What do these errors mean?

[IanGuy]

Reset FEC Module,
Lost Login Params,
Lost OOB Lock

It seems that when the Reset FEC Module happens my screen goes blank. Why is this?

[spiderplant]

It means you should ring ntl - to report the blanking pictures, not the error messages. Probably a signal level problem. Reset FEC Module on its own is nothing to worry about.

[IanGuy]

I've had about 20 engineers out since NTL Digital and all signals are supposed to be fine, as I say it only happens when Reset FEC Module happens. Box problem?

[spiderplant]

Originally Posted by IanGuy

I've had about 20 engineers out since NTL Digital and all signals are supposed to be fine, as I say it only happens when Reset FEC Module happens. Box problem?

Yes, it could be a box problem. "Reset FEC Module" is an effect, not the cause - it is happening when the software detects loss of signal (ie the blanking).

[IanGuy]

Is the blanking loss of signal or too much signal? As i remember it is different for freezing and blanking - it did freeze before the blank. Could it be due to overheating? As before I had my box at the bottom of the cabinet and I had continual freezes, after I moved the box to the top of the cabinet I didn't have freezes but I do get the blanking.

BTW My box is a 4001-2A running LCR3. It seems to be alot hotter than my previous 4010

[spiderplant]

Could be too much signal, could be too little, could be overheating. Definitely isn't too cold!

It's normal for a 4001 to be hotter than a 4010. There's a lot more stuff inside them.

[IanGuy]

Thanks for your help, it really does seem intermittent, doesn't seem too much of a problem as it only happens like twice a day (i know this from the logs). My SNR signal seems to go from between 25 and 35 is this normal? It changes depending upon which channel I am watching.

I have also had mini guide issues with it sticking on a certain time, but I think this was due to the BBCi bridge conflicting with it.

[spiderplant]

An SNR of 25 is too low, but again doesn't indicate the cause. 35 is ok. You really do need to call ntl.

As it's intermittent, try to get a video recording of the blanking to show to the field tech.

By the way "Reset FEC Module" doesn't always indicate you've had blanking. It can happen during normal use - e.g during channel change.

[IanGuy]

ah ok thanks mate, I don't think i'll bother calling NTL. I've called them out so many times with so many problems. They seem to come and fix one problem and cause another. As it doesn't usually effect viewing for more than 2 seconds then I'll leave it