Here We Go Again?

[threadbare]

not convinced this is an ntl problem. wheres the army of others complaing about slow speeds?

you mentioned 3 Kbps and 10 Kbps in post #6 and 3 KBps in post # 2 which is it?

[Fred Flange]

Hello TB

I don't think you understand the problem here, so I won't waste time trying to explain it fully to you.

It seems obvious that if 3 subscribers have suffered the same problems from almost exactly the same, then it is almost certainly stemming from the ISP [NTL].

If you read the postings a little more carefully, you will see that the readings were taken at different times.

For all we know the other people suffering might be unable to post because of the problems, or perhaps they are not aware of the forum's existence.

If you have some positive comments to make that's fine, otherwise why mess up the thread in this way?

Regards

Fred F.

[suzywong]

Hello Fred ,
I have had a "reply" from ntl support !!!!!!!********
my first ever I nearly fainted ..............

In my e-mail I was a bit sarcastic and put "just in case any techy people actually work there "
I also said even an automated response was better than nothing as we were trying to inform them of a fault and didn't know if anyone got the e-mails???Well I got what I asked for an automated response and a ticket number !! so I replied that others were having the same problem starting at exactly the same time so it wasn't my settings etc and requesting a response when they had looked into it further.

I didn't believe a connection could be like this it "runs" for seconds then hangs for ages........total rubbish.
My connection at the since Friday is exactly as you said in your first post.
I can't understand how they can have a persistant problem for four days ???????????

I hope you have a wonderful BB connection
I will look into another dial up provider for now .

Best Wishes
Sue

[threadbare]

Originally Posted by Fred Flange

Hello TB

I don't think you understand the problem here, so I won't waste time trying to explain it fully to you.

It seems obvious that if 3 subscribers have suffered the same problems from almost exactly the same, then it is almost certainly stemming from the ISP [NTL].

If you read the postings a little more carefully, you will see that the readings were taken at different times.

For all we know the other people suffering might be unable to post because of the problems, or perhaps they are not aware of the forum's existence.

If you have some positive comments to make that's fine, otherwise why mess up the thread in this way?

Regards

Fred F.

hmmmm 3 ppl with a problem - woah stop press, call the tabloids!

edit: having just re-read the original thread
http://www.cableforum.co.uk/board/sh...ad.php?t=10811
there is still no evidence of an ntl problem as such. although you did say you had tried the connection on several hardware configurations.

why did you not just bite the bullet and call TS? if there was a fault you would have made them aware of it and could have the call charges refunded? if there wasn't a fault they would have fixed the fault(s) on your PC(s).

[50420]

hi guys..... would have t agree with threadbare on this....obviously could well be an ntl issue.... but 3 users having a similar problem is hardly conclusive.

and being sarcastic in posts on here "I don't think you understand the problem here, so I won't waste time trying to explain it fully to you." "If you have some positive comments to make that's fine, otherwise why mess up the thread in this way" and "just in case any techy people actually work there " from the mail sent to tech support, aint gonna help resolve your problems. with regards to the mail sent to tech support...telling TS that others have the same issue will not escalate the issue any quicker....its down to the others to also give TS a call.... the more people experiencing the same prob that actually call in...the quicker it will be resolved ( if its an ntl issue of course)

[Fred Flange]

To whom it may concern:

From NTL Today -

"Thank you for your mail.
Your Query has been logged and given a unique Ticket No:xxxxxx for your reference.

We are sorry to inform you that there has been an outage in NTL dial-up service due to the
up-gradation work under-taken by NTL to enhance the service. The affected areas are the
ones having the area code starting with 011, 012, 015 & 017. We are aware of the issue
and our technical engineers are working towards a resolution. We appreciate your
patience and co-operation.

We apologize for any inconvenience caused.

Regards
Frank Jones
Technical Support Specialist"

So it seems that there is in fact a problem at NTL's end.

Just hope it can now be resolved soon.

Regards to all

Fred F.

[suzywong]

Hi Fred , + the doubters

My service got back to normal at 8.15 pm tonight hurreh it was still rubbish earlier today

To the doubters that this was an NTL problem ,I only made it here at the weekend with another provider ,the NTL connection was so slow pages couldn't load at it's best it took 5 mins for NTL home page to load !
I could not load cable forum on my NTL connection .

I have altered nothing on my system to get my better connection back........

Thanks Fred for posting that you got a reply too and that they gave the reason ,hopefully they may even start putting faults on status page??????

Happy broadbanding

Best Wishes
Sue

[ICICLE65]

I took the step of asking BT to take a look at my line as my internet speed was very low and calls being answered were barely hearable (is that a word ?lol), they tested my line , said they done some maintenance, line is good now plus no crackling, no "other" voices but internet speed is still cack !!!!!!
so who could be at fault ? hmmmmmm

my other pc kicks in at 31.2 kbps too and both have been working well @46.6 kbps (or thereabouts) for over 2 years !! But the blips are getting more and more common as time goes by.
yet , i dont live in any of those regions that Fred logged :-(
that leaves just 1............me ! :-)
i aint wasting any more time in contacting ntl, iv'e been on this dial-up for almost 5 years now and the service is getting shi-ttier by the day, i'll give it another week , if things dont improve , bye bye ntl !!!

[Stuartbe]

Time to go broadband then ?

[ICICLE65]

Hang on a mo !
i've just reconnected @ 50.6 Kbps !!!!!!!!!!!!! never ever been that high !
Anyone else get that kind of rate with dial-up ?

Its like being on acid watching pages load up in less than 2 seconds ! :-)
if only it could stay like this !

Its got nothing to with this Sasser worm going round is it ??

Originally Posted by ICICLE65

Its got nothing to with this Sasser worm going round is it ??

Unlikely.