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The Interactive entitlement has not been provisioned correctly on your account, faults may need to pass it to another dept to deal but it can be resolved. Its pointless on trying if its not going to work . Would confirm with faults department.
I had a change of box which when updated to CR3 couldn't access interactive services. Do you get the same error when pressing the help button? If so just wait a week, then reboot your box holding down the up arrow on the box, this then booted up my box fresh and within 5 mins of the box being on i received an update which i confirmed, interactive services then all worked fine.
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. Would confirm with faults department.
