could it be corrupt software or malfunctioning hardware?

I had better post this quick before the box reboots itself again.

David

kingdaviduk · 03-06-2004, 15:59

I am happy to say that NTL have now fully restored my telephone, cable TV and Broadband Internet service. And a supervisor came afterwards and apologised for mucking me around for so long and I now have a brand new cable TV box and very clear picture on the TV, fully working broadband, other than the Correct Connect application which I had to reinstall which just says "Waiting for config" and seems to be unable to do anything at all now. However, all works without it so I don't worry about it.

David