Great Service

[Tricky]

Instead of the normal bashings that we've seen on this site I thought I would add one of praise for great service:

I purchased a nice new 160gb drive from www.scan.co.uk (today only offers), 2 months later it developed a number of bad sectors. So I mailed scan who gave me the option of a straight replacement (either in person or by post) or a refund on return of the faulty drive.

As I live 40 miles away I thought I'd drive over and replace the drive, walked in on a Friday evening at 16:00 to the returns desk - No questions asked wasn't even bothered about my RNA (returns number) printed out a credit note and was pushed to the front of the queue - 5 minutes later brand new 160gb drive was mine.

I used Ebuyer etc in the past and never had excellent service like this...

Top marks SCAN (how about advertising with this site?)

[paulyoung666]

good c.s.

[andygrif]

Glad you posted this, thanks...I was looking at their website earlier and wondering if I should buy from them...guess I will now!

[etccarmageddon]

it looks like things have improved at Scan cos a few years back they didnt have a good reputation.

[Graham M]

I use Scan very regularly, top marks to them! They come highly recommended from everyone I ask who's used them and their prices don't suffer either. And the next day delivery rocks

[Bifta]

Originally Posted by Tricky

Instead of the normal bashings that we've seen on this site I thought I would add one of praise for great service:

I purchased a nice new 160gb drive from www.scan.co.uk (today only offers), 2 months later it developed a number of bad sectors. So I mailed scan who gave me the option of a straight replacement (either in person or by post) or a refund on return of the faulty drive.

As I live 40 miles away I thought I'd drive over and replace the drive, walked in on a Friday evening at 16:00 to the returns desk - No questions asked wasn't even bothered about my RNA (returns number) printed out a credit note and was pushed to the front of the queue - 5 minutes later brand new 160gb drive was mine.

I used Ebuyer etc in the past and never had excellent service like this...

Top marks SCAN (how about advertising with this site?)

I've had some good experiences with Scan in the past, Citylink (who are way beyond useless) delivered me a digital camera from them which was opened and missing half of the bits, after a bit of a fight I got through to the customer services manager who had a new one sent out the same day AND refunded all of my postage.