Shocking Ping

[Neil]

Originally Posted by Wolf

i have been in contact with NTL and after 30 minutes they said that i have to contact cable and wireless (corporate side) to get it sorted. Now does this sound right. Why can't they re-route me? Why can't they sort it out with CW. I feel they fobbed me off. Not like the server i play in is a random one. It's our monthly rented games server and i'm the only person with problems.

And people wonder why ntl have a reputation for being bull$hitters?

Wolf-let me know if you need the details of someone you can escalate this to.

[Wolf]

They also told me that as long as the connection is fine then they won't doing anything as NTL don't support gaming. So my browsing and downloading is perfect then all is well.

[Wolf]

I'm annoyed now....I called back after almost 2 weeks (maybe it would have corrected itself) and again i am told that i must contact CW corporate side. I think it's time to let someone else provide me with broadband. I can get it cheaper from almost everywhere now seeing as ntl are putting the price up. Fair enough everything else is working but 1 problem and i am told someone else musr help me. i'm sorry but it's gonna be 999999 ntl broadband customers soon. 2meg connection from bulldog sounds nice. and free reconnection to BT. I'm getting hassle so i might aswell get hessle from someone new.

[rdhw]

Originally Posted by Wolf

again i am told that i must contact CW corporate side.

I think what might be happening is this. You are showing NTL a traceroute that shows high RTTs from cw.net routers. It is not NTL's responsibility to fix problems in other ISPs' networks, so they are advising you to contact the other ISP directly. This is not unreasonable: NTL cannot be responsible for defects in cw.net. My guess is that almost all other ISPs would take a similar attitude.

However, on the basis of the traceroutes you posted earlier in this thread, the first hop with problems is the peering hop between ntl.com and cw.net. Therefore, there is a possibility that the problem lies with the NTL peering router or the connection between the last ntl.com router and the first cw.net router. I do not know what tests that you or NTL have done to eliminate this possibility.

There is another possibility, which is masked by the fact that traceroutes only show the outward route for probes, not the return route. It is possible that cw.net is sending traffic destined for ntl.com via the USA: you would see no evidence of this on tracerotues from your NTL connection. What you need to do is to perform a traceroute from a server on cw.net to your own PC back on ntl.com, and observe what route that traceroute takes. If it goes via the USA, then this is a cw.net routing problem, and NTL are correct that cw.net are the only people who can fix this.

I hope this all makes sense.

[Chrysalis]

something weird wrong with ntl at the moment and pings, my high latency still exists, but has been shrugged of as not a problem.

[Wolf]

can anyone recommend a good 1 -2 meg service adsl. all input will be checked and considered.

[td444]

Originally Posted by Wolf

can anyone recommend a good 1 -2 meg service adsl. all input will be checked and considered.

Visit ADSLGuide.org.uk

Have a look at Zen, Pipex, Eclipse, and maybe PlusNet if they've sorted out their issues. Nildram's also a possibility, but for 1-2meg, the connection is much dearer.