Loud whistle on set top box going to standby

progers · 21-05-2004, 08:59

Since the software upgrade, every time we put the box into standby, we get a loud piercing whistle through the TV speakers - it is a short duration, about 0.25 second but extremely irritating. I have powered down the box but that has made no difference. No other changes have been made to the set up apart from the new software.

Have been holding on the phone for ntl "support "over 25 minutes and need to go to work.

Anyone any ideas?

sirsimon · 21-05-2004, 11:55

it should not be doing this or that as you say a loud whistle from the tv speakers sounds very odd mate i would ask someone why it might be doing this start with ntl support first ok then maybe someone on here has a better idea than i do??

i make a guess that it might have something to do with the volume on the box maybe?
try muting the vol on the stb before u switch it to stand by or does this not make no difference

what ever it is i wish you luck in finding an answer ok..

21-05-2004, 13:10

is you TV AV set to "monitor" as opposed to a specific AV input? I have same problem until i took this setting off

progers · 21-05-2004, 18:57

Set switches to specific input for the ntl box.

If I mute the stb before putting box on standby, I still get the whistle, if I mute the TV I don't which says to methat the stb is injecting this into the TV, but not from the audio output stage??

Wierd!

garyparson · 21-05-2004, 21:53

ntl are great at sound problems, they'll probably get round to fixing it in the next year or so.. good luck.

Mal · 21-05-2004, 21:55

Quote:

Originally Posted by garyparson

ntl are great at sound problems, they'll probably get round to fixing it in the next year or so.. good luck.

Are you having some problems with your sound by any chance?

garyparson · 21-05-2004, 21:59

like everyone on bromley per chance.

Mal · 21-05-2004, 22:01

Quote:

Originally Posted by garyparson

like everyone on bromley per chance.

The sounds okay here.

Stuart · 21-05-2004, 22:09

Quote:

Originally Posted by garyparson

like everyone on bromley per chance.

I have no problems with sound, and am actually in Bromley...

garyparson · 22-05-2004, 14:38

when you get a decent setup one day, you may notice.. mind you, they might have fixed it by then..

Stuart · 22-05-2004, 19:21

Quote:

Originally Posted by garyparson

when you get a decent setup one day, you may notice.. mind you, they might have fixed it by then..

I do have a decent setup. Please don't assume I don't.

Going back to original question, TBH, it sounds like the software upgrade has damaged the box (it can happen). Maybe NTL should replace the box.

garyparson · 22-05-2004, 21:32

then you'd notice it. it's in the center speaker.

Stuart · 22-05-2004, 21:45

Quote:

Originally Posted by garyparson

then you'd notice it. it's in the center speaker.

Nope, I haven't.

Stuart · 22-05-2004, 22:06

Back to the original question.

If I remember correctly (from what I read on .com), there is not much difference between the box being on standby and switched on. I think that the only thing that happens when the box goes into standby mode is that the audio output, the video out of the TV Scart and aerial socket are shut down. Even the VCR Scart is left active..

Maybe leaving the box on is an option. I do with mine (the Tivo I use has trouble turning the cable box on to change channels, so it's easier for me to leave the box on), and it doesn't seem to be affected by it.