Is my Box on the Fritz?

Sipowicz · 12-05-2004, 23:10

Not sure if I should start a new one, or if this has been addressed before (sorry if it has! - I searched but could not find anything!!) Here goes:

Since the CR3 roll out, my STB has on the odd day, "encountered" a problem; this is now becoming a regular (weekly) event. It happened just after 10 tonight, when I pressed the "guide" button; instead of taking me to the tv guide, I got the message saying that my STB has encountered a problem and I should press "Fix" to return the STB to full function (or whatever the term is!) An hour later, nothing has changed and I am going to have to re-boot it!

The only other info I have is the code "BAUKM" in the bottom left hand corner of the message box!

Cheers!

Nikko · 13-05-2004, 00:04

I think that might be:

Boot Again, Upgrade Killed Me

On the other hand, someone sensible will wander past and explain

Sipowicz · 13-05-2004, 00:40

Just re-booted, then turned it off, couldn't be asked to play with it again tonight......

spiderplant · 14-05-2004, 13:48

Sipowicz: Whereabouts are you? (Hint: "Sunny side up" doesn't help much)

Sipowicz · 14-05-2004, 16:40

Quote:

Originally Posted by spiderplant

Sipowicz: Whereabouts are you? (Hint: "Sunny side up" doesn't help much)

It was sunny side up today!

I am in St Ives, in Cambs

Sipowicz · 15-05-2004, 01:19

And at 1:10 (approx) this morning it went dead! I was watching sky news and the picture went black for 3-4 minutes, before I re-booted!??

eoin.miskell · 17-05-2004, 01:12

I am having the exact same problem is there any way to fix it?

seaneeboy · 17-05-2004, 14:03

Sorry to be the States-the-obvious guy, but have you phoned ntl about it?

eoin.miskell · 17-05-2004, 19:35

Yes i have phoned ntl!!

NTL=NotTodayLad · 18-05-2004, 00:39

Quote:

Originally Posted by eoin.miskell

Yes i have phoned ntl!!

So what did they say??????????????????

If you are fairly confident you have a problem then they should send an engineer but be warned. they tend to tell you these days that if they dont find anything wrong they will charge you a callout fee (about FIFTY smackers!)
I have put up with a problem which i never associated with the upgrade last year (im in an ex c&W area). I finally had enough of the box freezing (4 reboots on saturday and 2 on sunday) and NTL sent an engineer this morning. her took one look at the box and said we had been given the wrong filter or summat like that which was actually killing the signal so your problems could be signal related or it could be an overheating box as well.

By the way, when i reported my problems the cs rep was able to "interogate" the box and see that some errors were showing and they could see i had rebooted so if you didnt get anywhere last time ask then to interogate your box.......

eoin.miskell · 18-05-2004, 11:20

They said that my ntl box had problem that they had not seen much before and so they filled in an "Interactive Fault Report Form" and the person said that someone should contact me and that was yesterday at about 7:30pm. (Not recieved a call yet!)

seaneeboy · 18-05-2004, 11:41

eoin - I wouldn't hold your breath, give them another call, make sure you always take a not of the first names of the people you're talking to and their extention number.

That way, if they try and fob you off with "Sorry, we have no note" then you know exactly who to track it down to.

Good luck and let us know how you get on.

browneggsandham · 18-05-2004, 16:21

Quote:

Originally Posted by NTL=NotTodayLad

So what did they say??????????????????

If you are fairly confident you have a problem then they should send an engineer but be warned. they tend to tell you these days that if they dont find anything wrong they will charge you a callout fee (about FIFTY smackers!)
I have put up with a problem which i never associated with the upgrade last year (im in an ex c&W area). I finally had enough of the box freezing (4 reboots on saturday and 2 on sunday) and NTL sent an engineer this morning. her took one look at the box and said we had been given the wrong filter or summat like that which was actually killing the signal so your problems could be signal related or it could be an overheating box as well.

By the way, when i reported my problems the cs rep was able to "interogate" the box and see that some errors were showing and they could see i had rebooted so if you didnt get anywhere last time ask then to interogate your box.......

By the way,

to the Cable Forums

Browneggsandham

eoin.miskell · 20-05-2004, 14:44

Update: I phoned ntl again on Tuesday (18th May) and guess what they had not filled in any form but the girl i spoke to said the problem i was having should be fixed today (20th May) which i thought was a pile of rubbish but she was actualy right and so far i have not had any error messages.

So SOMETIMES they can do things right!!
(I only wish that i would have been done on the first call) :pp

garyparson · 21-05-2004, 21:57

i wonder if they ever say 'oh yea, i've heard of that problem before'. when you phone with a problem it's always like you're the first person ever to have phoned up with that problem. no problems eh, funny that when there's always a big F. O. wait to speak to someone!