Remote assistance from SBS2003

[Millay]

Hi all

Whenever I try and offer remote assistance to client machines from SBS 2003 I only get screen view, so am unable to interact on the users computer.
The group polices seem good and the settings seem correct on the users computer.

Any help would be greatly apreciated.

Andy

[Richard M]

Have you tried the other one, remote desktop?

[Millay]

Yea, richard, and it works absolutly fine straight from the server and from outside the organisation........ hmmmm strange

[Stuartbe]

What OS are the workstations you are trying to connect to running ?

[MovedGoalPosts]

dunno if 2003 is much different to SBS 2000.

Looking in the properties for each individual users there is a remote control tab. Presumably that is ticked for alow remote control. Do or don't you need the user's permission to access and then also look at whether the control level you are wanting allows you to view only or interact.

Nb the users remote control tab implies this is a version of terminal services. Presumably therefore the workstation OS has to support this which I beleive means Windows 2K Pro or Windows XP Pro.

[SOSAGES]

Originally Posted by Millay

Hi all

Whenever I try and offer remote assistance to client machines from SBS 2003 I only get screen view, so am unable to interact on the users computer.
The group polices seem good and the settings seem correct on the users computer.

Any help would be greatly apreciated.

Andy

so u can see what they are doing just not do stuff your self? are you logged into the sbs2003 server as domain admin? and are u using the server managment console to try and connect?

have you tried it from a client machine on the network? also remote assistance has a way of "blocking" interaction i belive (or it did at one time in the beta of 2003) so maybe u need to press a button to do it.

let me know what ur doing and i will try one of my sbs2003 sites ...

btw it wont work on 2k will it? i remember reading that it was only introduced on xp and its staying that way.

[Stuartbe]

Make sure that the users account in AD looks like this :-

[SOSAGES]

remote assiance needs to be turned on for the workstation as well - but im sure u did that

[Stuartbe]

Originally Posted by SOSAGES

remote assiance needs to be turned on for the workstation as well - but im sure u did that

Can be done via group policy though... If they are xp workstations..

[Millay]

yea everything is ok in AD, Im running as dmoain admin from the DC and using server manager to initiate the request.trying to connect into windows XP machines (as it doesnt support any lower levels) Everything works fine it just comes up saying screen view only.

I have checked:
Users Remote Control Settings
AD Remote Settings
Group Policy Settings

They all check out ok, if its of help I can post images of them!

thanks for al help so far.