NTL has almost left the building!

Originally Posted by wheeliebin

STICK IT WHERE THE SUN DOESNT SHINE. WHY WOULD I WASTE MY TIME WHEN PEOPLE ARE MAKING A MONKEY OF ME??????????

Did I miss something what has bought this on

Originally Posted by imback

I meant in the sense of an impenetrable clique, not in the terms of the sex of the forums habitants

To put it bluntly - what total crap. What clique ? Who are its members, what are it's rules. I'm getting sick of people picking out certain members of the team because they don't like ntl and then saying we are all the same.

Let me spell this out for you - I AM QUITE HAPPY WITH NTL. I have always got good service from them, and when I have had the odd issue I have never had a problem getting through to CS (or TS) and my problem has always been resolved in a timely manner.

The team (& site) is a mixture of good and bad experiences (and not just of ntl) - stop seeing what you want to see and open your eyes to the WHOLE picture.

[Neil]

Originally Posted by wheeliebin

Absolutely spot on. Bill C is also spot on about Neil's attitude too.
He behaves like someone who has had his football confiscated.

I'm not really sure what that means, I have the same opinion I have always had of ntl-they offer poor service to their customers. That has never changed-even when I received subsidised services from them.

Originally Posted by wheeliebin

This site isnt here to help customers, its here to groom a few peoples big big ego's.

Sorry, but you are totally, 100% wrong there. No offence meant, but you are just way off the mark.

Originally Posted by wheeliebin

Dont get me wrong. Many of you have good intentions and are always helping for helping sake. But some do it for medals.

No one receives anything for helping here, no one gets paid etc, people give up their free time to help people who come here (& remember-the majority of those are pi$$ed off ntl customers), but people here offer help on all manner of topics.

Originally Posted by wheeliebin

I cant believe that Bifta had a bad experience with Pipex!
Thats impossible!!!!!!!
He must be making it up!!!!!!!!!!

Agreed!

Originally Posted by wheeliebin

No doubt ill now be told off for being off topic or having the wrong colour shirt on or something

Again-I'm not sure what that means, you are entitled to your opinion as much as the next man/woman.

Originally Posted by wheeliebin

I'm bailing too. Ill still help people who visit my site but as for here.

I am genuinely sorry to hear that.

Originally Posted by wheeliebin

STICK IT WHERE THE SUN DOESNT SHINE. WHY WOULD I WASTE MY TIME WHEN PEOPLE ARE MAKING A MONKEY OF ME??????????

Was there really any need for that?

No one has mentioned you at all AFAICS, so I'm not sure who you think is 'making a monkey out of you'?

[imback]

Originally Posted by Pem

To put it bluntly - what total crap. What clique ? Who are its members, what are it's rules. I'm getting sick of people picking out certain members of the team because they don't like ntl and then saying we are all the same.

Let me spell this out for you - I AM QUITE HAPPY WITH NTL. I have always got good service from them, and when I have had the odd issue I have never had a problem getting through to CS (or TS) and my problem has always been resolved in a timely manner.

The team (& site) is a mixture of good and bad experiences (and not just of ntl) - stop seeing what you want to see and open your eyes to the WHOLE picture.

Good way to prove me wrong mate

[Stuart]

Originally Posted by Neil

I'm not really sure what that means, I have the same opinion I have always had of ntl-they offer poor service to their customers. That has never changed-even when I received subsidised services from them.

I will say, Neil that you did seem a lot more pro-NTL when you were working for them on .com.

No one receives anything for helping here, no one gets paid etc, people give up their free time to help people who come here (& remember-the majority of those are pi$$ed off ntl customers), but people here offer help on all manner of topics.

True, I do think a lot of people are here to help. Of course, a lot of people are here to $lag NTL off as well, but that is part of a free board.

Agreed!

Actually, seeing as everyone I knew who was on Pipex has ditched them (in most cases for bad service), I can well believe Bifta has had crap service from them. Pipex are like NTL (or any company for that matter). Some people get good service, some bad. I personally have had very good service from NTL.

I am genuinely sorry to hear that.

So am I.

[Neil]

Originally Posted by scastle

[/size]
I will say, Neil that you did seem a lot more pro-NTL when you were working for them on .com.

I don't think I have ever been 'Pro' ntl

I may not have been so openly critical, but in the meetings etc, I was never shy in telling whoever it was how they were letting customers down (& look where it got us all ultimately-they cared so much that they closed the site. )

Originally Posted by scastle

[/size]
I will say, Neil that you did seem a lot more pro-NTL when you were working for them on .com.

There's nothing sinister about that. I can see good and bad in my employer, but if I was modding a discussion forum about them I would be obliged (morally if not contractually) to hold back a little on the criticism. Now I know Neil was not a regular employee at ntl, but he and the rest of the team did have an agreement of sorts to provide services to ntl, for which they were compensated. I think the differences in approach you see when you compare nthw.com with Cable Forum demonstrate that Neil and others acted in a circumspect and professional manner while 'working for' ntl.

Well, except for setting up an independent version of the site under assumed names, but I think most of us forgive them for that

It seems odd talking about folk over their heads as if they weren't here, when they are, so I'm backing out of this particular discussion now. It's OT anyway.

[Nemesis]

I've been a customer of NTL for the last 10+ years

From analogue to digitial, from BT line to NTL, from Dialup to BB

I have had relatively few problems with the service over those years. The main problems have been setting it up in the various places I have been.

I've experienced both the Langley and Bromley platforms.

I've said on numerous occasions that I LIKE NTL, and have enjoyed the features offered. I have staunchly defended NTL on MANY occasions and will continue to do so.

Everyones point of view is personal, and I freely admit that they have their problems. This site was set up to help and assist .... and it does. Neil still helps out, and advises etc.

This thread was created to sing the praises of 1 person having ADSL. How and why Neil has been berated for expressing his OPINIONS, I don't know.

There are many who disagree with Neil for his opinion of NTL, me included sometimes, but does that mean I'm going to leave the site because of it ... NO

I want to see NTL improve on what they already have and encourage those that have left, for whatever reason, to come back.

Things will change, but is leaving really the answer. It's not Neil that needs the NTL tech help anymore, it's the other NTL customers.

[Stuart]

Originally Posted by Neil

I don't think I have ever been 'Pro' ntl

I may not have been so openly critical, but in the meetings etc, I was never shy in telling whoever it was how they were letting customers down (& look where it got us all ultimately-they cared so much that they closed the site. )

You did come across that way in some of your posts. I also think that NTL shot themselves in the foot when they closed the site. They had a chance to improve their own customer service with the site (not having a go at any NTL employees here), and possibly even re-define what we, the British, expect from Customer Services. Did they take it? Did they hell. They just shut the site down (together with it's succesor) , and replaced it with the Broadband Medic thing.

Towny: I agree, Neil is allowed to voice his own opinions of NTL (as is everyone, pro or anti).

[Bifta]

Originally Posted by wheeliebin

Absolutely spot on. Bill C is also spot on about Neil's attitude too.
He behaves like someone who has had his football confiscated.

This site isnt here to help customers, its here to groom a few peoples big big ego's. Dont get me wrong. Many of you have good intentions and are always helping for helping sake. But some do it for medals.

I cant believe that Bifta had a bad experience with Pipex!
Thats impossible!!!!!!!
He must be making it up!!!!!!!!!!

No doubt ill now be told off for being off topic or having the wrong colour shirt on or something

Im bailing too. Ill still help people who visit my site but as for here.

STICK IT WHERE THE SUN DOESNT SHINE. WHY WOULD I WASTE MY TIME WHEN PEOPLE ARE MAKING A MONKEY OF ME??????????

Hey, don't bring me in to it. I'm a bit surprised, above your avatar it says "NTL Network Engineer", if that's correct, you're not exactly a shining example of NTL customer relations.

[Bifta]

Originally Posted by WNA

I must say that even though im not with NTL (anymore) When people say that they have moved to pipex, it seems a relief for them to get away from NTL.

It was a bigger relief getting shot of Pipex

after all im sure pipex always listen to their customers and promise the customer something ie. "i will ring you back." then pipex keep their promises unlike NTL.

Oh you're sure are you? Let me tell you, that's a complete load of crap.

Im sure many people are happy with Pipex's standard of service.

And I'm sure plenty of people are also happy with NTL's service.

[ian@huth]

Neil, I have been trying for a while to point out that there is something wrong with the way that this site is going. You must agree that there is something in this and that something needs to change. If the site carries on in the same vein you will lose many valuable members who decide they have had enough or who you ban because of their beliefs.

What is the REAL reason for owning this site if your belief is that NTL is so crap and is incapable of listening to its customers and being persuaded to change its ways. Why waste your time and money on what you consider to be a lost cause? Remind me again of why you changed the site name at the time you did and what you hoped this name change would achieve.

[orangebird]

Originally Posted by ianathuth

Neil, I have been trying for a while to point out that there is something wrong with the way that this site is going. You must agree that there is something in this and that something needs to change. If the site carries on in the same vein you will lose many valuable members who decide they have had enough or who you ban because of their beliefs.

What is the REAL reason for owning this site if your belief is that NTL is so crap and is incapable of listening to its customers and being persuaded to change its ways. Why waste your time and money on what you consider to be a lost cause? Remind me again of why you changed the site name at the time you did and what you hoped this name change would achieve.

Whether I agree with you or not, you're usually a great poster.

But you seem to be on a mission with the 'direction of this site'....Don't hijack this thread. This subject was done to death and closed. Leave it alone.

[Neil]

Originally Posted by ianathuth

Neil, I have been trying for a while to point out that there is something wrong with the way that this site is going. You must agree that there is something in this and that something needs to change.

Must I?

Originally Posted by ianathuth

If the site carries on in the same vein you will lose many valuable members who decide they have had enough or who you ban because of their beliefs.

Enough of what?-my opinion of ntl & it's failure to offer a good service to it's customers? Suddenly we're not all entitled to our opinions?

[Edit]-No one has been banned for their beliefs Ian, everyone is entitled to their opinion-someone even started a thread b1tching about me personally the other day-did he get banned?? (no)

The only people who get banned are people who in our opinion are doing nothing more than disrupting everyone else's use of the forum-that could be in a variety of ways, but nothing to do with their pro/anti ntl 'beliefs'.

Originally Posted by ianathuth

What is the REAL reason for owning this site if your belief is that NTL is so crap and is incapable of listening to its customers and being persuaded to change its ways. Why waste your time and money on what you consider to be a lost cause? Remind me again of why you changed the site name at the time you did and what you hoped this name change would achieve.

It's very simple Ian-people will always need help where ntl are concerned, because if there's one thing that ntl are good at, it's letting their customers down, & as long as they do that, we will provide a site for people to get the hlpe they deserve.

[ian@huth]

Originally Posted by Neil

Must I?

Well if you don't agree you must be shutting your eyes to what is being said on here.

Originally Posted by Neil

Enough of what?-my opinion of ntl & it's failure to offer a good service to it's customers? Suddenly we're not all entitled to our opinions?

Again, you must have your eyes shut if you cannot see what some members are saying and why they are saying it. Yes, you are entitled to your opinion but is there any need to keep expressing it in the way you do and as often as you do when you can see that it is counter productive in keeping good NTL associates on the site who can help in your stated objective of helping NTL customers who have a problem with them.

Originally Posted by Neil

It's very simple Ian-people will always need help where ntl are concerned, because if there's one thing that ntl are good at, it's letting their customers down, & as long as they do that, we will provide a site for people to get the hlpe they deserve.

People always need help with every company under the sun as there are always people who think that they have been let down by them. Do you want to be a first aider who just sticks a few plasters on or do you want to be a surgeon and try to cure the underlying problems?