Here We Go Again?

[Fred Flange]

Hello All

Remember the problems I had a couple of weeks ago:

http://www.cableforum.co.uk/board/sh...ad.php?t=10811

Well since I got home this afternoon it has all started over again.

Dropped Connections, Slow Connection Speeds and Data Comming Down in Dribs and Drabs.

Anyone else on NTL Freedom DialUp getting the same trouble?

Regards

Fred F.

It has taken me 25 minutes to post this.......

[Fred Flange]

Hello All


Just to update - problem still there this morning.

Current Internet Magazine Speed Test :

Dial-up Speed Tester Results

Dial-Up Speed:[img]Download Failed (1)[/img] 56 KBPSYour Speed: 3 KBPS

This is very slow for a dial up connection on a 56kpbs modem and suggests a problem.

More than suggests I think.

Is it just me?

Regards

Fred F.

Originally Posted by Fred Flange

Hello All


Just to update - problem still there this morning.

Current Internet Magazine Speed Test :

Dial-up Speed Tester Results

Dial-Up Speed: 56 KBPSYour Speed: 3 KBPS

This is very slow for a dial up connection on a 56kpbs modem and suggests a problem.

More than suggests I think.

Is it just me?

Regards

Fred F.

Hi Fred

providing you have tried the usual stuff, like flushing your cache & checking for spyware/viruses I would think the only resort is a call to TS & see if they can check your line.

[ICICLE65]

@ FRED !!!
I'm from the Cardiff area so I guess Ntl is crap wherever you live !!!!!!!!

The last 3 days have brought me no more that 31.2 kbps and done the internet speed thing and its down to 10 !!!!!!!!

Why are these capitalist b*st*rds so ignorant to ignore the constant problems !!!

I've E-mailed , written , queried on their website etc in the past but never ever a reply to anything i send them !!!!

When i go broadband , Ntl will be bottom of my list !!!!!! Been with them for the last 4 years now and their quality and efficiency of service is non-existant.
Hope they go bust !!!!!!!!!!!! They're crap and they know it !!!!!!!!!

[threadbare]

Originally Posted by ICICLE65

@ FRED !!!
I'm from the Cardiff area so I guess Ntl is crap wherever you live !!!!!!!!

The last 3 days have brought me no more that 31.2 kbps and done the internet speed thing and its down to 10 !!!!!!!!

Why are these capitalist b*st*rds so ignorant to ignore the constant problems !!!

I've E-mailed , written , queried on their website etc in the past but never ever a reply to anything i send them !!!!

When i go broadband , Ntl will be bottom of my list !!!!!! Been with them for the last 4 years now and their quality and efficiency of service is non-existant.
Hope they go bust !!!!!!!!!!!! They're crap and they know it !!!!!!!!!

those speeds dont sound too bad for a dial up connection!

[Fred Flange]

Hello ICICLE65

I guess we are probably on the same server set-up.

I was away in Caredigion until Friday this week, so can't be sure when the problem started this time.

It seems to be a recurring fault somewhere in their system, and as you say they don't seem to want to know about it, or even acknowledge the fact that there is a problem - It is never mentioned on the Status Line or WebPage.

The last time it happened, some other 'customers' posted here to confirm exactly the same symptoms starting and finishing at the same time as mine, so I guess that the chances of it not being at their end are very slim.

As you say, BB is the next step, in fact because of the problems yesterday I was prompted to place my order, and did so last night. [Not with NTL of course - or for that matter with Tiscali who seem to have a similar attitude to Customer Service from what I can tell].

They will loose quite a large telephone account at the time I leave, so it seems that they are not really interested in this side of the business any more.

It seems from what I can ascertain that they have split the dial-up business off from the rest of the operation, and set up a separate section in Hampshire to deal with it.

I wasn't told at the time, but the contact Email Addresses for Dial-up customers have changed, and are now:

enquiries@ntlfreedom.com and Support@ntlfreedom.com

I know that both of these work, but unfortunately nothing seems to happen as a result of the messages sent to them.

Anyway as they say, that will soon be their problem not mine, but at least by posting here and taking the Speed Test, we can alert other potential customers of the type of service they are likely to receive.

Kind regards

Fred F.

PS. @ threadbare - the speeds we are talking about are 3 Kbs and 10 Kbs, they would be slow even if transmitted on a piece of wet string.

[ICICLE65]

@ threadbare !

i usually get 46 kbps !!!!!!!
you cant be serious ;-)

[threadbare]

Originally Posted by ICICLE65

@ threadbare !

i usually get 46 kbps !!!!!!!
you cant be serious ;-)

thats pretty damn good if it can be maintained but its not uncommon for speeds to drop quite low on dial up.

[Graham M]

He's Welsh...


*Hides*

[threadbare]

Originally Posted by Zeph

He's Welsh...


*Hides*

meaning???!!!!

[suzywong]

Hiya Fred

Yes I have the same problem too again................
Started last night ,Friday.
I'm so impressed you managed to get to the speed dial up tester.??? whoa
Mine's worse this time ,didn't think it was possible.............
I'm connected on my Tesco pay as you go tonight as I can barely load the homepage on NTL" Freedom" ha ha .

I was sooo surprised this isn't mentioned on system status ,as if .....
You must jinx NTL when you go away :0)

So problems in Shropshire near West Mids too

Best Wishes
Sue

[ICICLE65]

@ Zeph

Why do us Welsh bother you so much when we are so insignificant in "your" eyes ? There again , every country in Europe is insignificant in England's eyes ! The French, the Germans, won't be long , you lot will have a problem with the little Latvians too !!!!

[Florence]

I should just ignore Zeph he is in the minority with regards to his post about the welsh.

I have some really good welsh friends who I trust more than some English friends.

Regardless of where we are from every person is as important as the next person.

[Fred Flange]

Hello Suzy W.

Just too much of a coincidence.

They clearly have a serious fault in their system that they are either too dumb to recognize or to sloppy to correct.

Either way it shows them up in a very bad light.

Why would anyone voluntarily sign up for any service from a company whose standards are this low?

Things still not back to normal here, so guess we can write the rest of the holiday off.

Still only 6-9 days to go till BB..........

Can't wait...

Regards

Fred F.

PS. Internet Magazine rating this afternoon 12 Kbs, a bit better than yesterday, but still pathetic, and I hope it will help to keep their average down.

[Graham M]

Originally Posted by ICICLE65

@ Zeph

Why do us Welsh bother you so much when we are so insignificant in "your" eyes ? There again , every country in Europe is insignificant in England's eyes ! The French, the Germans, won't be long , you lot will have a problem with the little Latvians too !!!!

Aww come on it was just a joke, I've a bunch of great Welsh friends I've nothing against the Welsh, if I did I'd be in deep dog-do And as for the Germans, surrender or vee crush you!