**MERGED** No newsgroups server? - Page 3

IanUK · 13-04-2004, 08:00

The most annoying thing is the silence, they built up the trial but nobody has commented at all on the completion failure recently..

Flubflow · 13-04-2004, 08:10

I'm glad to see that I wasn't going insane and it is not just me that has been seeing incomplete newsgroup posts suddenly over the last few days.

Has anyone else got an answer from NTL yet as to why the newsgroup posts are imcomplete and, more importantly, when they are going to fix it?

dimr21 · 13-04-2004, 15:53

I think the completion was great before this week, at least for a service from an ISP. It would be good to have some news and information from those that conducted the trial or some information about the current situation. Still can't work out how they did it overnight.

blenky · 14-04-2004, 00:34

I was part of the trial and the one main complaint was incomplete binaries. ntl said they would address the issue and for a few months they have.

Now it seems to be going downhill again. Spepd is fine, retention is OK but completeness has gone pants.

They seemed really keen to offer a good newsgroup service - where are they now?

IanUK · 15-04-2004, 13:37

I find it amazing - we have some people here who work for NTL but no one seems able to even speak about the overnight (literally) destruction of completion on the newservers, I have emailed support and we have mentioned it here but no one has responded ?

Not even a 'we know something has happened and are looking into it' type of response.

Not very good customer service is it

Vegeta · 21-04-2004, 02:27

Well the binaries seem to be coming through fine now but for how long is anyones guess

td444 · 27-04-2004, 10:45

Quote:

Originally Posted by Vegeta

Well the binaries seem to be coming through fine now but for how long is anyones guess

They still are

Its now actually looking quite good...

Nemesis · 27-04-2004, 10:53

http://www.cableforum.co.uk/board/sh...7&postcount=95

td444 · 27-04-2004, 10:56

Quote:

Originally Posted by Nemesis

http://www.cableforum.co.uk/board/sh...7&postcount=95

I'll say well done when it doesnt crash to the ground after a month

Vegeta · 27-04-2004, 17:50

I never said it was working fine, I just stated binaries were coming through.

All the servers timeout many times during one file but are generally better after midnight...

Resetting hanging (60 seconds of inactivity) connection on the "news.cable.ntlworld.com" server.

Vegeta · 27-04-2004, 22:13

I'm getting an error on news.cable.ntlworld.com

Unable to authenticate. Recheck your download quota, your username & password

Anyone else getting this error? :o

wheeliebin · 28-04-2004, 06:37

Quote:

Originally Posted by IanUK

I find it amazing - we have some people here who work for NTL but no one seems able to even speak about the overnight (literally) destruction of completion on the newservers, I have emailed support and we have mentioned it here but no one has responded ?

Not even a 'we know something has happened and are looking into it' type of response.

Not very good customer service is it

Please do not always expect a response here from NTL employees. This site is not owned or run by NTL. People who offer help do so in their own time. If no one is answering its probably because its a question that they are unable to help with

stephen2 · 28-04-2004, 20:13

When will the news servers be repaired so they can revert to downloading what I require in 2 mins? What took 2 mins a few weeks ago is now taking me 5 hours and more. I moved from dial up to cut down the download times but it's now worse than that was. It's just taken me 5 hours to download about 75% of what I require which is totally unacceptable performance.
In the last few months only the server running the trial performed adequately, but once the trial was over even this server address started to have problems. I've tried various addresses but they're all the same very poor performance.
Now I see that ntl is going to offer a hush hush media package. This is rediculous when they can't even get the exisiting system working correctly (the news servers). This is certainly a case of running before they can walk. I for one don't want the media package, just the service that they specified they'd provide.

Matth · 29-04-2004, 11:31

They've taken a real turn for the worse - very stop-go, and and more stop than go.

For text, since I gather they no longer have the text server pool, it may be better to bail out to:
http://news.individual.net
NB. You CANNOT use the old cis.dfn.de address, but if you had signed up to that one, your account should be available on news.individual.net

poolking · 29-04-2004, 11:37

Have you guys actually read the recent announcements that NTL are upgrading the email and news servers?