[Merged] NTL Email Issues

[greencreeper]

The Register seems to offer better information on what's going on than NTL does. Maybe NTL should buy the site so they can offer better customer service?

[poolking]

I'm also having a lot of fun with timeouts on receiving emails as well,many copies of the same one. Deep joy.

Originally Posted by bertJ

I wonder what I'm paying good money for.

You pay for your connection. Email is just something they provide as a free extra (not a very good extra atm).

I suspect they are not going to spend much time and money on a system that is suffering badly when it is due to be dumped for a new platform in June ?

Originally Posted by Pem

You pay for your connection. Email is just something they provide as a free extra (not a very good extra atm).

I suspect they are not going to spend much time and money on a system that is suffering badly when it is due to be dumped for a new platform in June ?

That may be how NTL sell the service, but at the end of the day the e-mail service isn`t free, that would imply that NTL are running it at a loss out of the goodness of their hearts, something that I can`t see holding true for the higher management, nor something that would be tolerated by their creditors. It's only "free" in the sense that they don`t charge you extra to have e-mail, but there is at least a percentage of the subscription charge going towards paying for the cost of the e-mail.

Well at least *someone* has bothered to let us know what is going on, ntl's information for customers on the subject is timed about two hours *after* that information from El Reg...!

QUOTE:
"While punters have no problem receiving email, some users may have problems sending stuff"

Even that isn't true now!

There is now a problem with incomming email.

http://www.ntl-isp.ntl.com/ServiceStatus/

[Ramrod]

Originally Posted by MetaWraith

TITSUP =

1) Think It's Totally Shagged. Usual Problem
2) This is Trashy Service. Users protest.

Any more ideas as to what TITSUP could be the acronym for ?

Isn't it regarding the ?fact that a dead woman will float 'titsup' (and a man floats face down)--I don't know if this is true btw

[winterbrew]

Originally Posted by XFS03

QUOTE:
"While punters have no problem receiving email, some users may have problems sending stuff"

Even that isn't true now!

There is now a problem with incomming email.

http://www.ntl-isp.ntl.com/ServiceStatus/

Yep, at least I could receive yesterday, although it did take about 2 mins to send one small e-mail. Tonight, cannot recieve anything. Webmail knackered as well

Jon

Originally Posted by Ramrod

Isn't it regarding the ?fact that a dead woman will float 'titsup' (and a man floats face down)--I don't know if this is true btw

AIUI it's that dead animals are supposed to lie on their backs, hence their tits are pointing upwards.

SMTP timeouts and POP3 timeouts again

Fortunately most of my mail routes via Virgin.net.

[Boab]

email worked fine for 20 mins this afternoon. gone again to that black hole in cyberspace.

left webmail trying to connect for 30mins. never left the login screen in that time.

[bertJ]

Originally Posted by Pem

I suspect they are not going to spend much time and money on a system that is suffering badly when it is due to be dumped for a new platform in June ?

Please explain - I've probably missed the reference to a new platform in June.
thanks.

[rick]

Just found this oopppssss http://www.theregister.co.uk/2004/05/19/ntl_email/

[Boab]

Rick, read the thread mate

Shhh! it's working again.Touching nearest MDF as a source of luck.


Incog.